Jackolina: Popcorn Chicken, Cheddar Biscuits and Mac and Cheese Bites

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 4 minutes?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to Jackiana/Jackolina/JackSouth instructions?

  Yes

  No

  N/A

• Are all prices updated?

  Yes

  No

  N/A

• Do menu boards have new orange juice stickers in place?

  Yes

  No

  N/A

• Is the "Now Hiring" center panel up over the OCS?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Popcorn Chicken

• Is the Popcorn Chicken served in correct packaging with correct tab pushed? Small take out box for normal combo, promo meal box for double?

  Yes

  No

  N/A

• Is cooked popcorn chicken being portioned using clear scoop? (2 scoops small box, 3 scoops big box, half of each for 50/50)

  Yes

  No

  N/A

• Is the 50/50 being served mixed so the guest can see both types of chicken?

  Yes

  No

  N/A

• Is product served hot and fresh?

  Yes

  No

  N/A

• Is the chicken being cooked using the chicken nugget button?

  Yes

  No

  N/A

• Is the box free from excessive oil?

  Yes

  No

  N/A

• Were you upsold to a double portion?

  Yes

  No

  N/A

• Is there a hold timer set for 45 minutes on UHC that is labeled Popc and Spop

  Yes

  No

  N/A

• Is the Popcorn chicken proportioned and weighing 5.25 oz? (Blue scoop)

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Cheddar Biscuits

• Were you suggestive sold to add a hash brown and a coffee?

  Yes

  No

  N/A

• Is the product built properly? (Only 3 halves of bacon on the bacon biscuit)

  Yes

  No

  N/A

• Is the biscuit wrapped in the new cheddar biscuit wrap?

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Mac and Cheese Bites

• Are mac and cheese bites being portioned properly and treated like a raw ingredient?

  Yes

  No

  N/A

• Are mac and cheese bites being stored on the bottom shelf of freezer and POU?

  Yes

  No

  N/A

• Is the variety box being built properly? (pinch curly fries on bottom, pinch regular fries in the middle, 3 mac and cheese bites on top?

  Yes

  No

  N/A

• Are all options being packaged properly with the correct tab pushed?

  Yes

  No

  N/A

• Are mac and cheese bites being cooked using LTO timer set for 3 minutes with a 2 minute shake?

  Yes

  No

  N/A

• Is UHC programmed to hold mac and cheese bites for 45 minutes and labeled Macb?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Are all headsets in use?

  Yes

  No

  N/A

• Are build to charts posted and in use? Are they being adjusted for new products?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of popcorn chicken, mac and cheese bites, cheddar biscuits, boxes, etc?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A

• Are NEW workstation daily planners posted and being used properly?

  Yes

  No

  N/A