Title Page
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Site conducted
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Conducted on
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Auditors
Customer Services, Process Control and Transport
Customer Services
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How are customer requirements determined?
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Are established procedures being followed for order processing?
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How was the production sequence determined and scheduled for manufacturing?
Order processing review
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Order number
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Customer name
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Order processed by
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Document flow verified
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Review training records:
Process Control
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Are procedures available to facilitate the manufacturing of products according to specifications?
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Is the manufacturing process designed such that it complies with Environmental and WHS obligations?
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How are the production records maintained?
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Is the quality inspection process adequate to ensure the product meets specifications?
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Evidence
Training and induction
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Training matrix available and maintained by different departments
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Updated individual training records available
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Induction records are maintained
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Updated induction form available?
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Is there a process to induct contractors and how are these records maintained?
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Hot work permit available and used as required?
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Contractor induction records are maintained?
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Staff carrying out high risk work are suitably qualified?
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Lifting equipment are inspected by competent personnel?
Product Identification
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Are products compliant with legal requirements?
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How are products identified during process?
Transport and vehicle service records
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Is OTIF performance measured and reviewed on a regular basis?
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How is the finished product transported during the process?
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Are vehicles/equipment used to transport finished products maintained and appropriately serviced to ensure environmental and WHS obligations are met?
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How is the product delivered to the customer?
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Evidence
