• Document No.

  • Commercial Directors Audit ISS-COM-03-FM-24 Rev B

  • Client / Site

  • Conducted on

  • Names of persons conducting the visit

  • Location
  • Personnel attending

Procedures (Confirm following in place, not in place)

  • Is the employee view of QSHE understood and valued?

  • Are the Risk Assessments suitable and sufficient, whilst covering all activities?

  • Are all types of incidents being reported and managed correctly? <br>(Near Misses, Accidents, Environmental Incidents)

  • Are training records up to date?

  • Are managers for the site carrying out at least 1 CATS survey per month as the mandatory minimum

Quality Management (confirm following in place, not in place, if not applicable add in details)

  • Customer complaints (do we record, how do we respond)

  • How are customer requirements determined? (Is this specified in contract such as SLAs, KPIs etc?)

  • Customer satisfaction (do you know you are doing a good job)

  • Control of corrective actions (do you manage corrective actions, what evidence is there of managing corrective actions

  • Control of non conforming products

BCP and Environment

  • Is waste managed correctly where Interserve are responsible for client waste streams

  • Is the waste stored safely and in lockable bins (where applicable)

  • Are emergency procedures and Business Continuity plans in place, being followed and tested (last test date?)

Statutory Compliance (confirm following in place, not in place or not applicable

  • Access equipment records (ladders, step ladders, towers)

  • Electrical fixed wiring inspections and certificate

  • Pressure systems inspection records and certificate

  • Asbestos survey and management plan

  • Lift and lifting equipment records and certificate

  • F-gas register and records

  • Work equipment inspection records

  • Water management records and testing

  • Portable Appliance testing (PAT) of work equipment

  • Correct use and issue of PPE / correct PPE storage

  • Chemicals are being appropriately stored and COSHH assessments/MSDS sheets available

Behaviour and Consultation

  • Have any occupational health referrals been made?

  • Are occupational health referrals being managed correctly?

  • Are the programmes "Accident Free" "Don't Walk By" and CATS being utilised correctly

  • Is there any evidence of employee consultation? (Meetings, toolbox talks or other means of communication

In what areas are improvements required?

  • Add comments

Are there any additional issues that require action?

  • Add comment

What did you find positive during your visit?

  • Add comment

  • Site managers signature

  • Auditors signature

  • On completion of audit please send copy to Site Manager, Regional Manger, Head of QSHE and QSHE Adminsrator

  • If any actions are identified Site Manager to confirm completed with Auditor and QSHE Administrator

Audit Non- Conformance


Responsible person

Closed Out By

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