Title Page

  • JD Gyms:

  • Standards Audit Date

  • Prepared by

STANDARDS - Brand Standards Set Up

  • Has the JD Gyms Brand Standards Walkround been completed today?

  • Is it accurate and true reflection of the gym standards?

  • Have actions been communicated to the team, listed on the Operations whiteboard etc?

  • Can the GM/AGM show the last 2 weeks of checks completed in folder?

  • Any cleaning issues highlighted that are not getting actioned over recent weeks?

STANDARDS - Car Park & External Areas

  • Is area free from litter, cigarette butts, chewing gum etc?

  • Are external bins in appropriate location, tidy, not over flowing etc?

  • Are external posters/advertising to brand standards, clean, current etc?

  • Is external lighting in full working order?

  • Are external windows and signage clean and in working order?

STANDARDS - Entrance & Foyer

  • Are front doors clean and in working order?

  • Is area clean, vacuumed, free of dust, litter etc?

  • All lights working?

  • When you press buzzer is it responded to in appropriate time?

  • Are Turnstile's clean & in good working order?

  • Sign Up PC's working/clean

  • Table's & Chairs clean/tidy/safe and clear of non-branded signage (IE, PT self-advertising)?

  • Are vending machines fully stocked and all good stocked in machine in line. Machines clean.

  • Is all signage branded and in correct place?

  • Are the entrance or main gym stairs clean with no defects (if applicable)?

STANDARDS - Cardio Gym Floor (Including Ladies Gym if applicable)

  • Is the space generally tidy with kit in line?

  • Cardio kit in good condition, or if not in use has a branded out of order sign on it and has been logged via Mainteno?

  • Cardio kit is generally clean and presentable?

  • Elevate 5 treadmills at random and check floors are being hoovered?

  • Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported?

  • Music, Lighting, TVs and Air Con/Extraction all working (reported if not) and used to create the relevant atmosphere?

STANDARDS - Free-weights & Resistance (Including Ladies Gym if applicable)

  • Is the space generally tidy with kit in line and weights put away?

  • Has area been patrolled by a Manager or PT in a reasonable time frame and are they driving Gym Etiquette?

  • Kit is in good condition, or if not in use has a branded out of order sign on it and has been logged via Mainteno?

  • Kit is generally clean and presentable?

  • Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported?

STANDARDS - Studio's

  • Floors, Walls, Mirrors, Windows and Signage are clean, safe and well presented with any defects reported?

  • Sound System, Head Mic, Lighting, Air Con and extraction all working

  • Is all studio equipment is clean and in good working order or logged where applicable?

  • Are Steps dropped to minimum height and stacked appropriately?

STANDARDS - Function / Tone / Abs Area / Boxing

  • Is the Rig, Functional and Boxing equipment clean and in good working order or logged where applicable? <br>

  • Is all equipment tidy and stored away when not in use? <br>

  • Music, Lighting and Air Con/Extraction all working (reported if not) and used to create the relevant atmosphere? <br>

  • Has area been patrolled by a Manager or PT in a reasonable time frame and are they driving Gym Etiquette? <br>

  • Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported? <br>

STANDARDS - Men's Changing Area

  • Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

  • Are showers clean............Check for body fat/dirt on walls, floors and partitions?

  • Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

  • Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

  • Is all signage branded, up to date and in correct frames?

  • SAUNA - Is the Sauna clean and in good working order (lights work, heat works, door is functional, floor is safe, everywhere is clean).

  • SAUNA - Does the Sauna have a safe usage sign on the wall, temperature gage and egg timer inside?

  • SUNBED - Is the HSE Sunbed poster & Tanning Guide poster up in clip frames, with no non branded posters in room? (if applicable)

  • SUNBED - Is Sunbed Room clean and tidy, all tubes working and does the emergency stop button work? (if applicable)

STANDARDS - Ladies Changing Area

  • Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

  • Are showers clean............Check for body fat/dirt on walls, floors and partitions?

  • Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

  • Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

  • Is all signage branded, up to date and in correct frames?

