JD Gyms Brand Standards Audit

• JD Gyms:

• Standards Audit Date

  Date

• Prepared by

STANDARDS - Brand Standards Set Up

• Has the JD Gyms Brand Standards Walkround been completed today?

  Yes

  No

  N/A

• Is it accurate and true reflection of the gym standards?

  Yes

  No

  N/A

• Have actions been communicated to the team, listed on the Operations whiteboard etc?

  Yes

  No

  N/A

• Can the GM/AGM show the last 2 weeks of checks completed in folder?

  Yes

  No

  N/A

• Any cleaning issues highlighted that are not getting actioned over recent weeks?

  Yes

  No

  N/A

STANDARDS - Car Park & External Areas

• Is area free from litter, cigarette butts, chewing gum etc?

  Yes

  No

  N/A

• Are external bins in appropriate location, tidy, not over flowing etc?

  Yes

  No

  N/A

• Are external posters/advertising to brand standards, clean, current etc?

  Yes

  No

  N/A

• Is external lighting in full working order?

  Yes

  No

  N/A

• Are external windows and signage clean and in working order?

  Yes

  No

  N/A

STANDARDS - Entrance & Foyer

• Are front doors clean and in working order?

  Yes

  No

  N/A

• Is area clean, vacuumed, free of dust, litter etc?

  Yes

  No

  N/A

• All lights working?

  Yes

  No

  N/A

• When you press buzzer is it responded to in appropriate time?

  Yes

  No

  N/A

• Are Turnstile's clean & in good working order?

  Yes

  No

  N/A

• Sign Up PC's working/clean

  Yes

  No

  N/A

• Table's & Chairs clean/tidy/safe and clear of non-branded signage (IE, PT self-advertising)?

  Yes

  No

  N/A

• Are vending machines fully stocked and all good stocked in machine in line. Machines clean.

  Yes

  No

  N/A

• Is all signage branded and in correct place?

  Yes

  No

  N/A

• Are the entrance or main gym stairs clean with no defects (if applicable)?

  Yes

  No

  N/A

STANDARDS - Cardio Gym Floor (Including Ladies Gym if applicable)

• Is the space generally tidy with kit in line?

  Yes

  No

  N/A

• Cardio kit in good condition, or if not in use has a branded out of order sign on it and has been logged via Mainteno?

  Yes

  No

  N/A

• Cardio kit is generally clean and presentable?

  Yes

  No

  N/A

• Elevate 5 treadmills at random and check floors are being hoovered?

  Yes

  No

  N/A

• Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported?

  Yes

  No

  N/A

• Music, Lighting, TVs and Air Con/Extraction all working (reported if not) and used to create the relevant atmosphere?

  Yes

  No

  N/A

STANDARDS - Free-weights & Resistance (Including Ladies Gym if applicable)

• Is the space generally tidy with kit in line and weights put away?

  Yes

  No

  N/A

• Has area been patrolled by a Manager or PT in a reasonable time frame and are they driving Gym Etiquette?

  Yes

  No

  N/A

• Kit is in good condition, or if not in use has a branded out of order sign on it and has been logged via Mainteno?

  Yes

  No

  N/A

• Kit is generally clean and presentable?

  Yes

  No

  N/A

• Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported?

  Yes

  No

  N/A

STANDARDS - Studio's

• Floors, Walls, Mirrors, Windows and Signage are clean, safe and well presented with any defects reported?

  Yes

  No

  N/A

• Sound System, Head Mic, Lighting, Air Con and extraction all working

  Yes

  No

  N/A

• Is all studio equipment is clean and in good working order or logged where applicable?

  Yes

  No

  N/A

• Are Steps dropped to minimum height and stacked appropriately?

  Yes

  No

  N/A

STANDARDS - Function / Tone / Abs Area / Boxing

• Is the Rig, Functional and Boxing equipment clean and in good working order or logged where applicable? <br>

  Yes

  No

  N/A

• Is all equipment tidy and stored away when not in use? <br>

  Yes

  No

  N/A

• Music, Lighting and Air Con/Extraction all working (reported if not) and used to create the relevant atmosphere? <br>

  Yes

  No

  N/A

• Has area been patrolled by a Manager or PT in a reasonable time frame and are they driving Gym Etiquette? <br>

  Yes

  No

  N/A

• Walls, Floors, Mirrors and Signage are clean, safe and well presented with any defects reported? <br>

  Yes

  No

  N/A

STANDARDS - Men's Changing Area

• Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

  Yes

  No

  N/A

• Are showers clean............Check for body fat/dirt on walls, floors and partitions?

