Jackolina: Guest Service Visit

• Restaurant Manager

• JIB Number

• Conducted on

  Date

• Prepared by

Mystery Shop - DT

• Greeted within 5 seconds at the speaker box?

  Yes

  No

  N/A

• Did the employee suggestive sell or upsell?

  Yes

  No

  N/A

• Did the employee ask "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Provided a total

  Yes

  No

  N/A

• Greeted within 5 seconds at the window?

  Yes

  No

  N/A

• Employee is friendly, engaging and in proper uniform including a smile?

  Yes

  No

  N/A

• Order was repeated before collecting payment?

  Yes

  No

  N/A

• Drink and straw provided right after accepting payment?

  Yes

  No

  N/A

• Provided with a receipt?

  Yes

  No

  N/A

• Order was rung in correctly using bag function?

  Yes

  No

  N/A

• Offered condiments, and given napkins?

  Yes

  No

  N/A

• Proper bagging procedures were followed? (One combo per bag, no more than 4 items per bag, hot and cold separate)

  Yes

  No

  N/A

• Order was repeated when handing out?

  Yes

  No

  N/A

• Was thanked and invited back?

  Yes

  No

  N/A

• Total time less than 4:30?

  Yes

  No

  N/A

• Order was 100% accurate? (Boxed/wrapped and bagged correctly, assembled correctly)

  Yes

  No

  N/A

Image - Outside

• Was the parking lot and drive thru lane clean upon arrival?

  Yes

  No

  N/A

• Were the menu boards clean and working properly

  Yes

  No

  N/A

• Is OCS working?

  Yes

  No

  N/A

• Are all parking lot lights working

  Yes

  No

  N/A

• Employee 1

• Employee 2