Information
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Site
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Audit reference number (automatic)
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Description of department area/process being audited
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Scope of the audit (See audit plan and add to this as necessary)
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Conducted by
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Conducted on
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Are there actions which require close out?
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Revisit date (if there are actions to close out)
General Audit Instructions
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Take photographs or sketch to help clarify any issues you identify as required in each section. Don't forget to record the good points as well.
You must select compliance level from the options:
OK = Satisfactory (It is working effectively and reliably)
NCR = Non-Conforming (It is NOT working effectively)
OBS = Observation (there may be a slight deviation but generally is working well)
OFI = Opportunity for Improvement (ideas that could make it better than it is)
N/A = Not Applicable (this question does not apply to the area being audited -
Please ensure you write down, or photograph: serial numbers, reference numbers, document numbers, process details/references etc to ensure that the audit is repeatable
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In order to allow typing information against a question, tap on the text of the question to open the text input box
People Issues
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OK = Satisfactory (It is working effectively and reliably)
NCR = Non-Conforming (It is NOT working effectively)
OBS = Observation (there may be a slight deviation but generally is working well)
OFI = Opportunity for Improvement (ideas that could make it better than it is)
N/A = Not Applicable (this question does not apply to the area being audited
1. People issues (Communication)
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Required section?
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Guidance:
Look for evidence of: team talks, issues present that are caused by lack of communication between parties, noticeboards (check information is up to date and relevant), KPI graphs, departmental performance figures, information regarding the performance of the quality management system, environmental management system, or health and safety management system. -
Is there evidence of communication within the department? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
2. People Issues (Competence and capability)
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Required section?
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Guidance:
Look for evidence of employees having undergone induction training, quality, environmental and health and safety awareness training, and training for the specific tasks they are performing.
Look especially for tasks which require specific skills or qualification such as driving fork lift trucks, using elevated work platforms etc.
Competency can be based on education, training, skills, and/or experience. Look for evidence of records of training - are they suitable and sufficient? Are there issues with understanding (for example language barriers). Is there evidence of stress or violent behaviour? is there evidence of unsafe or environmentally unsound behaviour or practice?
Are any of the workers disabled or otherwise disadvantaged in performing the task(s)?
Is there evidence of lack of competence or capability affecting product quality or customer service? Is there evidence of ongoing performance appraisal on persons within the department or area being audited? Is there adequate supervision? -
Are personnel performing work which could impact on the customer, service, health and safety, or the environment, competent and capable?
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
3. People Issues (Responsibility and authority)
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Required section?
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Guidance:
Is it clear what each person's responsibility and authority level is? (Is there evidence of decisions not being made or tasks not been done, because no one is quite sure whose job it is?).
Are the roles clearly defined and documented within a job profile, and if not, how are people informed about their responsibilities and authority levels? Are budgetary levels and responsibilities clear? -
Is responsibility and authority clearly defined?
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
Material Issues
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OK = Satisfactory (It is working effectively and reliably)
NCR = Non-Conforming (It is NOT working effectively)
OBS = Observation (there may be a slight deviation but generally is working well)
OFI = Opportunity for Improvement (ideas that could make it better than it is)
N/A = Not Applicable (this question does not apply to the area being audited
1. Materials (Hazards)
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Required section?
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Guidance:
Look for Toxic, Irritant, Sensitising, Corrosive or Carcinogenic chemicals that are in use (including the use of local exhaust ventilation). Check that chemicals are properly labelled (or otherwise identified so it is clear what the contents are and what the corresponding hazards are)
Check that they are listed in the HSNO register, and are used in a safe manner (using the PPE that is recommended).
Check for signs of use of water which might be stale or contain bacteria (such as cooling water) and for signs of water spray in air (Legionella risk)
Look for environmental hazards also, for example use of oils, chemicals hazardous to aquatic life and materials that can cause dust or fume with the resultant risk of explosion, fire or problems with inhalation. -
Are all chemicals in use on the HSNO register and suitably identified controlled to minimise H&S or Environmetal issues? Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
2. Materials (Safe Storage)
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Required section?
