It's Ideal Wallet - Rewards Program (English)

• It's Ideal Wallet - Rewards Program

  

• Inspection date

  Date

• Your first and last name

• Ideal Market store #
  Address

• Purchase receipt (max $20)

  Media

Cleanliness And Appearance

• Was the store clean, tidy, and well-maintained (no dirty floors, unattended spills, etc.)?

  Si

  No

• Were all items fresh?

  Si

  No

Employee Behaviour

• Did the cashier greet you when you got to the counter?

  Si

  No

• Did the cashier mention signing up for our rewards program during your purchase?

  Si

  No

• Does the cashier mention the benefits of our rewards program (such as discounts or special offers)?

  Si

  No

• Ask how to redeem rewards or benefits earned through the customer rewards program. When you did, did anyone from the staff assist you?

  Select Manager and/or Manager assistant Cashier Other staff member

  • Manager and/or Manager assistant
  • Cashier
  • Other staff member

• How was the cashier behaviour (friendly, rude, shy, etc.)?

  Polite

  Rude

  Lack of empathy

• Did the cashier thank you at the end of your purchase?

  Si

  No

• Is the QR code to download the APP visible in the cashier lanes?

  Si

  No

• When you downloaded the "It's Ideal Wallet" APP, did you receive assistance from the staff?

  All

  Some

  None

• Were all employees/team members polite?

  All

  Some

  None

• Is knowledge of the reward program fluid among staff in each department?

  All

  Some

  None

Process Until Purchase

• In the grocery lines, it is visible the promotional materials for our rewards program (round blue signs, and yellow points labels)?

  Si

  No

Completion

• Assessment and recommendations