Information
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Client / Site
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Conducted on
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Prepared by
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Location
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Auditors
Health and Safety
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Adequate order and clean conditions exist at the unit.
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Pest control is performed and certificate is up to date
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Please take a photo of pest control certificate
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Food control samples are taken for each service provided
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Halal certification is displayed (if pertinent)
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Please take a picture of the halal certificate
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All food and operating licenses / certificates are up to date and displayed as required (including Halal)
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Please take a photo of the relevant certificates
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All staff members have appropriate personal protective equipment (PPE) and are in good condition
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Please select safety equipment you have observed
- Anti-cut gloves
- Safety shoes
- Hairnets / Hats
MAP1
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There is a signed contract / statement of work in place
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Validate that the contract is current
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Please enter the unit's current accrued income balance
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Is the balance reasonable?
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Please document an action plan
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Please enter the unit's overdue receivables balance
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Is the balance reasonable?
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Please document an action plan
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Obtain the last 2 client invoices. Validate calculation method, approval and timely submission to client.
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Document invoice numbers audited
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Select 2 recent events / functions. Validate that these are adequately supported, approved and timely invoiced
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Client satisfaction meetings are held.
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Please review last meeting pack / meeting minutes and document findings
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Customer satisfaction is measured
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Please review latest survey results and document findings
MAP2
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Through observation of the cash tills, please check the following:
- Users have their own log-in ID
- Drawer remains closed between transactions
- Cashiers have been trained
- Voids / cancellations are done by supervisor
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Select 3 items from the "floor" and ensure that sticker price match till price
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Validate if there is an "Open Food" button in the till
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Please note the transaction value captured this way
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A receipt is offered to customers upon payment
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All tax rates are correctly applied in the till
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All cash sales are made and recorded by cash register and POS machines
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Please explain how else cash sales are recorded.
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Cash is double-counted, approved and correctly recorded at the end of the shift
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Till variances over SG$ 5 are investigated and documented
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Review daily sales report for 3 days and match key information (cash/credit card) to the till report (Z report)
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Validate if void/refunds are listed on the daily sales report
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Document value of cash float
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Coupons issued by are appropriately controlled
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Safe check is carried out frequently
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Please note when/by whom the last independent safe check was performed
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Safes are secured (bolted to the floor, with keys/locks, etc)
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Please take a picture of the safe
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Please count the cash in the safe and note the balance
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Does balance agree with records maintained by Finance?
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Petty cash is managed as per petty cash policy and recorded accurately
MAP3
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Goods are received per receiving process (quality check, weights, etc.).
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FIFO methodology is applied
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Stock is properly secured (access to storerooms is restricted, monitored; high value items segregated).
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Take a picture of security issues
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Chemical stock is separately maintained and appropriately secured
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Key security procedures implemented and the log completed
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Please take a picture of the key register
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Stock issues / movement are documented on a movement sheet
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There are no expired products in the store room.
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Blind counts are performed.
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Stock counts are performed timely (at least monthly).
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Stock counts are reviewed, approved and count sheets retained.
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Select 5 products from stock list and count items in storage. Document any exceptions.
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Employee changing rooms are secured.
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Supplier deliveries are controlled, supplier vehicles are checked upon leaving the facilities
MAP4
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Shift plan is published and displayed at the unit
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Number of unit employees agrees with Payroll records
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Employee time sheets are signed and submitted timely.
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All leavers were removed on in-unit systems and all key/security access has been revoked
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All staff are aware of the fire and other emergency evacuation plans
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Fixed assets are in good conditions
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Select 3 assets and validate these were correctly captured on the asset list
People MAP
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Speak-up and 5 Golden Rules are displayed at the unit
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Employee training records are maintained.
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Employees do not have long-outstanding vacation days
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Signature of Auditor
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Signature of Unit Manager