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Guidance:
Check all material(s) storage. Is it safe (not exceeding safe working loads for shelving, and safely and suitably stacked - for example stability and load distribution)
Is storage free from spills and leaks (for example granules on the floor)?
Is it secondary contained as needed?
Is packing in good condition (damaged boxes etc)?
Is storage such that it prevents damage or deterioration to the items concerned?
Does the material in use have a limited shelf life such that it could deteriorate and not function properly (for example seals/gaskets, cement etc) ? -
Are all materials stored in a safe manner? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
Equipment issues
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OK = Satisfactory (It is working effectively and reliably)
NCR = Non-Conforming (It is NOT working effectively)
OBS = Observation (there may be a slight deviation but generally is working well)
OFI = Opportunity for Improvement (ideas that could make it better than it is)
N/A = Not Applicable (this question does not apply to the area being audited
1. Equipment (Accuracy and capability)
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Required section?
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Guidance:
Is equipment and machinery in use suitable for its intended purpose and calibrated to ensure accuracy as necessary (if used to validate product quality, or measure environmental emissions or levels, or measure health and safety performance)?
Is equipment's performance consistently repeatable to ensure reliability of the process? -
Is equipment and machinery in use; suitable, calibrated and capable? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
2. Equipment (Safety and effectiveness)
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Required section?
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Guidance:
Has equipment and machinery that is in use been assessed for compliance?
Has equipment or machinery been tested as necessary (for example PAT testing on portable appliances)?
Has equipment undergone appropriate statutory examinations if necessary (for example lifting equipment such as cranes, eyebolts, slings etc and they are appropriately marked or colour coded, forklift trucks, fixed electrical panels etc)?
Is all equipment or machinery in use suitably guarded, (with the need to use a tool to remove that guard), to prevent access to the dangerous parts of machinery?
Are all electrical cabinets and other high-voltage sources locked to prevent unauthorised access?
Any sign of unsafe equipment?
Look for examples where equipment or machinery has deteriorated due to lack of maintenance or attention, for example, missing or damaged guards, damaged casings, or cables, secondary containment full of rainwater, deterioration of bunds etc.
Look for examples where such deterioration could result in the efficiency or the capability of the equipment or machinery being compromised -
Is equipment and machinery in use safe? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
3. Equipment (Training and authorisation)
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Required section?
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Guidance:
Are personnel using equipment suitably trained or authorised to use such equipment (for example forklift trucks, ladders etc)?
Check personnel are capable of using things like test and measuring equipment correctly
Do records demonstrate that personal have been trained to operate the process or equipment for the reasons of quality, environmental implications and health and safety implications -
Is all equipment and machinery used by suitably trained and authorised personnel? Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
Environment issues
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OK = Satisfactory (It is working effectively and reliably)
NCR = Non-Conforming (It is NOT working effectively)
OBS = Observation (there may be a slight deviation but generally is working well)
OFI = Opportunity for Improvement (ideas that could make it better than it is)
N/A = Not Applicable (this question does not apply to the area being audited
1. Environment (Infrastructure of the building and environmental conditions)
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Required section?
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Guidance:
Is there evidence of unsafe structural elements of the building (e.g. walls, doors, windows, floor etc)? For example, is the floor level and free from damage, obstruction, or slip/trip hazards.
Are the walls/windows/doorframes, secure and free from elements which could fall off or fail to operate?
Is the in process, or storage temperature, humidity, or other environmental conditions such that it prevents poor quality or deterioration of quality? (For example rusting, moisture condensation etc) -
Are there issues with the building infrastructure or environmental conditions? Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
2. Environment (Access and egress and ergonomics)
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Required section?
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Guidance:
Is there free access and egress to the area being audited? Are fire exits clear? Are there constraints to carrying out tasks due to space or ergonomics of the process?
