Ground Operations ASCA Audit Checklist - V9 - Dec 2016

Information

Audit Title
Document No.
Client / Site
Conducted on
Prepared by
Location
Personnel

Disclaimer

The auditor believe the information contained within this audit report to be correct at the time of printing. The auditors do not accept responsibility for any consequences arising from the use of the information herein. The report is based on matters which were observed or came to the attention of the auditor during the day of the audit and should not be relied upon as an exhaustive record of all possible risks or hazards that may exist or potential improvements that can be made.

Information on the latest workers compensation and OHS/WHS laws can be found at the relevant
State WorkCover/WorkSafe Authority or equivalent international regulatory body.

Jetstar Airways - Ground Operations

Confidentiality Statement

This audit activity is conducted by Jetstar Airways Ground Operations in accordance with the requirements stipulated in the Jetstar Airways Policy Manual (JAPM).

Actions resulting from audit assurance activity are treated as "Commercially in confidence" reports, summaries and corrective action management will be logged and tracked via StarSafe.

The content and elements contained here within updated to reflect Jetstar "Policy and Procedures" which change from time to time. Ownership and governance of this risk based assurance program is under taken by the "Head of Ground Operations" or their delegate.
Station
Date
Audited By
Flight
Aircraft Registration

A) Arrival

1) OM Ref# 3.1.7, 3.2.1, 3.8(1), 3.11, 3.11.1, 3.12.1 (CASA Form 106)
Are communications systems between ground crew/customer service and engineering in place & used effectively? Is a communications headset utilised for aircraft receipt communications and remains fitted at all times when the aircraft is occupied (operating crew/passengers)
Remarks
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2) OM Ref# 1.7, 1.7.11, 3.17.1, 8.9.3
Are sufficient resources allocated to the applicable flight/s, this includes ensuring that a leading hand, loader operator are allocated
Remarks
Add media
3) OM Ref# 3.1.2, 3.1.3, 3.1.9, 3.8 JEN Procedures
Has an FOD inspection been made of the bay/gate? Is all aircraft receipt equipment (chocks, ground communication headset, and warning cones) present and serviceable?
Remarks
Add media
4) OM Ref# 2.21.2, 2.218.1, 2.21.8.2, 3.2.3 (CASA Form 106)
Is bridge fully retracted? If driveable type - is it Serviceable? Parked within its “Home Position” and green parked/home indicator light illuminated?
Remarks
Add media
5) OM Ref# 3.1.3, 3.2.1 JEN Procedures
Is all GSE for the turnaround prepared and parked behind storage/staging line markings?
Remarks
Add media
6) OM Ref# 3.6, 3.6.1, 3.6.2.1, 3.6.3.1 (CASA Form 865) JEN Procedures
Was receipt of the aircraft in accordance with OM15 (hand signals, large nose wheel chocks, warning cones x 6, all clear signals to ramp and bridge operator)?
Remarks
Add media
7) OM Ref# 3.1.1, 3.2, 3.2.3.3 (CASA Form 106) JEN Procedures
Are “circle of safety” procedures adhered to by all ground staff? • Beacon extinguished • Slow walking pace with stops at aircraft extremities and a second stop at no less than 2m • No towing of stairs • Vehicles operating at a slow walking pace • Marshalling of equipment (when applicable)
Remarks
Add media
8) OM Ref# 3.2.4, 6.3 (CASA Form 106) JEN Procedures
If manual stairs are used are mandatory numbers of staff utilised and are the stairs manipulated and positioned correctly (min 25mm from fuselage). Stairs may contact the fuselage during the latter stages of loading (as fuel, cargo and pax are loaded) are the stairs sufficiently padded so as to prevent aircraft fuselage damage
Add media
Remarks
9) OM Ref# 3.7, 3.7.1, 3.8.1 JEN Procedures
Are door procedures performed in accordance with Jetstar procedures (3 sec wait after thumbs up from cabin crew, handle stowage, gust lock use)?
Remarks
Add media

