Title Page

  • Technician Name

  • Auditor Name

  • Conducted on

  • Address
  • Company

Technical Section

Technical Section

  • Are all F connectors the correct type & fitted correctly?

  • Are all F connectors tight?

  • Did the technician leave a user guide?

  • Correct & current isolator type fitted as per NFSG process?

  • Are unused ports in the DP, ETB & house terminated?

  • Is the cabling visibly free from kinks/ cuts/ ripples & damage?

  • Are the correct cables in the property? (SCART, HDMI, Ethernet & Power cables)

  • Are all enclosures secured & closed? (e.g. DP, ETB, Pit lids, Tee cover etc...)

  • Are all cables correctly routed and labelled in the DP?

  • Are all work areas tidy & free from dirt/debris?

  • Are all services working?

Digital Signal Related


  • Downstream signal within spec? (+3 to -3)

  • Upstream signal within spec? (40db to 50db)

  • Downstream SNR within spec?

  • Speed test completed?

  • Left on a working web page?


  • Downstream signal within spec? (+3 to -3)

  • Upstream signal within spec? (40db to 50db)

  • Downstream SNR within spec?

  • Set up remote with the TV?


  • We're you present during the installation? (If no, do not continue)

  • We're you pre called and advised of an ETA?

  • Did the technician introduce them by name and show you their I.D badge?

  • Did the technician discuss and agree the work to be carried out with you?

  • Did the technician wear overshoes and tidy up after themselves?

  • Are you happy with the work carried out?

  • Did the technician answer any questions you had?

  • Did the technician fill out a checklist with you?

  • Did the technician explain how you could get £50 off your bill?

  • Did the technician explanation NPS/e-digital?

  • Between 0-10 how would you rate the virgin media technician?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.