  • SAUNA - Is the Sauna clean and in good working order (lights work, heat works, door is functional, floor is safe, everywhere is clean).

  • SAUNA - Does the Sauna have a safe usage sign on the wall, temperature gage and egg timer inside?

  • SUNBED - Is the HSE Sunbed poster & Tanning Guide poster up in clip frames, with no non branded posters in room? (if applicable)

  • SUNBED - Is Sunbed Room clean and tidy, all tubes working and does the emergency stop button work? (if applicable)

STANDARDS - Disabled Shower / Toilet

  • Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

  • Is the shower and seat clean............Check for body fat/dirt on walls, floors ?

  • Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

  • Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

STANDARDS - Boiler / Plant Room

  • All plant rooms are clean, tidy with no unauthorised stock/belongings stored in there that could cause a fire risk?

  • All plant rooms are locked and secure with no access to members?

  • Is all plant in working order, boilers at correct temperture, defects logged where applicable?

STANDARDS - Staff Room

  • Is the Staff Room clean and tidy?

  • Are all PT's belongings in lockers provided or stored neatly?

  • Is any food in fridge in date, fridge clean etc?

  • Are there up to date and relevant communications for PT's…………Emergency Contact numbers, Rota's, Staff/PT Contact Numbers

STANDARDS - Store Rooms (Vending, Cleaners & Any Other)

  • Vending store is only accessible to managers. Store is clean and tidy, stock is rotated and nothing out of date.

  • Cleaners Main Store is clean, tidy and well organised?

  • Any other stores are clean, tidy and well organised?

STANDARDS - PT Consultation Room

  • Is assessment room clean, tidy and in good order?

  • Are all notice boards filled with appropriate material and branded?

  • Is fitness testing kit in good working order and clean?

  • Is room clear of all PT belongings, no bags, equipment etc?

STANDARDS - Office

  • Is office tidy and clean? Does it give the impression it is an organised place of work?

  • Is up Emergency Maintenance Contacts Sheet up on display in the office?

  • Gym Emails (GYM@jdgyms.co.uk) being responded to within 24 hours. Complaints dealt with efficently and effectively?

  • Manager hand-over book being used well with dates, numbered points and plenty of shift updates to ensure strong communication?

  • Weekly Report is detailed & being sent on time?

  • Are all comms working as they should be? (PCs, Phone, CCTV, Wifi etc)?

  • Delivery Notes, Service Records, Manager Correspondence files all set up in the office and being used/well managed.

  • Voicemail is set up on landline. Phone greeting is polite & to JD Gyms standard. Phone not being answered by a PT.

  • Banking - Being completed weekly, sent on time and weekly variance is at an acceptable level (+/- £15). Wastage is minimal and logged on wastage sheet?

  • Banking - Is Redro being used for all orders & are goods being booked in?

SALES & MARKETING - Process

  • Are Walk In's greeted professionally and taken to the sign up PCs?

  • Is data being captured on the sign up PC's from Walk In's?

  • Did you witness a tour? If so did it meet JD Gyms standards (Take 5)?

  • Is Prospect follow up activity happening? Randomly check 5 Prospects to see if there has been a follow up call process

SALES & MARKETING - Internal

  • All 'gym made' posters presented tastefully on belly posters (IE Open Weekend, Class Launch), laminated on tables or in clip frames (not tacked to the wall)

  • Pop Ups all in good condition?

  • Pin Number / Referral cards readily available but tidy and being used?

  • Toilet door A4's are current (Referral, PT Drop In, Nutramino etc)

  • Website & Social Media is current/updated etc

SALES & MARKETING - Sales Board & Planner

  • Is the board and planner up to date with daily/monthly targets?

  • Does the board and planner have clear activity planned inc: H2H/D2D/B2B/Outreach/Wellness days (with details of times, location, leaflets etc)?

  • Is there evidence of a min 3 outreach events per month taking place?

  • If the gym is currently off stat, is there enough activity being done to get back on strat?

  • Can the GM/AGM show evidence of where D2D/H2H activity has taken place (i.e. Google Map, Map My Run, Photo's, A to Z etc)?