B) UNLOADING

10) OM Ref# 3.2, 5.12.2 JEN Procedures
Has arrival load information (arrival JMI) been provided to the loader operator and is the leading hand/loadmaster present?
Remarks
Add media
11) OM Ref# 3.7.3, 3.8.1 JEN Procedures
Are cargo doors operated correctly (appropriate preparation dependent upon aircraft type) and are clearance checked performed whilst the doors are in transit, are door operating control access panels closed once the door door is opened?
Remarks
Add media
12) OM Ref# 3.8.1 JEN Procedures
Are wide body aircraft cargo doors opened from belt loaders or work stands? (use of the loader for cargo door opening is strictly prohibited)
Remarks
Add media
13) OM Ref# 3.1.1, .2.7 JEN Procedures
Are loaders positioned in accordance with “circle of safety” protocols? (cargo doors are open, warning cones are positioned, 2 stops are performed, 2nd at no less than 2m and that the loader is driven a slow walking pace)
Remarks
Add media
14) OM Ref# 3.17, OM5 A or D JEN Procedures
Is the unloading of containers/pallets performed in a safe manner, including the use of the CLS system, this includes safe manual handling techniques and use of clear hand signals?
Remarks
Add media
15) OM Ref# 7.11 JEN Procedures
Once holds are discharged are the security checks and inspection of compartment 5 (the compartment 5 bulk hold must be inspected on every arrival) conducted and recorded when required (first flights, unattended aircraft, and international operations)?
Remarks
Add media
16) OM Ref# 3.2.7, 7.11 JEN Procedures *APU-033/16*
If loading is not to commence immediately does the loader operator fully lower the forward deck to prevent the aircraft settling onto the loader if fuel is loaded whilst the aircraft is unattended? During extended turnaround/ground time are aircraft holds reclosed? (unattended aircraft)
Remarks
Add media

C) LOADING

17) OM Ref# 3.17.1, 3.17.1.1, 3.17.1.2 JEN Procedures
Is the leading hand/loadmaster present during all loading operations (if the leading hand leaves the loader vicinity loading must cease), has load information been distributed to the loading team in the way of LIR/ULA (check version # & effective dates for ULA validity, loader operator MUST have completed yellow copy prior to commencing loading activity)?
Remarks
Add media
18) OM Ref# 5.10.2, 5.10.2.2, 5.10.3.1 JEN Procedures
Are ULD’s inspected for serviceability prior to being selected for use and aircraft side prior to loading by the leading hand, are staff aware of procedures and applicable tagging when rendering a ULD as “unserviceable”?
Remarks
Add media
19) OM Ref# 4.3.5.1, 4.3.5.3, 6.1.1 JEN Procedures
Does the leading hand & loader operator carry out a 3-way check prior to loading each ULD/pallet (is this recorded on loader copy ULA A320/1 only)
Remarks
Add media
20) OM Ref# GHA Safe Work / SOP
If personnel ride the rear deck is this done in a safe manner (no other load, marked area to stand) and in accordance with the GHA’s SWP procedure?
Remarks
Add media
21) OM Ref# *APU-025/16* JEN Procedures
Where “NIL FIT” positions exist are they inspected by the leading hand/loadmaster prior to loading ULD’s into the adjacent position (does the loader operator conduct a physical test to ensure restraint has been achieved when loading next to “Nil Fit” positions)?
Remarks
Add media