Are stored materials kept away from areas that require maintenance or regular access? e.g. away from switchboards, accessways, doorways etc. Clearways should be marked (marking on the floor using tapes/lines) or applicable signage should be installed and visable in these areas to prevent overcrowding. -
Is there sufficient access and egress to the work areas? Are there issues with the ergonomics in the work area?(Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
3. Environment (Waste, energy and emissions)
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Required section?
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Guidance:
Are wastes from the process properly segregated and managed? Are recyclable wastes (cardboard, plastics, metal etc) and hazardous wastes (oil contaminated) for example, disposed of in the correct containers?
Are personnel clear on the correct disposal points?
Is equipment turned off when not in use?
Is there any evidence of emissions during the process? -
Are wastes, energy, and emissions properly managed? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
4. Environment (Storage/racking)
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Required section?
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Guidance:
Is storage and racking suitable for the load and safe? (Check racking is marked clearly with the safe working load, is secure so it cannot topple over, and it is properly loaded) ?
Ensure that heavy and light items are distributed such that the risks of manual handling are minimised and the stability of the storage is maintained
Are legs of racking protected from damage?
Ensure that storage is properly stacked/located (i.e. Items are not likely to fall off shelves)
Check for unsuitable storage – for example wooden pallets used to support a load greater than their capacity or condition warrants. -
Is storage/racking suitably managed? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
5. Environment (Fire Hazard)
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Required section?
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Guidance:
Is there any fire hazard in the area (for example: flammable chemicals in use, cardboard/wood or other flammable materials stored in such a way that they may cause of fire - such as against a hot surface)?
Is there any source of ignition in the area (such as welding, brazing or heaters)?
Is the evidence of blocked cooling systems or ventilation on equipment?
Has a fire risk assessment been conducted in the area/department? -
Is there any risk of fire? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
Process Issues
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OK = Satisfactory (It is working effectively and reliably)
NCR = Non-Conforming (It is NOT working effectively)
OBS = Observation (there may be a slight deviation but generally is working well)
OFI = Opportunity for Improvement (ideas that could make it better than it is)
N/A = Not Applicable (this question does not apply to the area being audited
1. Process (Change management)
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Required section?
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Guidance:
If there is change in the department, is the integrity of department procedures/processes maintained?
Look for tasks not been carried out because someone is no longer in the department, changes in priority because of change of leadership or responsibility, or new processes/departmental processes being implemented with associated learning curves. -
Have there been any changes in the department/area being audited, and what impact has it had?(Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
2. Process (Monitoring)
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Required section?
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Guidance:
Are quality objectives and quality requirements defined for the product (for example quality plans, specifications, work instructions, quality alerts etc).
Are the required verification, validation, monitoring, measurement, inspection and test activities carried out correctly?
Are there suitable records of such inspections and tests?
Is the person responsible for the checks clearly identified?
Check for appropriate testing (for example testing, process verification testing, and, if necessary, type/approvals testing).
Are the results of measurements and tests suitably analysed looking for trends, and possibly indicating need for increased or decreased levels of activity? -
Are all relevant checks and measurements being undertaken and suitably analysed?(Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
3. Process (Legal/standards compliance)
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Required section?
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Guidance:
Is the legislation/standard/specification to which the process must comply known, documented and available?
Is the legislation (if applicable) recorded within the legal register?
Consider hazardous processes, for example working in confined spaces, working at height, compliance to gas standards, transport requirements (hazardous chemicals for example) -
Are applicable legislation or standards/specifications known? Are they available? Are they complied with?(Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
4. Process (Documentation)
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Required section?
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Guidance:
Is the process suitably documented via a process flow chart, work instruction, standard operation, specification sheet, quality, environmental or health and safety alert, booklet etc
If not documented, is the person performing the process suitably trained and/or experienced or supervised/monitored)?
Are all documents controlled in such a way that changes are identified, the document having an issue/revision number and date, and is it approved prior to issue?
Are documents legible and identifiable?
Are documents of external origin (such as customer drawings/specifications) suitably controlled? -
Is the process suitably documented and is the input/output clearly defined? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
5. Process (Measurement)
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Required section?
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Guidance:
What are the key process measures?
