Installation Visit Audit

• Technician Name

• Auditor Name

• Conducted on

  Date
• Address
  Address

• Company

  in House

  Partner

• Select Broadband Television Telephone

  • Broadband
  • Television
  • Telephone

Technical Section

• Are all F connectors the correct type & fitted correctly?

  Yes

  No

  N/A

• Are all F connectors tight?

  Yes

  No

  N/A

• Did the technician leave a user guide?

  Yes

  No

  N/A

• Correct & current isolator type fitted as per NFSG process?

  Yes

  No

  N/A

• Are unused ports in the DP, ETB & house terminated?

  Yes

  No

  N/A

• Is the cabling visibly free from kinks/ cuts/ ripples & damage?

  Yes

  No

  N/A

• Are the correct cables in the property? (SCART, HDMI, Ethernet & Power cables)

  Yes

  No

  N/A

• Are all enclosures secured & closed? (e.g. DP, ETB, Pit lids, Tee cover etc...)

  Yes

  No

  N/A

• Are all cables correctly routed and labelled in the DP?

  Yes

  No

  N/A

• Are all work areas tidy & free from dirt/debris?

  Yes

  No

  N/A

• Are all services working?

  Yes

  No

  N/A

Modem

• Downstream signal within spec? (+3 to -3)

  Yes

  No

  N/A

• Upstream signal within spec? (40db to 50db)

  Yes

  No

  N/A

• Downstream SNR within spec?

  Yes

  No

  N/A

• Speed test completed?

  Yes

  No

  N/A

• Left on a working web page?

  Yes

  No

  N/A

TV

• Downstream signal within spec? (+3 to -3)

  Yes

  No

  N/A

• Upstream signal within spec? (40db to 50db)

  Yes

  No

  N/A

• Downstream SNR within spec?

  Yes

  No

  N/A

• Set up remote with the TV?

  Yes

  No

  N/A

• We're you present during the installation? (If no, do not continue)

  Yes

  No

  N/A

• We're you pre called and advised of an ETA?

  Yes

  No

  N/A

• Did the technician introduce them by name and show you their I.D badge?

  Yes

  No

  N/A

• Did the technician discuss and agree the work to be carried out with you?

  Yes

  No

  N/A

• Did the technician wear overshoes and tidy up after themselves?

  Yes

  No

  N/A

• Are you happy with the work carried out?

  Yes

  No

  N/A

• Did the technician answer any questions you had?

  Yes

  No

  N/A

• Did the technician fill out a checklist with you?

  Yes

  No

  N/A

• Did the technician explain how you could get £50 off your bill?

  Yes

  No

  N/A

• Did the technician explanation NPS/e-digital?

  Yes

  No

  N/A

• Between 0-10 how would you rate the virgin media technician?

  Select 10 9 8 7 6 5 4 3 2 1 0

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0