  Yes

  No

  N/A

• Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

  Yes

  No

  N/A

• Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

  Yes

  No

  N/A

• Is all signage branded, up to date and in correct frames?

  Yes

  No

  N/A

• SAUNA - Is the Sauna clean and in good working order (lights work, heat works, door is functional, floor is safe, everywhere is clean).

  Yes

  No

  N/A

• SAUNA - Does the Sauna have a safe usage sign on the wall, temperature gage and egg timer inside?

  Yes

  No

  N/A

• SUNBED - Is the HSE Sunbed poster & Tanning Guide poster up in clip frames, with no non branded posters in room? (if applicable)

  Yes

  No

  N/A

• SUNBED - Is Sunbed Room clean and tidy, all tubes working and does the emergency stop button work? (if applicable)

  Yes

  No

  N/A

STANDARDS - Ladies Changing Area

• Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

  Yes

  No

  N/A

• Are showers clean............Check for body fat/dirt on walls, floors and partitions?

  Yes

  No

  N/A

• Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

  Yes

  No

  N/A

• Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

  Yes

  No

  N/A

• Is all signage branded, up to date and in correct frames?

  Yes

  No

  N/A

• SAUNA - Is the Sauna clean and in good working order (lights work, heat works, door is functional, floor is safe, everywhere is clean).

  Yes

  No

  N/A

• SAUNA - Does the Sauna have a safe usage sign on the wall, temperature gage and egg timer inside?

  Yes

  No

  N/A

• SUNBED - Is the HSE Sunbed poster & Tanning Guide poster up in clip frames, with no non branded posters in room? (if applicable)

  Yes

  No

  N/A

• SUNBED - Is Sunbed Room clean and tidy, all tubes working and does the emergency stop button work? (if applicable)

  Yes

  No

  N/A

STANDARDS - Disabled Shower / Toilet

• Is changing room check sheet completed and does check reflect state of changing room, consumable stock etc?

  Yes

  No

  N/A

• Is the shower and seat clean............Check for body fat/dirt on walls, floors ?

  Yes

  No

  N/A

• Is the floor clean, safe and mopped or buffed to standard including in corners, around toilets, behind doors etc?

  Yes

  No

  N/A

• Are all surfaces clean and dust free, inc. toilets, bins, tops of lockers, vanity etc?

  Yes

  No

  N/A

STANDARDS - Boiler / Plant Room

• All plant rooms are clean, tidy with no unauthorised stock/belongings stored in there that could cause a fire risk?

  Yes

  No

  N/A

• All plant rooms are locked and secure with no access to members?

  Yes

  No

  N/A

• Is all plant in working order, boilers at correct temperture, defects logged where applicable?

  Yes

  No

  N/A

STANDARDS - Staff Room

• Is the Staff Room clean and tidy?

  Yes

  No

  N/A

• Are all PT's belongings in lockers provided or stored neatly?

  Yes

  No

  N/A

• Is any food in fridge in date, fridge clean etc?

  Yes

  No

  N/A

• Are there up to date and relevant communications for PT's…………Emergency Contact numbers, Rota's, Staff/PT Contact Numbers

  Yes

  No

  N/A

STANDARDS - Store Rooms (Vending, Cleaners & Any Other)

• Vending store is only accessible to managers. Store is clean and tidy, stock is rotated and nothing out of date.

  Yes

  No

  N/A

• Cleaners Main Store is clean, tidy and well organised?

  Yes

  No

  N/A

• Any other stores are clean, tidy and well organised?

  Yes

  No

  N/A

STANDARDS - PT Consultation Room

• Is assessment room clean, tidy and in good order?

  Yes

  No

  N/A

• Are all notice boards filled with appropriate material and branded?

  Yes

  No

  N/A

• Is fitness testing kit in good working order and clean?

  Yes

  No

  N/A

• Is room clear of all PT belongings, no bags, equipment etc?

  Yes

  No

  N/A

STANDARDS - Office

• Is office tidy and clean? Does it give the impression it is an organised place of work?

  Yes

  No

  N/A

• Is up Emergency Maintenance Contacts Sheet up on display in the office?

  Yes

  No

  N/A

• Gym Emails (GYM@jdgyms.co.uk) being responded to within 24 hours. Complaints dealt with efficently and effectively?