D) GROUND SERVICING

22) OM Ref# 3.1.1, 3.2.7 JEN Procedures (CASA Form 106)
Do ground service vehicles comply with “circle of safety” protocols (catering, cleaning, engineering, ambulatory etc) are vehicle driven in a safe and professional manner, are the vehicles “fit for task”
Add media
Remarks
Add media
28) OM Ref# 6.3 QF Group Policy (SOP 3rd party)
Where utilised are high lift vehicles marshalled into and from the aircraft service position, service doors operated proficiently and are fall from height safe work procedures used to ensure no fall exposure results?
Remarks
Add media
29) OM Ref# 3.2.6 JEN Procedures
If compartment 5 is utilized does the belt loader have balustrades flitted to provide fall protection, do staff climb on the moving belt to gain compartment access, is the belt lowered whilst not in use?
Remarks
Add media
30) OM Ref# 3.1.7,3.1.8 (CASA Form 106) (CAO 20.9)
Is the refueller positioned so as to allow egress if an emergency was to occur, fuel vehicle must have a clear egress path in an emergency?
Remarks
Add media
31) OM Ref# 3..1.7, 3.1.8 (CASA Form 106) (CAO 20.9)
Does a member of the technical crew or the refueller remain in the vicinity of refuelling operation at all times to manage communications with the flight deck technical crew?
Remarks
Add media
32) OM Ref# 3.3, 3.3.1 - 3.3.6 3.4 JEN Procedures
In accordance with health regulation requirements are waste and water vehicles/carts segregated so as not to allow cross contamination,the same applies for the service staff. If one individual is used potable water must be serviced prior to waste,is waste and water servicing completed in accordance with OM15 (PPE included)?
Remarks
Add media

E) RAMP SAFETY

33) OM Ref# 6.4,6.4.1 JEN Procedures
Are airside staff appropriately equipped with PPE for the task (foot wear/hearing protection/ ASIC/High Visibility clothing/uniform) is all PPE utilised correctly?
Remarks
Add media
34) OM Ref# 6.0
Do staff work at an appropriate pace “Safety Before Schedule” and do not rush haphazardly between tasks, are the tasks allocated clearly to individual team members (do staff know the tasks they are expected to perform)?
Remarks
Add media
35) OM Ref# 6.1 (CASA Form 106) JEN Procedures
Are vehicles operated/driven in a professional and proficient manner (do staff refrain from horse play etc.) horseplay or skylarking is a considered a breach of Jetstar’s Cardinal rules and will not be tolerated?
Remarks
Add media
36) OM Ref# 3.2.1, 3.2.2, 3.2.7 JEN Procedures
When vehicles are parked are they secured correctly (transmission in park & hand brake applied)?
Remarks
Add media
37) OM Ref# 3.1.7, 3.1.8 (CASA Form106) (CAO 20.9)
Are there refuelling emergency stop facilities located within easy access from the relevant parking bay, are staff aware of their location and use?
Remarks
Add media
38) OM Ref# 3.1 (CASA Form 113/106)
Is the general condition of the gate/bay suitable for Jetstar operations (applicable aircraft type nose wheel stop line/NIGS system with emergency stop/ clearly marked GSE storage/ staging areas/sufficient lighting for night operations) FOD bins/spill kits?
Remarks
Add media
39) OM Ref# 6.7, 6.7.1 (CASA Form 106)
Are staff aware of local severe weather procedures in place for lightning storms/weather extremes. Staff must be aware of local procedures including communications and implementation of operational restrictions and/or shut downs?
Remarks
Add media
40) OM Ref# 3.1.7 (CASA Form 113) (CAO 20.9)
Are ground vehicles positioned so as not to infringe refuelling hazard points (3m from vent/fill and refuelling equipment)?
Remarks
Add media
41) OM Ref# 2.22 (CASA Form 106,CAR 221)
During airside passenger access is passenger control maintained ensuring the following: • Safety routes & staff attendance with pax? • Directions to board? • Protection from jet blast and clear of aircraft/vehicles? • Night/rain aspects?
Remarks
Add media

