ISS PI Delivering Great Rooms

• Hotel

• Conducted on

  Date

• Prepared by

Delivering Great Rooms

• Team Members can describe how time is allocated to each room type

  Yes

  No

  N/A

• Evidence that the housekeeping team actively participate in relevant daily updates

  Yes

  No

  N/A

• Any housekeeping team members who encounter a guest greet them warmly

  Yes

  No

  N/A

• BONUS: Team Member/s delivered our purpose and made our guests feel brilliant - Housekeeping

  Yes

  No

  N/A

• Team notice boards are to standard

  Yes

  No

  N/A

• The HHK/HKMgr can describe the structure of their day and week

  Yes

  No

  N/A

• Each team member has a reject key fob

  Yes

  No

  N/A

• Each Team Member has a workflow guide

  Yes

  No

  N/A

• Yes

  No

  N/A

• Whilst working each team member has their own master key.

  Yes

  No

  N/A

• Throughout the hotel rubber/wooden/plastic door wedges only are used. Sufficient wedges available

  Yes

  No

  N/A

• Chemicals are used, labelled and diluted following Ecolab guidelines

  Yes

  No

  N/A

• Only approved Ecolab Products are in use. (WHR only)

  Yes

  No

  N/A

• Dirty linen must be stored separately from clean

  Yes

  No

  N/A

• Dirty and Clean linen in corridors and rooms is managed to standard

  Yes

  No

  N/A

• Deep cleaning is carried out at standard intervals by the nominated supplier

  Yes

  No

  N/A

• Team are following bed bug guidelines

  Yes

  No

  N/A

• Cots and Cot linen , with two cot blankets, clean and in good repair.

  Yes

  No

  N/A

• Where Z beds are provided for disabled carer use, they should be clean and in good repair.

  Yes

  No

  N/A

• All master and sub master keys are kept secure - e.g. not left on trolleys, in doors or on desks in bedrooms or linen rooms. keys that access guest rooms may not be removed from the Premier Inn.

  Yes

  No

  N/A

• Linen room doors must be locked whilst unattended.

  Yes

  No

  N/A

• Linen rooms are structured and labelled

  Yes

  No

  N/A

• There is a deep cleaning plan in place that is active and relevant.

  Yes

  No

  N/A

• Each Team Member has access to their own trolley - clean, in good repair and sufficiently stocked

  Yes

  No

  N/A

• Ecolab dispensing equipment is available and in good repair

  Yes

  No

  N/A

• The linen room and fittings are clean.

  Yes

  No

  N/A

• It is evident that team members do not wash crockery, glasses and cutlery in bedroom sinks.

  Yes

  No

  N/A

• The linen room and fittings good repair.

  Yes

  No

  N/A

• Any obsolete equipment is removed form the linen rooms.

  Yes

  No

  N/A

• White goods are clean and in good repair

  Yes

  No

  N/A

• Each team member has access to their own vacuum cleaner - clean and good repair

  Yes

  No

  N/A

• Vacuum cleaners have their filters regularly checked and their bags emptied/replaced

  Yes

  No

  N/A

• No room should be entered without first knocking and calling 'Housekeeping'.

  Yes

  No

  N/A

• Occupied rooms must not be left open and unattended

  Yes

  No

  N/A

• Workflow Process - Observation One

  Yes

  No

  N/A

• Workflow Process - Observation Two

  Yes

  No

  N/A

• Workflow Process - OM/PITL/AOM/HHK/HKMgr Question

  Yes

  No

  N/A

• Chemicals not left unattended

  Yes

  No

  N/A

• Cloths used as per Ecolab guidelines. Toilet brush, cloths stored hygienically, sufficient cloths available

  Yes

  No

  N/A

• It is evident that team members do not wash crockery, glasses and cutlery in bedroom sinks.

  Yes

  No

  N/A

• Housekeeping team members can demonstrate the correct toilet cleaning process

  Yes

  No

  N/A

• Whilst cleaning bedrooms - Throws, pillows, duvets and mattress protectors must not be placed on the floor

  Yes

  No

  N/A

• Rooms are set up neatly - e.g. spare duvets, mattress protectors not present, sofa bed backs stored neatly

  Yes

  No

  N/A

• Emergency assistance pull cords are fully extended (set at 100mm) above floor level and not tied up

  Yes

  No

  N/A

• Electrical cupboards/switch boxes that are in guest areas must be locked

  Yes

  No

  N/A

• HK Team Members are aware of when they must change the soap/gel dispenser pouches (scored cycle 2)

  Yes

  No

  N/A

• HK Team Members are aware of the correct pillow and duvet plumping process (scored cycle 2)

  Yes

  No

  N/A

Energy efficiency

• Evidence that good energy management housekeeping practices are in place i.e. low energy lighting in place, doors/windows not left open in cold weather, lights off in linen room/offices when not in use.

  Yes

  No

  N/A

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