ISO9001- ARC Internal Audit

• Department/Site

• Audit ID.

• Conducted on

  Date

• Auditor:

• Location
  Address

• Site Representative/s:

Audit Scope

• Enter the scope:

• Business functions review during audit:

  Select Sales Scheduling/Estimating Planning Bar Processing Mesh Production Distribution/Dispatch Inventory (accessories/general stock) Invoicing Maintenance Other - List below

  • Sales
  • Scheduling/Estimating
  • Planning
  • Bar Processing
  • Mesh Production
  • Distribution/Dispatch
  • Inventory (accessories/general stock)
  • Invoicing
  • Maintenance
  • Other - List below
Function:

Review of previous audit findings

• Have all non-conformance's and areas of concern been completed from previous audit?

  Yes

  No

  N/A

• Complete details for each outstanding NCR:

Outstanding NCR

• NCR Number:

• Details on incomplete NCR:

CONTEXT OF THE ORGANISATION

Understanding the context

• Has the site identified risks/opportunities both internal & external which can affect the sites operation and the control of the associated processes? eg. PESTEL Analysis

  Yes

  No

  N/A

• List those identified:

• 

Quality System

• Can the auditee demonstrate how to locate Quality Management System documentation on the intranet?

  Yes

  No

  N/A

• Quality Policy

• National Quality Manual

• National Quality Procedures

LEADERSHIP

Quality policy

• Does the site have a copy of the quality policy displayed or available for viewing by customers and staff?

  Yes

  No

  N/A

• Do employees demonstrate an understanding and apply the principles of the policy?

  Yes

  No

  N/A

• How?

PLANNING

Actions to address risks & opportunities

• Have the risks & opprtunities identified been assessed? eg. SWOT

  Yes

  No

  N/A

• What actions have been implemented to address them?

• 

Quality objectives & planning to achieve

• What are the sites quality/business objectives? Eg. KPI's, Strategic initiatives.

• Are the objectives;

• Consistant with the Quality Policy

• Measurable and monitored

• Enhance customer satisfaction

• Relevant to the conformity of products and services

• Communicated

Planning of change

• How does the site plan change?, with consideration to; - Potential consequences - Effects on quality management system - Availability of resources - Roles & responsibility

SUPPORT

People

• Does the site/department have a resource to implement & maintain the quality management system? Note: this can be part of another role.

  Yes

  No

  N/A

Infrastructure

• Does the site/department plan & conduct preventative maintenance on plant and equipment?

  Yes

  No

  N/A

• Does site/department have a separate quality manual and/or departmental procedure manual?

  Yes

  No

  N/A

• Document ID, revision# & date

• Is there documented evidence procedures/manual has been reviewed?

  Yes

  No

  N/A

Monitoring and measuring resources

• Types of equipment used:

  Select Tape Measures Steel rule Calliper Micrometer Balance/scales Protractor Tensile tester Other None

  • Tape Measures
  • Steel rule
  • Calliper
  • Micrometer
  • Balance/scales
  • Protractor
  • Tensile tester
  • Other
  • None

• Is the equipment identifiable ie. serial numbers?

  Yes

  No

  N/A

• Are there records of calibration and/or internal equipment checks to ensure accuracy?

  Yes

  No

  N/A

Organisational Knowledge / Competence

• Are personnel deemed competent to perform duties related to product requirements?

  Yes

  No

  N/A

• Are records maintained for education, training, skills, experience etc.?

  Yes

  No

  N/A

Awareness

• Are all employees aware of the quality/business objectives, how they contribute to the effectiveness and implications of not conforming?

  Yes

  No

  N/A

Communication

• How does the site communicate internally?

• Has the site determined the what, when,how & with whom communications are made?

  Yes

  No

  N/A

Documented information

• Using 'NAT-QMS-PRO-001 Quality Document Control' as a reference, review site/department processes for conformance to procedure:

• Ref 5.2 - Are controlled documents located on intranet?

  Yes

  No

  N/A

• List any documents not currently controlled identified as requiring document control:

Document

• Ref 5.4 - Is the New/Amended Documents process followed?

  Yes

  No

  N/A

• Ref 5.6 - Are obsolete documents removed from intranet and retained for period stipulated in 'ARC Policy Guide - Document Retention'?

  Yes

  No

  N/A

OPERATION

Requirements for products and services

• Are product requirements reviewed prior to commitment to supply, ensuring product order/delivery and general supply requirements are able to be met?

  Yes

  No

  N/A

• Are the customer requirements determined in relation to delivery/post delivery and those specified by the customer?

  Yes

  No

  N/A

• In the event of contract/requirement changes, how is this reviewed and confirmed prior to supply?

  Yes

  No

  N/A

• Does the department/site use or control any customer property - including intellectual property and personal data? <br>Eg. Drawings, Customer own material, New designs/Concepts.