F) DEPARTURE

42) OM Ref# 4.3.1, 4.3.2.1, 5.12.1, 5.13.4, 5.14, 6.1.1 JEN Procedures
Was AAA reconciliation completed, did the leading hand/loadmaster have a clear understanding of the process and the mandatory documentation utilised (including all declarations) • Manual hold baggage reconciliation declaration • Rush bag manifest declaration • Crew baggage manifest declaration • Other bag manifest declaration AAA is completed on the ULA for A320/1 aircraft
Remarks
Add media
43) OM Ref# 4.3.5, 4.3.5.1, 4.3.5.2 *APU-025/16* JEN Procedures
Was the flight documentation complete/accurate and delivered to the flight deck in accordance with the PTS, has JMI been uploaded with departure load information? • ULA or LIR (signed final copy, only signed after the completion of loading activity) • Fuel docket • NOTOC • Special load notification • Cargo Manifest (DWS / i-Cargo) • Zone report • Flight manifest • Security declaration • Declarations as applicable • Mobility device acceptance form • Certificate of clearance (outbound international only) • Gen Dec (international only)
Remarks
Add media
44) OM Ref# 3.15 OM16
Was cargo delivered to the nominated drop off point in accordance with the PTS, has the cargo documentation been supplied prior to cargo PTS cut-off?
Remarks
Add media
45) OM Ref# 3.15 OM16
Was reconciliation of cargo documentation completed against the presented cargo prior to loading, if reconciliation doesn’t match does the leading hand reject the cargo and request replacement documentation or representation with amended/corrected details?
Remarks
Add media
46) OM Ref# 3.2.3.2, 3.8.1, 3.9, 3.12.1.2 JEN Procedures
Is the towbar inspection certification current/was the bar inspected including shear pins (and spare) prior to selection for use (including appropriate for aircraft type)?
Remarks
Add media
47) OM Ref# 3.8.1
Did the dispatcher complete a diligent “duty of care” walk around prior to dispatch, importantly the door and surround of L1 once stairs or aerobridge is removed/retracted is the last area to be inspected?
Remarks
Add media
48) OM Ref# 3.9, 3.11, 3.12.1, 3.12.1.2 JEN Procedures
Were the towbar connection and the pushback/dispatch operation conducted in accordance with OM15 requirements (process/communication and sequence of events)? **Knowledge assessment of dispatcher communications dialogue is consistent with method of dispatch utilised** • NWS bypass pin inserted prior to connecting the towbar • Towbar wheels retracted • Dispatcher either seated in pushback vehicle or positioned outside the pushback tug & towbar hazard zone • Once at the disconnect point the aircrafts brakes are parked • The towbar is removed firstly from the tug • The tug is then marshalled back • The towbar is then removed from the aircraft • The towbar is reconnected to the tug (ensuring the headset cable is clear) and clearance is given for the tug to vacate the area
Remarks
Add media
49) OM Ref# 2.21.8 (CAO 20.9.5.1.1)
Was the aerobridge operator standing by in the event of a “return to gate” (must remain in situ until aircraft moves under its own power)?
Remarks
Add media

G) EQUIPMENTS

50) OM Ref# 3.2.3.1 JEN Procedures
Are staff aware of the procedures for rendering the vehicle/equipment as unserviceable and prevent further use whilst in this state. Are daily inspections completed to verify serviceability, this includes lock out and tag out and communication to local management and repairer?
Remarks
Add media
51) OM Ref# 3.13, 3.13.1
Are staff approved/licensed for specific equipment. If so how is this displayed/communicated, are vehicles displaying AUA, are applicable vehicles fitted with fire extinguishers (motorised GSE attached or positioned at the aircraft, pushback tugs, loaders, driver mobile stairs, GPU’s etc)?
Remarks
Add media
52) OM Ref# 3.2.4.1, 6.7, 6.7.1 JEN Procedures (ULD Handling)
Where possible are spare ULD’s stored either on dollies or in purpose built racking, where ULD’s are stored on the ground consideration for high winds should be given (positioned beside a building, stacked closely together, curtains closed and secured)
Remarks
Add media

Findings

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Ground Operations ASCA Audit Checklist - V9 - Dec 2016

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Disclaimer

Confidentiality Statement

A) Arrival

B) UNLOADING

C) LOADING

D) GROUND SERVICING

E) RAMP SAFETY

F) DEPARTURE

G) EQUIPMENTS

Findings

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Ground Operations ASCA Audit Checklist - V9 - Dec 2016

Free Ground Operations ASCA Audit Checklist - V9 - Dec 2016 Checklist

Go digital today!

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Disclaimer

Confidentiality Statement

A) Arrival

B) UNLOADING

C) LOADING

D) GROUND SERVICING

E) RAMP SAFETY

F) DEPARTURE

G) EQUIPMENTS

Findings

Related checklists