  Yes

  No

  N/A

• Manager hand-over book being used well with dates, numbered points and plenty of shift updates to ensure strong communication?

  Yes

  No

  N/A

• Weekly Report is detailed & being sent on time?

  Yes

  No

  N/A

• Are all comms working as they should be? (PCs, Phone, CCTV, Wifi etc)?

  Yes

  No

  N/A

• Delivery Notes, Service Records, Manager Correspondence files all set up in the office and being used/well managed.

  Yes

  No

  N/A

• Voicemail is set up on landline. Phone greeting is polite & to JD Gyms standard. Phone not being answered by a PT.

  Yes

  No

  N/A

• Banking - Being completed weekly, sent on time and weekly variance is at an acceptable level (+/- £15). Wastage is minimal and logged on wastage sheet?

  Yes

  No

  N/A

• Banking - Is Redro being used for all orders & are goods being booked in?

  Yes

  No

  N/A

SALES & MARKETING - Process

• Are Walk In's greeted professionally and taken to the sign up PCs?

  Yes

  No

  N/A

• Is data being captured on the sign up PC's from Walk In's?

  Yes

  No

  N/A

• Did you witness a tour? If so did it meet JD Gyms standards (Take 5)?

  Yes

  No

  N/A

• Is Prospect follow up activity happening? Randomly check 5 Prospects to see if there has been a follow up call process

  Yes

  No

  N/A

SALES & MARKETING - Internal

• All 'gym made' posters presented tastefully on belly posters (IE Open Weekend, Class Launch), laminated on tables or in clip frames (not tacked to the wall)

  Yes

  No

  N/A

• Pop Ups all in good condition?

  Yes

  No

  N/A

• Pin Number / Referral cards readily available but tidy and being used?

  Yes

  No

  N/A

• Toilet door A4's are current (Referral, PT Drop In, Nutramino etc)

  Yes

  No

  N/A

• Website & Social Media is current/updated etc

  Yes

  No

  N/A

SALES & MARKETING - Sales Board & Planner

• Is the board and planner up to date with daily/monthly targets?

  Yes

  No

  N/A

• Does the board and planner have clear activity planned inc: H2H/D2D/B2B/Outreach/Wellness days (with details of times, location, leaflets etc)?

  Yes

  No

  N/A

• Is there evidence of a min 3 outreach events per month taking place?

  Yes

  No

  N/A

• If the gym is currently off stat, is there enough activity being done to get back on strat?

  Yes

  No

  N/A

• Can the GM/AGM show evidence of where D2D/H2H activity has taken place (i.e. Google Map, Map My Run, Photo's, A to Z etc)?

  Yes

  No

  N/A

• Is there evidence of Lead Generation activity taking place (check sales board/planner, check Prospect report on Membr)?

  Yes

  No

  N/A

• Are the leaflets organised for quantities to go out per day? (Leaflets in staff room if PT's need access for D2D/H2H when a manager is not in)

  Yes

  No

  N/A

• Was there an outreach event today (B2B, H2H, D2D, Wellness Day etc) and did the staff seem motivated to do it?

  Yes

  No

  N/A

UTILITIES POLICY

• All Air Con Cassettes are being used in line with policy and free-cooling utilised where possible?

  Yes

  No

  N/A

• All Lights and Electrical Appliances are being used in line with policy?

  Yes

  No

  N/A

• All Water Outlets are operational and are being used in line with policy?

  Yes

  No

  N/A

PRODUCT

• PT - Is there an 'on shift' PT & or Manager on the gym floor, in correct uniform, interacting with the members?

  Yes

  No

  N/A

• PT - How many PT’s does the gym have working 15 hours? (min 7)

  Yes

  No

  N/A

• PT - Did you witness a PT Drop In Session or 1 to 1 workout? If so, was the session professionally delivered?

  Yes

  No

  N/A

• PT - Is the PT Payment Tracker being updated & all PTs paid?

  Yes

  No

  N/A

• PT - Can the GM/AGM show notes/minutes from a recent PT meeting signed by PT's present on day?

  Yes

  No

  N/A

• PT - Is the P File Maxtix up to date (showing all PT/Freelance document expiries)?

  Yes

  No

  N/A

• Group Ex - If a class was witnessed today, did it have an atmosphere that was engaging, motivating and inclusive?

  Yes

  No

  N/A

• Group Ex - Do the the online / hard copy displayed in the gym / Membr timetables all match & are current?