Are these displayed? (For example KPI's, departmental charts or graphs etc)? If so, is there improvement noted? if not what actions of being taken to improve things?
Is data generated and analysed looking for trends and the need for action to improve (for example number of near misses/accidents, test results, audit results etc)
Look at test temperatures and pressures, test times, loads etc -
Are key processes measured, analysed, communicated and do they demonstrate appropriate improvement? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
6. Process (Risk assessment)
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Required section?
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Guidance:
Are processes being undertaken risk assessed? (Examples of risk assessment are: general, task specific, manual handling, VDU, explosive atmosphere, noise, fire etc
Are there any outstanding actions from any such assessments?
Are the processes being undertaken covered by the environmental aspect evaluation? -
Are there suitable risk assessments? And are activities covered in environmental aspect evaluation? Are actions from such assessments dealt with? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
7. Process (Data and records)
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Required section?
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Guidance:
Are all data and records, created as part of the process, suitably controlled? (Identified, backed up and suitably stored, with clearly documented disposal and retention periods)
The control of records should include electronic records as well as paper records.
Identify the records within the audit, and ensure that they are covered within the quality record process -
Are all data records suitably controlled? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
8. Process (Non-conformance/rework/corrective/preventive action)
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Required section?
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Guidance:
When the process goes wrong - and results in nonconformance - is action taken to resolve the issue in terms of documenting the problem, containment action (making sure the customers are not impacted by the problem), root cause analysis, and finally corrective action to resolve the root cause?
Additionally, is such failure analysed and improved upon, as well as applying preventive measures proactively? -
Is there a robust process for dealing with non- conformance in the area being audited? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
9. Process (PPE - Personal protective equipment)
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Required section?
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Guidance:
Are all personnel wearing PPE which is required for the process (take note of signs and process requirements to identify whether people should be wearing hearing protection eye protection etc)?
Are people suitably trained and made aware of how to use the PPE? IS PPE suitable for its intended purpose (for example a dust mask being used for solvent use, cotton gloves for oil etc)? -
Is a PPE being worn when required? Is it suitable and being correctly used? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
10. Process (Unsafe acts/conditions and accidents)
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Required section?
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Guidance:
Have there been any health and safety, environmental, or quality concerns raised in the area in the last six months? Have there been any accidents in the area in the last six months?
Are there any outstanding actions from surveys and audits from external bodies?
If so, has action been taken to resolve the problems?
Has there been any notification to the HSE of any dangerous occurrence? -
Have there been accidents or near misses related to the process? If so what action(s) have been taken?(Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
11. Process (Emergency)
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Required section?
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Guidance:
Is there evidence of emergency preparedness - spill kits, fire extinguishers, fire exits, knowledge of emergency plan, knowledge of what to do in the event of a fire, spill, accident etc?
Is all emergency equipment in operational condition (e.g. spill kits full, spill mats available, bunds not full of water, fire extinguishers not discharged etc)? -
Is there suitable emergency preparedness?(Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
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Has action been taken to address the action, and to a satisfactory level?
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Verified by
12. Process (Outsourcing)
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Required section?
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Guidance:
Are any processes or parts of processes outsourced? If so how are these controlled to ensure compliance to customer requirements, environmental compliance, health and safety compliance, etc)?
If these outsourced activities are carried out on our premises, is the contractor managed through permits to work etc.
How do we ensure that contractors working on our premises comply with environmental requirements (such a waste, discharges, emissions etc), or health and safety requirements (such as working at height etc).
How do we confirm the quality of the outsourced operation?
How is the outsourced activity approved and controlled? -
Is anything outsourced? if so how is it controlled? (Describe/photograph)
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
-
Has action been taken to address the action, and to a satisfactory level?
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Verified by
Additional checks
Additional checklist items
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Additional checklist item:
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Additional check details (Enter details as necessary to capture any additional audit elements)
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Compliant?
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Action(s) required:
you must also identify who is responsible for the action(s)
Action(s)
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Action
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Responsibility:
-
Has action been taken to address the action, and to a satisfactory level?
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Verified by
