Jackolina: Cluck Sandwich, Bagel Breakfast, Sauced and Loaded Tots, Salted Caramel Mocha

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

• What was your window time?

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

• Was your order neatly assembled?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to matrix instructions?

  Yes

  No

  N/A

• Do all menu boards reflect the current pricing with no missing numbers?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Cluck/Cluck Deluxe Sandwich

• Were you upsold to a Deluxe?

  Yes

  No

  N/A

• Is the product built properly?

  Yes

  No

  N/A

• Is sandwich packaged properly? (Cluck: Bag, folded, yellow sticker for spicy; Cluck Deluxe: Cluck box, correct tab pressed for regular or spicy)

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge? What is Jack's Mystery Sauce? (Smoky chipotle, honey mustard with a little spiciness!)

  Yes

  No

  N/A

Sauced and Loaded Tots

• Is product packaged properly? (Purple Take Out box, correct tab)

  Yes

  No

  N/A

• Is the box filled to the top with curly tots?

  Yes

  No

  N/A

• Is product being served with a fork?

  Yes

  No

  N/A

• Is product hot and fresh and assembled correctly and neatly?

  Yes

  No

  N/A

• Are Jalapeno Ranch tots being served with zig zag of Ranch?

  Yes

  No

  N/A

• Are fries being held correctly and for the correct amount of time? (7 minutes in fry bin)

  Yes

  No

  N/A

• Does Team have product knowledge? (Can Sauced and Loaded be substituted in a combo? What is the upcharge?)

  Yes

  No

  N/A

Bagel Sandwiches

• Are Bagel Sandwiches being served hot and fresh?

  Yes

  No

  N/A

• Are Bagel Sandwiches being wrapped in new blue wrapper?

  Yes

  No

  N/A

• Is bagel toasted properly with not rips or tears?

  Yes

  No

  N/A

• Does team have product knowledge? (Can Bagels be put into a combo? What is on the Stacked Bagel?)

  Yes

  No

  N/A

Salted Caramel Mocha

• Does Salted Caramel Mocha Creamer have a 30 day date?

  Yes

  No

  N/A

• Is iced coffee being made and stored properly? (Iced coffee pitcher, 3 lines properly brewed and cooled coffee, 1 line shake mix)

  Yes

  No

  N/A

• Is Creamer being portioned correctly? (2 pumps small, 3 pumps large)

  Yes

  No

  N/A

• Is Salted Caramel Mocha coffee being made properly? (hot=creamer first, then coffee. Iced=ice first, then original iced coffee, then creamer, swirl)

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Thawing, Prep, Portioning and Cooking

• Does restaurant have proper number of thawing racks?

  Yes

  No

  N/A

• Is restaurant properly stacking, thawing and rotating chicken products in walk-in? (Blue Racks: 1 bag strips per pan, 16 fillets per pan; Thawing Rack: strips and fillets 1 bag per pan)

  Yes

  No

  N/A

• Are chicken products properly dated? (yellow sticker=24 hour defrost, white sticker=4 additional days; 5 days freezer to destroy)

  Yes

  No

  N/A

• Are POUs, grill drawers, etc. set up properly with shelves, pans, etc. to hold new chicken products?

  Yes

  No

  N/A

• Is chicken properly dated? ( Yellow sticker: 24 hour thaw, white sticker: 4 days after defrost=5 total days)

  Yes

  No

  N/A

• Is guacamole being properly defrosted and stored? (defrost in pan: 24 hours, 14 days total in bag; 24 hour label after open stored in 1/6 pan with purple scoop)

  Yes

  No

  N/A

• Is Brioche being properly defrosted? (8 hour defrost, 6 days total)

  Yes

  No

  N/A

• Are bagels being thawed and prepped properly? (4 hour defrost, 6 days total. Pre-buttered and put back into bag for 2 days at room temp)

  Yes

  No

  N/A

• Are tots being portioned properly? (2 level scoops in freezer bag)

  Yes

  No

  N/A

• Are tots being stored properly? (bottom shelf, no bare or gloved hands)

  Yes

  No

  N/A

• Are Cheesy Bacon and Jalapeno Ranch set-ups being made according to the prep cards and dated for 2 days?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of chicken, brioche buns, tots, bagels, eggs, sausage, cheese sauce, forks, etc.?

  Yes

  No

  N/A

• Are all employees certified on the new products on Jenius?

  Yes

  No

  N/A

• Is fryer oil clean and being properly maintained?

  Yes

  No

  N/A

• Is fryer being skimmed often to keep "tot debris" at a minimum?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers and are they programmed correctly?

  Yes

  No

  N/A

• Do batch toasters have correct timer stickers and are they programmed correctly?

  Yes

  No

  N/A

• Are fryer times set up properly for tots and chicken products and are buttons clearly marked? (Crispy, spicy and strips=2:35, tots=2:15)

  Yes

  No

  N/A

• Are UHCs programmed properly to hold tots and new chicken products?

  Yes

  No

  N/A

• Is Mystery Sauce in the correct bottle and dated? (Clear ridged with green lid)

  Yes

  No

  N/A

• Is the prep sheet updated with all correct products?

  Yes

  No

  N/A