ISO 9001 Quality Template

Does the organization have an Organization Chart showing a clear Management Structure?

Does the organization have a documented 'Roles & Responsibilities' for management positions?

Does the Organization have a 'Top Management' commitment to Quality (Consider designated Quality Manager . Quality Team)

Does the organization have written confirmation of the Customers expectations? (Work Package Agreement)

Does the organization have a documented scope of work?

Does the organization identify it's Interested Parties?

Does the organization have a Business Risk Analysis?

Does the Organization have a Notice Board displaying key Quality information?

Does the organization have a clear Quality Policy?

Is the Quality Policy displayed within the respective work areas?

Has the Quality Policy been communicated to all employees on the contract?

Does the Organization have a Quality Plan?

Does the Organization have Quality Targets and Objectives?

Does the organization have a process for contractual 'Planned Changes'?

Does the organization conduct 'Monthly' Quality meetings to review Contractual KPI's and Targets / Objectives?

Does the organization conduct 'Weekly / Monthly' Quality meetings with the Customer to review Contractual KPI's?

Does the contract conduct an annual Management Review with the Senior Management Team?

Does the organization have a Customer Complaints Procedure?

Does the organization have a Voice of the Customer Procedure?

Does the organization have a process for documenting all operational documentation? (QMS Matrix)

Does the organization have a process in place for 'Document Review'?

Does the organization have clear Work Instructions / Standing Operational procedures documenting all processes?

Are all documents available to the operation team in a 'Read Only' format?

Can the organization demonstrate that operational processes have been trained to all employees?

Does the organization have a system in place to record all employee training?

Can the organization demonstrate that all employees have received a Local Induction?

Does the organization have an Audit Schedule to show all scheduled audits?

Does the organization have an Internal Process Confirmation schedule to check all internal processes?

Does the organization have a designated Quality team to conduct Internal Process Confirmations independent from the operation?

Does the organization have trained employees to conduct Internal Process Confirmations?

Does the organization have a Action Plan to record and monitor all Audit Findings?

Does the organization have a Non Conformity and Corrective Action Plan?

Does the organization have a Continual Improvements process in place?

Does the Organization have a digital record of all employee training?

Does the Organization have a physical record of all employee training? (Training Files)

Does the Organization have refresher dates for training that requires refresher training? (Manual Handling / MHE etc)

Does the Organization have a designated Training Team?

If the Organization has a designated Training Team, are their Qualifications in date?

Does the Organization have training material to support training requirements?

Does the Organization carryout key operational training - Display Screen Equipment?

Does the Organization carryout key operational training - Manual Handling?

Does the Organization carryout key operational training - Pump Trucks?

Does the Organization carryout key operational training - MHE Equipment?

Does the Organization carryout key operational training - Vehicles?

Does the Organization carryout key operational training - Step Ladders?

Does the Organization have a process for Building Maintenance?

Does the Organization have a process for MHE compliance? (LOLER / Service / C of C / Defect reporting)

Does the Organization have a process for Vehicle compliance? (MOT / Service / Log Book / Defect reporting)

Does the Organization have a Tracker to record all MHE / Vehicle details? (LOLER / Service / Mileage / Hours used / Defect reporting)

Does the Organization have a process for PAT Testing (Electrical Testing)

Does the Organization have a process for Racking compliance? (Monthly checks / External Annual Checks)

Does the Organization have a process for equipment that requires calibrating? (Scales / Measuring devices)