Audit

STANDARDS - Brand Standards Set Up

Has the JD Gyms Brand Standards Walkround been completed today?

Is it accurate and true reflection of the gym standards?

Have actions been communicated to the team, listed on the Operations whiteboard etc?

Can the GM/AGM show the last 2 weeks of checks completed in folder?

Any cleaning issues highlighted that are not getting actioned over recent weeks?

STANDARDS - Car Park & External Areas

Is area free from litter, cigarette butts, chewing gum etc?

Are external bins in appropriate location, tidy, not over flowing etc?

Are external posters/advertising to brand standards, clean, current etc?

Is external lighting in full working order?

Are external windows and signage clean and in working order?

STANDARDS - Entrance & Foyer

Are front doors clean and in working order?

Is area clean, vacuumed, free of dust, litter etc?

All lights working?

When you press buzzer is it responded to in appropriate time?

Are Turnstile's clean & in good working order?

Sign Up PC's working/clean

Table's & Chairs clean/tidy/safe and clear of non-branded signage (IE, PT self-advertising)?

Are vending machines fully stocked and all good stocked in machine in line. Machines clean.

Is all signage branded and in correct place?

Are the entrance or main gym stairs clean with no defects (if applicable)?

STANDARDS - Cardio Gym Floor (Including Ladies Gym if applicable)

Is the space generally tidy with kit in line?

Cardio kit in good condition, or if not in use has a branded out of order sign on it and has been logged via Mainteno?

Cardio kit is generally clean and presentable?

Elevate 5 treadmills at random and check floors are being hoovered?

Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported?

Music, Lighting, TVs and Air Con/Extraction all working (reported if not) and used to create the relevant atmosphere?

STANDARDS - Free-weights & Resistance (Including Ladies Gym if applicable)

Is the space generally tidy with kit in line and weights put away?

Has area been patrolled by a Manager or PT in a reasonable time frame and are they driving Gym Etiquette?

Kit is in good condition, or if not in use has a branded out of order sign on it and has been logged via Mainteno?

Kit is generally clean and presentable?

Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported?

STANDARDS - Studio's

Floors, Walls, Mirrors, Windows and Signage are clean, safe and well presented with any defects reported?

Sound System, Head Mic, Lighting, Air Con and extraction all working

Is all studio equipment is clean and in good working order or logged where applicable?

Are Steps dropped to minimum height and stacked appropriately?

STANDARDS - Function / Tone / Abs Area / Boxing

Is the Rig, Functional and Boxing equipment clean and in good working order or logged where applicable?

Is all equipment tidy and stored away when not in use?

Music, Lighting and Air Con/Extraction all working (reported if not) and used to create the relevant atmosphere?

Has area been patrolled by a Manager or PT in a reasonable time frame and are they driving Gym Etiquette?

Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported?

STANDARDS - Men's Changing Area

Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

Are showers clean............Check for body fat/dirt on walls, floors and partitions?

Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

Is all signage branded, up to date and in correct frames?

SAUNA - Is the Sauna clean and in good working order (lights work, heat works, door is functional, floor is safe, everywhere is clean).

SAUNA - Does the Sauna have a safe usage sign on the wall, temperature gage and egg timer inside?

SUNBED - Is the HSE Sunbed poster & Tanning Guide poster up in clip frames, with no non branded posters in room? (if applicable)

SUNBED - Is Sunbed Room clean and tidy, all tubes working and does the emergency stop button work? (if applicable)

STANDARDS - Ladies Changing Area

Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

Are showers clean............Check for body fat/dirt on walls, floors and partitions?

Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

Is all signage branded, up to date and in correct frames?

SAUNA - Is the Sauna clean and in good working order (lights work, heat works, door is functional, floor is safe, everywhere is clean).

SAUNA - Does the Sauna have a safe usage sign on the wall, temperature gage and egg timer inside?

SUNBED - Is the HSE Sunbed poster & Tanning Guide poster up in clip frames, with no non branded posters in room? (if applicable)

SUNBED - Is Sunbed Room clean and tidy, all tubes working and does the emergency stop button work? (if applicable)

STANDARDS - Disabled Shower / Toilet

Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

Is the shower and seat clean............Check for body fat/dirt on walls, floors ?

Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

STANDARDS - Boiler / Plant Room

All plant rooms are clean, tidy with no unauthorised stock/belongings stored in there that could cause a fire risk?

All plant rooms are locked and secure with no access to members?

Is all plant in working order, boilers at correct temperture, defects logged where applicable?

STANDARDS - Staff Room

Is the Staff Room clean and tidy?

Are all PT's belongings in lockers provided or stored neatly?

Is any food in fridge in date, fridge clean etc?

Are there up to date and relevant communications for PT's…………Emergency Contact numbers, Rota's, Staff/PT Contact Numbers

STANDARDS - Store Rooms (Vending, Cleaners & Any Other)

Vending store is only accessible to managers. Store is clean and tidy, stock is rotated and nothing out of date.

