Information

  • Conducted on

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  • Prepared by

Guest Interaction

  • 1. Greet & Welcome guest upon arrival.

  • Enter guest interaction details. (Tap to add more guest if need).

  • Guest #
  • Time

  • Guest Name

  • Room Number

  • Period of Stay

  • Guest Visit

  • Comments

  • Number of Visits

  • Photo attached (if any)

  • 2. Meet at least 3 guests and have quality interaction.

  • Guest #1

  • Comments

  • Time

  • Guest Name

  • Guest

  • Room Number

  • Period of Stay

  • Comments

  • Photo attached (if any)

  • Guest #2

  • Comments

  • Time

  • Guest Name

  • Guest

  • Room Number

  • Period of Stay

  • Comments

  • Photo attached (if any)

  • Guest #3

  • Comments

  • Time

  • Guest Name

  • Guest

  • Room Number

  • Period of Stay

  • Comments

  • Photo attached (if any)

  • 3. Visit guests at both Restaurants

Public Area Inspection

Hotel Exterior

Entrance Areas

  • Front Entrance

  • Enter Details

  • Picture/Video (if any)

  • Driveways

  • Enter Details

  • Picture/Video (if any)

  • Hotel Signage

  • Enter Details

  • Picture/Video (if any)

  • Garbage Room/Loading Area

  • Enter Details

  • Picture/Video (if any)

  • Security Check Point/Guard

  • Picture/Video (if any)

  • Enter Details

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Car Park

  • Parking Lot

  • Enter Details

  • Picture/Video (if any)

  • Elevators

  • Enter Details

  • Picture/Video (if any)

  • Motorbike Parking Area

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

Other External Areas

  • Inspect all 2 pool

  • Comments

  • Children Pool

  • Enter Details

  • Picture/Video (if any)

  • Background Music

  • Enter Details

  • Grand Pool

  • Picture/Video (if any)

  • Background Music

  • Enter Details

  • Enter Details

  • Garden/Landscaping

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

Hotel Interior

Lobby Area

  • Reception/Guest Activities

  • Enter Details

  • Picture/Video (if any)

  • Bell/ Concierge

  • Enter Details

  • Picture/Video (if any)

  • Lobby Area

  • Enter Details

  • Picture/Video (if any)

  • Lighting/Background Music

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

F&B Venues

  • Fresto

  • Comments

  • Picture/Video (if any)

  • Croustile Bakery

  • Comments

  • Picture/Video (if any)

  • Puncak Rooftop

  • Picture/Video (if any)

  • Comments

Function Rooms/Areas

  • Is there any events?

  • Total events

  • Inspect all events and have interaction with event organizer.

  • Event #
  • Event/Group Name

  • Function room (can select more than 1)

  • Event Time

  • Meet Event Organizer

  • Organizer Name

  • Comments/Feedbacks

  • Room Set up/Lighting/Sound System

  • Picture/Video (if any)

  • Enter Details

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

Other Internal Areas

  • Fitness

  • Enter Details

  • Picture/Video (if any)

  • Business Center

  • Enter Details

  • Picture/Video (if any)

  • All Restrooms (lobby - 2nd flour)

  • Picture/Video (if any)

  • Enter Details

  • Back of the House Areas

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Safety/Emergency System

  • Emergency Equipment (Emergency/House Phone)

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (If any)

  • Comments

  • Picture/Video (if any)

Guest room Inspection

Inspect at least 3 guest rooms

  • Room #1

  • Room Number

  • Room Type

  • The following areas need to be inspected:

  • Minibar Items (check on condition and expiry date)

  • Enter Details

  • Picture/Video (if any)

  • TV (check all channels including hotel promotion channel)

  • Enter Details

  • Picture/Video (if any)

  • Telephone

  • Enter Details

  • Picture/Video (if any)

  • Safe

  • Enter Details

  • Picture/Video (if any)

  • AC

  • Enter Details

  • Picture/Video (if any)

  • Lighting

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

  • Room #2

  • Room Number

  • Room Type

  • The following areas need to be inspected:

  • Minibar Items (check on condition and expiry date)

  • Enter Details

  • Picture/Video (if any)

  • TV (check all channels including hotel promotion channel)

  • Enter Details

  • Picture/Video (if any)

  • Telephone

  • Enter Details

  • Picture/Video (if any)

  • Safe

  • Enter Details

  • Picture/Video (if any)

  • AC

  • Enter Details

  • Picture/Video (if any)

  • Lighting

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

  • Room #3

  • Room Number

  • Room Type

  • Inspect all following areas:

  • Minibar Items (check on condition and expiry date)

  • Enter Details

  • Picture/Video (if any)

  • TV (check all channels including hotel promotion channel)

  • Enter Details

  • Picture/Video (if any)

  • Telephone

  • Enter Details

  • Picture/Video (if any)

  • Safe

  • Enter Details

  • Picture/Video (if any)

  • AC

  • Enter Details

  • Picture/Video (if any)

  • Lighting

  • Enter Details

  • Picture/Video (if any)

  • Other Comments (if any)

  • Comments

  • Picture/Video (if any)

Other Incidents

  • Is there any incidents during your MOD shift?

  • Enter incident details (tap here to add more incident if have)

  • Incident
  • Incident Time

  • Incident Type

  • Guest Name

  • Guest

  • Room Number

  • Period of Stay

  • Incident Details

  • Incident Status

  • Conclusion

  • Follow up/Handover

  • Other comments

  • Picture/Video (if any)

Summary

  • Other overall MOD comments (If any)

  • Sign Off

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