Information
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Insurance Client
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Claim Number
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Insurance Report Number
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Location
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Conducted on
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Prepared by
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Policyholder or on-site Representative
Customer Service
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Did the technician arrive on time for prearranged appointments?
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Did the technicians arrive in a clean and tidy sign written van?
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Did all Rainbow representatives have Identity badges and wear a Rainbow branded uniform?
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Did the technicians introduce themselves by name at the initial visit, and were they professional and curious at all times?
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Did the technicians use a Rainbow doormat when entering your property and did they use shoe covers when inside?
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Did the Rainbow on site representatives, explain the job progress at each visit?
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Did the on-site representatives bag all waste and remove it from site leaving your property clean and tidy after each visit?
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On the first visit, were you left with a 'What happens next' leaflet?
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Was the equipment left on site to dry your property in a clean and tidy condition?
Scope Accuracy
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Detail individual rooms with height, width and length, measured in metres.
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Room 1
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Does the square meterage detailed on the restorers report match the square meterage on site?
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Room2
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Does the square meterage detailed on the restorers report match the square meterage on site?
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Room 3
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Does the square meterage detailed on the restorers report match the square meterage on site?
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Room 4
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Does the square meterage detailed on the restorers report match the square meterage on site?
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Room 5
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Does the square meterage detailed on the restorers report match the square meterage on site?
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Does the scope of work completed match the incident and damage details as described by the policyholder?
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How does the policy holder rate the performance of the attending operator? <br>Rate between 1 & 5. 1: Poor; 3: Average; 5: Ecxellent.
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Comments
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Auditor Signature
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I confirm that the auditor has attended the property and completed an independent review of the claim. Policy holder or on-site representative signature.