Cleaners Main Store is clean, tidy and well organised?

Any other stores are clean, tidy and well organised?

STANDARDS - PT Consultation Room

Is assessment room clean, tidy and in good order?

Are all notice boards filled with appropriate material and branded?

Is fitness testing kit in good working order and clean?

Is room clear of all PT belongings, no bags, equipment etc?

STANDARDS - Office

Is office tidy and clean? Does it give the impression it is an organised place of work?

Is up Emergency Maintenance Contacts Sheet up on display in the office?

Gym Emails (GYM@jdgyms.co.uk) being responded to within 24 hours. Complaints dealt with efficently and effectively?

Manager hand-over book being used well with dates, numbered points and plenty of shift updates to ensure strong communication?

Weekly Report is detailed & being sent on time?

Are all comms working as they should be? (PCs, Phone, CCTV, Wifi etc)?

Delivery Notes, Service Records, Manager Correspondence files all set up in the office and being used/well managed.

Voicemail is set up on landline. Phone greeting is polite & to JD Gyms standard. Phone not being answered by a PT.

Banking - Being completed weekly, sent on time and weekly variance is at an acceptable level (+/- £15). Wastage is minimal and logged on wastage sheet?

Banking - Is Redro being used for all orders & are goods being booked in?

SALES & MARKETING - Process

Are Walk In's greeted professionally and taken to the sign up PCs?

Is data being captured on the sign up PC's from Walk In's?

Did you witness a tour? If so did it meet JD Gyms standards (Take 5)?

Is Prospect follow up activity happening? Randomly check 5 Prospects to see if there has been a follow up call process

SALES & MARKETING - Internal

All 'gym made' posters presented tastefully on belly posters (IE Open Weekend, Class Launch), laminated on tables or in clip frames (not tacked to the wall)

Pop Ups all in good condition?

Pin Number / Referral cards readily available but tidy and being used?

Toilet door A4's are current (Referral, PT Drop In, Nutramino etc)

Website & Social Media is current/updated etc

SALES & MARKETING - Sales Board & Planner

Is the board and planner up to date with daily/monthly targets?

Does the board and planner have clear activity planned inc: H2H/D2D/B2B/Outreach/Wellness days (with details of times, location, leaflets etc)?

Is there evidence of a min 3 outreach events per month taking place?

If the gym is currently off stat, is there enough activity being done to get back on strat?

Can the GM/AGM show evidence of where D2D/H2H activity has taken place (i.e. Google Map, Map My Run, Photo's, A to Z etc)?

Is there evidence of Lead Generation activity taking place (check sales board/planner, check Prospect report on Membr)?

Are the leaflets organised for quantities to go out per day? (Leaflets in staff room if PT's need access for D2D/H2H when a manager is not in)

Was there an outreach event today (B2B, H2H, D2D, Wellness Day etc) and did the staff seem motivated to do it?

UTILITIES POLICY

All Air Con Cassettes are being used in line with policy and free-cooling utilised where possible?

All Lights and Electrical Appliances are being used in line with policy?

All Water Outlets are operational and are being used in line with policy?

PRODUCT

PT - Is there an 'on shift' PT & or Manager on the gym floor, in correct uniform, interacting with the members?

PT - How many PT’s does the gym have working 15 hours? (min 7)

PT - Did you witness a PT Drop In Session or 1 to 1 workout? If so, was the session professionally delivered?

PT - Is the PT Payment Tracker being updated & all PTs paid?

PT - Can the GM/AGM show notes/minutes from a recent PT meeting signed by PT's present on day?

PT - Is the P File Maxtix up to date (showing all PT/Freelance document expiries)?

Group Ex - If a class was witnessed today, did it have an atmosphere that was engaging, motivating and inclusive?

Group Ex - Do the the online / hard copy displayed in the gym / Membr timetables all match & are current?

Group Ex - Timetable spend managed effectively (check attendance tracker over previous 3 months that under-performing classes are being managed)

Group Ex - Check 3 classes at random on CCTV (where possible) - is class register accurate reflection of actual number of participants

PT P-FILE CHECK

PT P-File Check

PT

PT Name:

PT Agreement on file, dated & signed

PT Induction Booklet on file with all sections signed and dated

First Aid at Work certificate is on file & in date

Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form if Non UK)

Public Liability Insurance on file & in date (Minimum of £5 million)

PT Level 3 (Minimum for PTs) certificate on file

Fire Evacuation Procedure signed & on file

PT Health & Safety Booklet on file & signed

Does the PT Payment Tracker match payment dates on Membr / PT on correct package?