  Yes

  No

  N/A

• Group Ex - Timetable spend managed effectively (check attendance tracker over previous 3 months that under-performing classes are being managed)

  Yes

  No

  N/A

• Group Ex - Check 3 classes at random on CCTV (where possible) - is class register accurate reflection of actual number of participants

  Yes

  No

  N/A

PT P-FILE CHECK

• PT P-File Check

PT

• PT Name:

• PT Agreement on file, dated & signed

  Yes

  No

  N/A

• PT Induction Booklet on file with all sections signed and dated

  Yes

  No

  N/A

• First Aid at Work certificate is on file & in date

  Yes

  No

  N/A

• Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form if Non UK)

  Yes

  No

  N/A

• Public Liability Insurance on file & in date (Minimum of £5 million)

  Yes

  No

  N/A

• PT Level 3 (Minimum for PTs) certificate on file

  Yes

  No

  N/A

• Fire Evacuation Procedure signed & on file

  Yes

  No

  N/A

• PT Health & Safety Booklet on file & signed

  Yes

  No

  N/A

• Does the PT Payment Tracker match payment dates on Membr / PT on correct package?

  Yes

  No

  N/A

• Uniform allocation sheet on file and signed by PT and Manager

  Yes

  No

  N/A

• CV is on file

  Yes

  No

  N/A

• PT Building Alarm Code sheet signed / dated

  Yes

  No

  N/A

• PT has AED DVD Training sheet on file & signed

  Yes

  No

  N/A

• P-Files documents are all in 1 plastic wallet, stored in 1 lever arch file

  Yes

  No

  N/A

• All records are kept in a locked cabinet and controlled by GM/AGM

  Yes

  No

  N/A

• PT Business Reviews are evidenced (4, 8, 12 week reviews then quarterly)

  Yes

  No

  N/A

FREELANCE P-FILE CHECK

• Freelance P-File Check

Freelancer

• Freelancer Name:

• Group Exercise Qualifications (Relevant to classes taught)

  Yes

  No

  N/A

• First Aid at Work certificate is on file & in date

  Yes

  No

  N/A

• CV is on file

  Yes

  No

  N/A

• Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form/Proof if Non UK)

  Yes

  No

  N/A

• Freelance Service Agreement is on file & signed by all parties

  Yes

  No

  N/A

• Public Liability Insurance on file & in date (Minimum of £5 million)

  Yes

  No

  N/A

• Freelance Starter Form Complete and scanned to Accounts

  Yes

  No

  N/A

• Freelance Front Cover Checklists are up to date

  Yes

  No

  N/A

• All records are kept in a locked cabinet and controlled by GM/AGM

  Yes

  No

  N/A

MANAGER P-FILE CHECK

• Manager P-File Check

Manager

• Manager Name:

• Manager Induction Booklet on file with all sections signed and dated

  Yes

  No

  N/A

• First Aid at Work certificate is on file & in date

  Yes

  No

  N/A

• Passport copy or Full Birth Certificate copy on file & in date (also Right to Work Form/Proof if Non UK)

  Yes

  No

  N/A

• Public Liability Insurance on file & in date (Minimum of £5 million)..............if Manager has PT Clients or takes classes off shift

  Yes

  No

  N/A

• Level 2 Gym Instructor (Minimum for Managers) or PT Level 3 certificate on file

  Yes

  No

  N/A

• Fire Evacuation Procedure signed & on file

  Yes

  No

  N/A

• Manager Health & Safety Booklet on file & signed

  Yes

  No

  N/A

• Health & Safety Handbook Acknowledgement Form and it's on file

  Yes

  No

  N/A

• Manager Building Alarm Code sheet signed / dated

  Yes

  No

  N/A

• Manager Front Cover Checklists are up to date

  Yes

  No

  N/A

• Uniform allocation sheet on file and all sections signed

  Yes

  No

  N/A

• CV is on file

  Yes

  No

  N/A

• Manager has AED DVD Training sheet on file & signed

  Yes

  No

  N/A

• Manager P File is in an individual ring binder

  Yes

  No

  N/A

• All records are kept in a locked cabinet and controlled by GM/AGM

  Yes

  No

  N/A

• Manager's Holidays are being logged in Holiday file

  Yes

  No

  N/A

6 FILES / HEALTH & SAFETY

• FILE 1 - Health & Safety Policy & Manager's Guide to Health & Safety stored in File 1 and both signed by GM

  Yes

  No

  N/A

• FILE 1 - Fire Alarm tested weekly with different call points tested & documented

