Intruder Preventative or corrective maintenance V2

• Customer Name

• Customer Address
  Address

• Conducted on

  Date

• System Make and Model

• System Grade (Intruder systems only)

  Grade 2

  Grade 3

  Pre Grading (4737 system)

  N/A

• Visit Type

  Select Preventative maintenace Corrective maintenace

  • Preventative maintenace
  • Corrective maintenace

• System Type

  Select Intruder (BS9263&NCP120) CCTV (NCP104) Access Control (NCP109)

  • Intruder (BS9263&NCP120)
  • CCTV (NCP104)
  • Access Control (NCP109)

Intruder Alarm Preventative Maintenance Checks

• Contract Number

Panel Checks

• 1 - Check the Installation, Location and Siting of all the equipment & Devices against the system record, the as fitted document and log book

  Confirm details

Devices

• Number of installed devices

• Panel Type

• Panel location

• location of any other Expanders, Power supplies, keypads etc

• 2 - Have there been any changes to the property ?

  Pass

  Fail

  N/A

• 3 - Check the satisfactory operation of all the devices including deliberately operated devies ( including tampers) - detail anything that could not be tested

  Pass

  Fail

  N/A

• 4 - Inspect all flexible connections & ensure cable fittings & equipment are secured & adequately protected

  Pass

  Fail

  N/A

• 5 - Check the control and PSU equipment, including connections. Complete control panel and PSU check list.

  Pass

  Fail

  N/A

• 6 - Check remote signalling equipment for correct operation to ARC ( if applicable),

  Yes

  Not Checked

  N/A

• confirm signals checked for correct operation through to ARC

  Select SIA signalling 1 - Fire 2 - Panic 3 - Intruder 4- Open & Close 5 - Zone omitted 6 - Technical Fault 7 - Confirmed 8 - Tamper 9 - Grade 3 Engineer on site 10 - Grade 3 mains fail 11 - Site specific 12 - Site specific

  • SIA signalling
  • 1 - Fire
  • 2 - Panic
  • 3 - Intruder
  • 4- Open & Close
  • 5 - Zone omitted
  • 6 - Technical Fault
  • 7 - Confirmed
  • 8 - Tamper
  • 9 - Grade 3 Engineer on site
  • 10 - Grade 3 mains fail
  • 11 - Site specific
  • 12 - Site specific

• Are there any signals that could not be checked, if yes please detailed in notes

  Yes

  No

  N/A

• Why was signalling not checked

  Yes

  No

  N/A

• 7 - Check Line / GSM fault monitor for corect operation (if applicable)

  Pass

  Fail

  N/A

• 8 - Check all signalling paths for correct operation

  Pass

  Fail

  N/A

• 9 - Check that the ARC Keyholder record is correct

  Correct

  Not correct
Add new Keyholders

• Name of new contact

• Phone Number of New contact

• names of keyholders that need to be removed

• 10 - Where applicable, check with ARC all system signals are restored and the system is taken of test

  Pass

  Fail

  N/A

• 11 - Check all audible warning & Alarm devices for correct operation.

  Pass

  Fail

  N/A

• 12 - Check SAB activates when hold off voltage removed

  Pass

  Fail

  N/A

• 13 - Check SAB Tamper circuit

  Pass

  Fail

  N/A

• 14 - Check the alarm system is fully operational ( detail anything that is identified at non-functional)

  Pass

  Fail

  N/A

• 15 - Check all Batteries ( altenative power source) in SAB's, EXP's, RKP's & Detection devices for performance

  Pass

  Fail

  N/A

• 16- Check wireless signall strengths against those taken at time of comissioning

  Pass

  Fail

  N/A

• 17- Entry/ Exit procedure checked

  Pass

  Fail

  N/A

• 18- Check the exit sounds can be heard throughout the exit route

  Pass

  Fail

  N/A

Control Panel Checks

• 1 - Aux Volts (volts)

• 2 - Bell tamp return volts (Volts)

• 3 - battery Charging Volts (volts)

• 4 - Battery Charging Current (ma)

• 5 - Global Tamper ( Ohms)

• 6 - System current normal ( Mains Off) (Ma)

• 7 - System current in Alarm ( Mains Off ) (Ma)

• Is battery the correct size ( complete calculation as follows: System current normal X 15 + System current in Alarm )

• Battery size installed

• Are there any concerns from the control panel checks

  Pass

  Fail

  N/A

Power supplies on the system

• Are there any additional power supplies on the system

  Yes

  No

PSU Checks

• 1 - Aux Volts (volts)

• 2 - Bell tamp return volts (Volts)

• 3 - battery Charging Volts (volts)

• 4 - Battery Charging Cuurent (ma)

• 5 - Global Tamper ( Ohms)

• 6 - System current normal ( Mains Off) (Ma)

• 7 - System current in Alarm ( Mains Off ) (Ma)

• Is battery the correct size ( complete calculation as follows: System current normal X 15 + System current in Alarm )

• Battery size installed

• Are there any concerns from the PSU checks

  Pass

  Fail

  N/A

CCTV Preventative Maintenance checks

• Contract Number

• Check the number and type of cameras, including lenses, are per the specification and any amendments.