Uniform allocation sheet on file and signed by PT and Manager

CV is on file

PT Building Alarm Code sheet signed / dated

PT has AED DVD Training sheet on file & signed

P-Files documents are all in 1 plastic wallet, stored in 1 lever arch file

All records are kept in a locked cabinet and controlled by GM/AGM

PT Business Reviews are evidenced (4, 8, 12 week reviews then quarterly)

FREELANCE P-FILE CHECK

Freelance P-File Check

Freelancer

Freelancer Name:

Group Exercise Qualifications (Relevant to classes taught)

First Aid at Work certificate is on file & in date

CV is on file

Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form/Proof if Non UK)

Freelance Service Agreement is on file & signed by all parties

Public Liability Insurance on file & in date (Minimum of £5 million)

Freelance Starter Form Complete and scanned to Accounts

Freelance Front Cover Checklists are up to date

All records are kept in a locked cabinet and controlled by GM/AGM

MANAGER P-FILE CHECK

Manager P-File Check

Manager

Manager Name:

Manager Induction Booklet on file with all sections signed and dated

First Aid at Work certificate is on file & in date

Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form/Proof if Non UK)

Public Liability Insurance on file & in date (Minimum of £5 million)..............if Manager has PT Clients or takes classes off shift

Level 2 Gym Instructor (Minimum for Managers) or PT Level 3 certificate on file

Fire Evacuation Procedure signed & on file

Manager Health & Safety Booklet on file & signed

Health & Safety Handbook Acknowledgement Form and it's on file

Manager Building Alarm Code sheet signed / dated

Manager Front Cover Checklists are up to date

Uniform allocation sheet on file and all sections signed

CV is on file

Manager has AED DVD Training sheet on file & signed

Manager P File is in an individual ring binder

All records are kept in a locked cabinet and controlled by GM/AGM

Manager's Holidays are being logged in Holiday file

6 FILES / HEALTH & SAFETY

FILE 1 - Health & Safety Policy & Manager's Guide to Health & Safety stored in File 1 and both signed by GM

FILE 1 - Fire Alarm tested weekly with different call points tested & documented

FILE 1 - Fire Appliances / Extinguishers checked weekly & documented

FILE 1 - Fire Evacuation drill completed in the last 6 months and documented

FILE 1 - Ladder checks completed Monthly & documented

FILE 1 - Emergency Lighting checks completed Monthly & documented

FILE 1 - Fire Risk Assessment stored in section 9 and has action points signed off. Annual Review done and filed in section 9 (if the gym is over 12 months old)

FILE 1 - All Risk Assessments are up to date (amended if new equipment or procedures), signed off by GM. Risk Assessment Awareness Log signed by Manager's & PT's.

FILE 1 - All Contract Cleaning COSHH Risk Assessments up to date (amended if new chemicals/equipment/procedures). COSHH Risk Assessment Awareness Log signed by Manager's & PTs.

FILE 1 - PAT testing certificate is available and current (if gym is over 12 months old)

FILE 2 - Is the Water /Legionella Risk Assessment in date and are all Monthly Water / Legionella Checks being done & documented

FILE 3 - Daily Brand Standards checks being done with good detail when Manager's are on shift & signed. Filed most recent at the front (archive monthly in A4 envelope).

FILE 3 - Gym Equipment checks are being done & signed. Filed most recent at the front.

FILE 3 - Gym Cleaning checks are being done & signed. Filed most recent at the front.

FILE 3 - Room check sheets are being done & signed. Each week stapled together. Filed most recent week at the front (archive quarterly in A4 envelope).

FILE 3 - Monthly Health & Safety checks are being done & signed. Filed most recent at the front.

FILE 3 - Monthly Task Sheet (current) is on the office wall & being actioned. Previous months sheets in file with most recent week at the front.

FILE 3 - Contract Cleaning Checklist is being completed with most recent at the front

FILE 4 - Accident & Incident report forms are filed with legible detail. Most recent is filed at the front

FILE 4 - Accident reports are being logged on the Intranet with confirmation email included. Incident reports also if relating to theft or a serious near miss.

FILE 5 - Each week has a completed Safe Log sheet when banking has been done

FILE 5 - Sunbed Cash Up sheets are being completed

FILE 6 - All Contractors & Visitors are completing the Contractor / Visitor Health & Safety Log Sheet. Most recent filed at the front.

Fire Risk Assessment Safety Review (printed copy of) is stored in the safe, has the action plan been completed / signed / dated

Are there a minimum of 2 pagers, all in working order?

AED is in place with OK symbol. Battery & Pads in date & Aid pack available

All Fire Exit routes are clear and free from any obstructions

Accident Books & Incident Forms are available in the Staff Room. First Aid kits full & available in Staff Room & Office.

Health & Safety Law Poster is on the Staff Room wall

Lift is working and clean. All Managers and PTs have received lift training and certificates are in File 1/Section 9. Use of Platform Lifts Procedure signed off if relevant.

General Assistant staff have been trained with an Induction Booklet completed and signed off & their P-Files are fully completed.

All maintenance issues are logged on Mainteno & Op's whiteboard. Evidence of jobs being chased (check notes on Mainteno tickets).

Pin Abuse is being managed / White list is being used for genuine cases?

P-Files of any personnel (Managers, PTs, Contract Cleaners, Freelancers) that have left the business are archived on site

SUMMARY
Signed by Auditor:
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.