  • Is there evidence of Lead Generation activity taking place (check sales board/planner, check Prospect report on Membr)?

  • Are the leaflets organised for quantities to go out per day? (Leaflets in staff room if PT's need access for D2D/H2H when a manager is not in)

  • Was there an outreach event today (B2B, H2H, D2D, Wellness Day etc) and did the staff seem motivated to do it?

UTILITIES POLICY

  • All Air Con Cassettes are being used in line with policy and free-cooling utilised where possible?

  • All Lights and Electrical Appliances are being used in line with policy?

  • All Water Outlets are operational and are being used in line with policy?

PRODUCT

  • PT - Is there an 'on shift' PT & or Manager on the gym floor, in correct uniform, interacting with the members?

  • PT - How many PT’s does the gym have working 15 hours? (min 7)

  • PT - Did you witness a PT Drop In Session or 1 to 1 workout? If so, was the session professionally delivered?

  • PT - Is the PT Payment Tracker being updated & all PTs paid?

  • PT - Can the GM/AGM show notes/minutes from a recent PT meeting signed by PT's present on day?

  • PT - Is the P File Maxtix up to date (showing all PT/Freelance document expiries)?

  • Group Ex - If a class was witnessed today, did it have an atmosphere that was engaging, motivating and inclusive?

  • Group Ex - Do the the online / hard copy displayed in the gym / Membr timetables all match & are current?

  • Group Ex - Timetable spend managed effectively (check attendance tracker over previous 3 months that under-performing classes are being managed)

  • Group Ex - Check 3 classes at random on CCTV (where possible) - is class register accurate reflection of actual number of participants

PT P-FILE CHECK

  • PT P-File Check

  • PT
  • PT Name:

  • PT Agreement on file, dated & signed

  • PT Induction Booklet on file with all sections signed and dated

  • First Aid at Work certificate is on file & in date

  • Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form if Non UK)

  • Public Liability Insurance on file & in date (Minimum of £5 million)

  • PT Level 3 (Minimum for PTs) certificate on file

  • Fire Evacuation Procedure signed & on file

  • PT Health & Safety Booklet on file & signed

  • Does the PT Payment Tracker match payment dates on Membr / PT on correct package?

  • Uniform allocation sheet on file and signed by PT and Manager

  • CV is on file

  • PT Building Alarm Code sheet signed / dated

  • PT has AED DVD Training sheet on file & signed

  • P-Files documents are all in 1 plastic wallet, stored in 1 lever arch file

  • All records are kept in a locked cabinet and controlled by GM/AGM

  • PT Business Reviews are evidenced (4, 8, 12 week reviews then quarterly)

FREELANCE P-FILE CHECK

  • Freelance P-File Check

  • Freelancer
  • Freelancer Name:

  • Group Exercise Qualifications (Relevant to classes taught)

  • First Aid at Work certificate is on file & in date

  • CV is on file

  • Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form/Proof if Non UK)

  • Freelance Service Agreement is on file & signed by all parties

  • Public Liability Insurance on file & in date (Minimum of £5 million)

  • Freelance Starter Form Complete and scanned to Accounts

  • Freelance Front Cover Checklists are up to date

  • All records are kept in a locked cabinet and controlled by GM/AGM

MANAGER P-FILE CHECK

  • Manager P-File Check

  • Manager
  • Manager Name:

  • Manager Induction Booklet on file with all sections signed and dated

  • First Aid at Work certificate is on file & in date

  • Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form/Proof if Non UK)

  • Public Liability Insurance on file & in date (Minimum of £5 million)..............if Manager has PT Clients or takes classes off shift

  • Level 2 Gym Instructor (Minimum for Managers) or PT Level 3 certificate on file