  Yes

  No

  N/A

• How is the customers documented information stored, maintained & disposed of (where required)?

  Yes

  No

  N/A

• Are records maintained for any damage or loss to customer property?

  Yes

  No

  N/A

Control of externally provided processes, products & services

• Use 'NAT-QMS-PRO-005 Purchasing critical materials & services' & any site/department based procedures as a reference:

• Does the site purchase external products which affect the conformity of products provided?<br>Eg. Bar/mesh, assessories etc.

  Yes

  No

  N/A

• Are the purchase requirements (product, specifications, acceptance criteria etc.) communicated to the vendor?

  Yes

  No

  N/A

• What processes are in place to ensure conformity to ARC's QMS, specifications/Australian Standards or other customer requirements?

  Yes

  No

  N/A

• Is there a process in place to inspect and verify purchased products?

  Yes

  No

  N/A

• Does the site use any externally sourced processes which affect the conformity of products provided?<br>Eg. Pre-fabricators, Bar threading, Scheduling etc.

  Yes

  No

  N/A

• Are these processes in control of ARC in relation to QMS, specifications, conformance verification etc.?

  Yes

  No

  N/A

Production & service provision

• Does the site/department have production facilities?

  Select Off-coil Machines Manual Benders Shearline Manual cutter Bar Prefabrication Mesh Machines Processed Mesh Coiled Wire Chainwire Fence Fabrication None

  • Off-coil Machines
  • Manual Benders
  • Shearline
  • Manual cutter
  • Bar Prefabrication
  • Mesh Machines
  • Processed Mesh
  • Coiled Wire
  • Chainwire
  • Fence Fabrication
  • None

• Is the product identified and recorded for traceability purposes?

  Yes

  No

  N/A

• Are production records maintained?

  Yes

  No

  N/A

• Are product checks/measurements specified and recorded?

  Yes

  No

  N/A

• Review operation against instruction/procedure:

• Are samples collected weekly and sent for mechanical properties testing?

  Yes

  No

  N/A

• Are rib heights measured daily per machine per diameter?

  Yes

  No

  N/A

• Mass/Mtr (Rolling Margin) being calculated as specified?

  Yes

  No

  N/A

• Are weld shear tests being conducted for every batch (1000 sheets or less if specified)?

  Yes

  No

  N/A

• Are Yield/Tensile tests being conducted at the specified intervals?

  Yes

  No

  N/A

• Are there welding pre-qualification procedures in place?

  Yes

  No

  N/A

• Are welds inspected prior to product dispatch?

  Yes

  No

  N/A

• Is a record maintained of weld inspections?

  Yes

  No

  N/A

• Are all products held in stock clearly labelled for identification and traceability purposes?<br>Note: At risk items part packs/bundles, stock transfers, off cut material etc.

  Yes

  No

  N/A

• Is there a process in place for product approval prior to release?

  Yes

  No

  N/A

Control of non-conforming outputs

• Use 'NAT-QMS-PRO-004 Non-conforming products & services' and any site/dept based procedures as a reference:

• Are non-conformance reports being raised for any external and internal errors?

  Yes

  No

  N/A

• Are corrective and preventative actions being documented and effectively implemented?

  Yes

  No

  N/A

• Is non-conformance data analysed and used for continual improvement?

  Yes

  No

  N/A

PERFORMANCE EVALUATION

Customer satisfaction

• Is customer (internal/external) satisfaction measured at a department/site level?

  Yes

  No

  N/A

• Is data received analysed to improve customer service?

  Yes

  No

  N/A

Analysis and evaluation

• Is Data collected and analysed for evaluation and improvement?<br>eg. Production, sales, dispatch, product quality & performance.

  Yes

  No

  N/A

Internal Audit

• Use 'NAT-QMS-PRO-002 Internal Audit' and any site/dept based procedures as a reference:

• Are internal audits scheduled, planned and recorded as per procedure?

  Yes

  No

  N/A

• Are internal audits conducted as scheduled?

  Yes

  No

  N/A

• Are corrective actions completed without undue delay?

  Yes

  No

  N/A

• Have audit results been reported to relevant management?

  Yes

  No

  N/A

Management review

• Does the site/department conduct local management reviews?<br>Eg. Departmental / Site / Regional / State meetings covering business goals, current performance, quality issues, general communication etc.

  Yes

  No

  N/A

SUMMARY

Non-Conformances

• Non-Conformances are required to be entered into Symix as per NAT-QMS-PRO-004 Nonconforming Products and Services.

Non-Conformance

• Symix NCR Number:

• Enter NCR Summary:

Opportunities for improvement

• Identify any opportunities for improvement

Opportunity for improvement

General Summary/Final comments

• General summary/comments

SIGN OFF

• Auditor Initial

  Sign

• Department/Site Representative Initial

  Sign