  Yes

  No

  N/A

• FILE 1 - Fire Appliances / Extinguishers checked weekly & documented

  Yes

  No

  N/A

• FILE 1 - Fire Evacuation drill completed in the last 6 months and documented

  Yes

  No

  N/A

• FILE 1 - Ladder checks completed Monthly & documented

  Yes

  No

  N/A

• FILE 1 - Emergency Lighting checks completed Monthly & documented

  Yes

  No

  N/A

• FILE 1 - Fire Risk Assessment stored in section 9 and has action points signed off. Annual Review done and filed in section 9 (if the gym is over 12 months old)

  Yes

  No

  N/A

• FILE 1 - All Risk Assessments are up to date (amended if new equipment or procedures), signed off by GM. Risk Assessment Awareness Log signed by Manager's & PT's.

  Yes

  No

  N/A

• FILE 1 - All Contract Cleaning COSHH Risk Assessments up to date (amended if new chemicals/equipment/procedures). COSHH Risk Assessment Awareness Log signed by Manager's & PTs.

  Yes

  No

  N/A

• FILE 1 - PAT testing certificate is available and current (if gym is over 12 months old)

  Yes

  No

  N/A

• FILE 2 - Is the Water /Legionella Risk Assessment in date and are all Monthly Water / Legionella Checks being done & documented

  Yes

  No

  N/A

• FILE 3 - Daily Brand Standards checks being done with good detail when Manager's are on shift & signed. Filed most recent at the front (archive monthly in A4 envelope).

  Yes

  No

  N/A

• FILE 3 - Gym Equipment checks are being done & signed. Filed most recent at the front.

  Yes

  No

  N/A

• FILE 3 - Gym Cleaning checks are being done & signed. Filed most recent at the front.

  Yes

  No

  N/A

• FILE 3 - Room check sheets are being done & signed. Each week stapled together. Filed most recent week at the front (archive quarterly in A4 envelope).

  Yes

  No

  N/A

• FILE 3 - Monthly Health & Safety checks are being done & signed. Filed most recent at the front.

  Yes

  No

  N/A

• FILE 3 - Monthly Task Sheet (current) is on the office wall & being actioned. Previous months sheets in file with most recent week at the front.

  Yes

  No

  N/A

• FILE 3 - Contract Cleaning Checklist is being completed with most recent at the front

  Yes

  No

  N/A

• FILE 4 - Accident & Incident report forms are filed with legible detail. Most recent is filed at the front

  Yes

  No

  N/A

• FILE 4 - Accident reports are being logged on the Intranet with confirmation email included. Incident reports also if relating to theft or a serious near miss.

  Yes

  No

  N/A

• FILE 5 - Each week has a completed Safe Log sheet when banking has been done

  Yes

  No

  N/A

• FILE 5 - Sunbed Cash Up sheets are being completed

  Yes

  No

  N/A

• FILE 6 - All Contractors & Visitors are completing the Contractor / Visitor Health & Safety Log Sheet. Most recent filed at the front.

  Yes

  No

  N/A

• Fire Risk Assessment Safety Review (printed copy of) is stored in the safe, has the action plan been completed / signed / dated

  Yes

  No

  N/A

• Are there a minimum of 2 pagers, all in working order?

  Yes

  No

  N/A

• AED is in place with OK symbol. Battery & Pads in date & Aid pack available

  Yes

  No

  N/A

• All Fire Exit routes are clear and free from any obstructions

  Yes

  No

  N/A

• Accident Books & Incident Forms are available in the Staff Room. First Aid kits full & available in Staff Room & Office.

  Yes

  No

  N/A

• Health & Safety Law Poster is on the Staff Room wall

  Yes

  No

  N/A

• Lift is working and clean. All Managers and PTs have received lift training and certificates are in File 1/Section 9. Use of Platform Lifts Procedure signed off if relevant.

  Yes

  No

  N/A

• General Assistant staff have been trained with an Induction Booklet completed and signed off & their P-Files are fully completed.

  Yes

  No

  N/A

• All maintenance issues are logged on Mainteno & Op's whiteboard. Evidence of jobs being chased (check notes on Mainteno tickets).

  Yes

  No

  N/A

• Pin Abuse is being managed / White list is being used for genuine cases?

  Yes

  No

  N/A

• P-Files of any personnel (Managers, PTs, Contract Cleaners, Freelancers) that have left the business are archived on site

  Yes

  No

  N/A

SUMMARY

• Signed by Auditor:

  Sign