  • Fire Evacuation Procedure signed & on file

  • Manager Health & Safety Booklet on file & signed

  • Health & Safety Handbook Acknowledgement Form and it's on file

  • Manager Building Alarm Code sheet signed / dated

  • Manager Front Cover Checklists are up to date

  • Uniform allocation sheet on file and all sections signed

  • CV is on file

  • Manager has AED DVD Training sheet on file & signed

  • Manager P File is in an individual ring binder

  • All records are kept in a locked cabinet and controlled by GM/AGM

  • Manager's Holidays are being logged in Holiday file

6 FILES / HEALTH & SAFETY

  • FILE 1 - Health & Safety Policy & Manager's Guide to Health & Safety stored in File 1 and both signed by GM

  • FILE 1 - Fire Alarm tested weekly with different call points tested & documented

  • FILE 1 - Fire Appliances / Extinguishers checked weekly & documented

  • FILE 1 - Fire Evacuation drill completed in the last 6 months and documented

  • FILE 1 - Ladder checks completed Monthly & documented

  • FILE 1 - Emergency Lighting checks completed Monthly & documented

  • FILE 1 - Fire Risk Assessment stored in section 9 and has action points signed off. Annual Review done and filed in section 9 (if the gym is over 12 months old)

  • FILE 1 - All Risk Assessments are up to date (amended if new equipment or procedures), signed off by GM. Risk Assessment Awareness Log signed by Manager's & PT's.

  • FILE 1 - All Contract Cleaning COSHH Risk Assessments up to date (amended if new chemicals/equipment/procedures). COSHH Risk Assessment Awareness Log signed by Manager's & PTs.

  • FILE 1 - PAT testing certificate is available and current (if gym is over 12 months old)

  • FILE 2 - Is the Water /Legionella Risk Assessment in date and are all Monthly Water / Legionella Checks being done & documented

  • FILE 3 - Daily Brand Standards checks being done with good detail when Manager's are on shift & signed. Filed most recent at the front (archive monthly in A4 envelope).

  • FILE 3 - Gym Equipment checks are being done & signed. Filed most recent at the front.

  • FILE 3 - Gym Cleaning checks are being done & signed. Filed most recent at the front.

  • FILE 3 - Room check sheets are being done & signed. Each week stapled together. Filed most recent week at the front (archive quarterly in A4 envelope).

  • FILE 3 - Monthly Health & Safety checks are being done & signed. Filed most recent at the front.

  • FILE 3 - Monthly Task Sheet (current) is on the office wall & being actioned. Previous months sheets in file with most recent week at the front.

  • FILE 3 - Contract Cleaning Checklist is being completed with most recent at the front

  • FILE 4 - Accident & Incident report forms are filed with legible detail. Most recent is filed at the front

  • FILE 4 - Accident reports are being logged on the Intranet with confirmation email included. Incident reports also if relating to theft or a serious near miss.

  • FILE 5 - Each week has a completed Safe Log sheet when banking has been done

  • FILE 5 - Sunbed Cash Up sheets are being completed

  • FILE 6 - All Contractors & Visitors are completing the Contractor / Visitor Health & Safety Log Sheet. Most recent filed at the front.

  • Fire Risk Assessment Safety Review (printed copy of) is stored in the safe, has the action plan been completed / signed / dated

  • Are there a minimum of 2 pagers, all in working order?

  • AED is in place with OK symbol. Battery & Pads in date & Aid pack available

  • All Fire Exit routes are clear and free from any obstructions

  • Accident Books & Incident Forms are available in the Staff Room. First Aid kits full & available in Staff Room & Office.

  • Health & Safety Law Poster is on the Staff Room wall

  • Lift is working and clean. All Managers and PTs have received lift training and certificates are in File 1/Section 9. Use of Platform Lifts Procedure signed off if relevant.

  • General Assistant staff have been trained with an Induction Booklet completed and signed off & their P-Files are fully completed.

  • All maintenance issues are logged on Mainteno & Op's whiteboard. Evidence of jobs being chased (check notes on Mainteno tickets).

  • Pin Abuse is being managed / White list is being used for genuine cases?

  • P-Files of any personnel (Managers, PTs, Contract Cleaners, Freelancers) that have left the business are archived on site

SUMMARY

  • Signed by Auditor:

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