  Pass

  Fail

  N/A

• Check indicators are working correctly.

  Pass

  Fail

  N/A

• Check warning labels are still in place.

  Pass

  Fail

  N/A

• Check all cables and conduit are properly supported, undamaged and showing no signs of wear.

  Pass

  Fail

  N/A

• Check for sound physical fixings of all equipment including loosening or corrosion of supports and fixings including towers and brackets.

  Pass

  Fail

  N/A

• Check all glands and seals on external equipment.

  Pass

  Fail

  N/A

• Check the image quality of each camera against the reference images obtained during commissioning.

  Pass

  Fail

  N/A

• Covers and housings have been removed and interiors cleaned where necessary.

  Pass

  Fail

  N/A

• Check all automatic and remote control camera functions are satisfactory and that camera movement and fields of view are free from obstruction.

  Pass

  Fail

  N/A

• Operation of all monitoring, switching, recording and store equipment is satisfactory.

  Pass

  Fail

  N/A

• Function of all interfaces with alarms is satisfactory including correct triggering of alarms.

  Pass

  Fail

  N/A

• Operation of on-board / supplementary lighting is satisfactory.

  Pass

  Fail

  N/A

• Image retention still meets requirements specified

  Pass

  Fail

  N/A

• Logs are functioning correctly

  Pass

  Fail

  N/A

• All system software and firmware patches and upgrades are up to date

  Pass

  Fail

  N/A

• Check that the performance of the system continues to meet the agreed specification & User requirements

  Pass

  Fail

  N/A

Access Control Maintenance Checks

• Contract Number

• The installation, location and siting of all equipment and devices against the<br>as-fitted document

  Pass

  Fail

  N/A

• The operation of all equipment is satisfactory

  Pass

  Fail

  N/A

• All flexible connections & Physical connections ok

  Pass

  Fail

  N/A

• The normal and standby power supplies(where fitted), correctly functioning

  Pass

  Fail

  N/A

• The control equipment is functioning in accordance with your designed procedures, check locks , readers, request to exits, emergency release mechanisms, fire interfaces

  Pass

  Fail

  N/A

• The operation of any warning device in the system ok

  Pass

  Fail

  N/A

• The correct operation of all system security functions is ok

  Pass

  Fail

  N/A

• System application and operating software is up to date with the<br>latest security patches and critical updates installed, If it is not practicable to update during the maintenance agreement with the customer should be sought to conduct at a convenient time.

  Pass

  Fail

  N/A

• Record current versions

• Verify customer responsibilities have been carried out, and inform the<br>customer of any required corrective actions (I.E door closers not functioning correctly)

  Pass

  Fail

  N/A

• 14 - Preventative Maintenance checks completed and system left in full working order

  Pass

  Fail

  N/A

• Provide details as to why the system has not been left in working order

• Take a photo of the system in its current operation mode

  Media

• Take a photo of the system in its normal operation mode

  Media

Corrective Call details

• Contract Number

• Reported fault

• Tyep of signalling

  Select Redcare/GSM DC Dualcom Audible only / APP / Keyholder only

  • Redcare/GSM
  • DC
  • Dualcom
  • Audible only / APP / Keyholder only

• Any evidence photos prior to fixing fault ( ie builders damage/water damage etc)

  Media

• cause of callout:

  Customer related

  Company related

  line Fault related

• Further details and actions carried out

• Any further Action required

  Yes

  No

• Detail further action needed

• System Reset

  Yes

  No

  N/A

• Method of resetting

• Charge for call (£)

  Yes

  No

  N/A

• Amount (£)

• Date & Time call recieved

  Date

• Date/Time arrived on site

  Date

• Time on site

• Travel time

• Material Costs (£)

• Parts Used (list all)

• The system has been left in full working order ( take photo of keypad in Day mode)

  Yes

  No

  N/A

• Provide details as to why the system has not been left in working order and/or any temprory or permenant disconnections made

• Where completion of any of the tests listed above are impracticable then any tests not completed must be recorded and agreed by the customer

• Detail any checks/areas that have not be tested as part of this maintenance and the reason

• Any additional works or quotes required

  Yes

  None

• Provide details for quote required

• Time arrived

  Date

• Time departed

  Date

• Engineers Name & Signature

  Sign

• Customer Name & Signature

  Sign