Installation Customer Satisfaction Survey - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

0 = Very poor, 10 = Very good

• Was the delivery of the cabinets & the installation team as required?

• Was the offload completed without disruption to the site, traffic or pedestrians?

• Were the rules for working on the site respected?

• Did the installation team have a good flexible working relationship with others on site?

• Was the installation on schedule - equipment delivery & handover dates met?

• Aesthetic part of assembly / installation ok?

• Cabinet specification correct?

• Technical documentation ok?

• Cabinets functional & fit for purpose?

• Level of professionalism - respect demonstrated on site including H&S, appearance, tidy work area?

• Response times to close outstanding issues on site?

• Is the escalation process for the site available & clear?

• If escalation was required, were expectations met with regards response times / communication?

• How could we improve?

• Any comments?

• Photo of the completed works

  Media

• Name & signature of the person completing this form

  Sign