Jetstar ASPA Audit Checklist - V3(draft version)

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Disclaimer

• The auditor believe the information contained within this audit report to be correct at the time of printing. The auditors do not accept responsibility for any consequences arising from the use of the information herein. The report is based on matters which were observed or came to the attention of the auditor during the day of the audit and should not be relied upon as an exhaustive record of all possible risks or hazards that may exist or potential improvements that can be made.
  
  Information on the latest workers compensation and OHS/WHS laws can be found at the relevant
  State WorkCover/WorkSafe Authority or equivalent international regulatory body.
  
  Jetstar Airways - Ground Operations

Confidentiality Statement

• This audit activity is conducted by Jetstar Airways Ground Operations in accordance with the requirements stipulated in the Jetstar Airways Policy Manual (JAPM).
  
  Actions resulting from audit assurance activity are treated as "Commercially in confidence" reports, summaries and corrective action management will be logged and tracked via StarSafe.
  
  The content and elements contained here within updated to reflect Jetstar "Policy and Procedures" which change from time to time. Ownership and governance of this risk based assurance program is under taken by the "Head of Ground Operations" or their delegate.

A) Arrival

• 1. Are communication system between ground crew/customer service and engineering in place and used effectively

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 2. Has an FOD inspection been made of the bay/gate? Is all aircraft receipt equipment ( chocks, ground communication headset, and warning cones ) present and serviceable?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 3. Is bridge fully retracted? If drive-able -is it parked within its "Home Position" and green parked/home home indicator light illuminated?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 4. Is all GSE parked behind storage/staging line a markings?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 5. Was receipt of the aircraft in accordance with OM15 (hand signals,chocks,warning cones,all clear signals to ramp and bridge operators etc)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 6. Are "circles of safety" procedures adhered to by all ground staff?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 7. If manual stairs are used are mandatory numbers of staff utilized are the are the stairs manipulated and positioned correctly (min 25mm from fuselage) are the stairs sufficiently padded as so as to prevent aircraft fuselage damage?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 8. Are door procedures performed in accordance with Jetstar procedures (3 sec wait etc,handle stowage,gust lock use)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

B) UNLOADING

• 9. Is the leading hand/loadmasters present?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 10. Are cargo doors operated correctly (appropriate preparation dependent upon aircraft type) and are clearance checked performed whilst the doors are in transit, are door operating control access panels closed once the door door is opened?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 11. If cargo doors A330 are opened from loaders are hand rails and decks configured correctly?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 12. Are loaders positioned in accordance with "Circle of safety" protocols?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 13. Is the unloading of containers/pallets performed in a safe manner, including the use of CLS system?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 14. Once holds are discharged are the security checks and inspection of compartment 5 conducted and recorded when required (first flight,unattended aircraft,and international operations)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 15. If loading is not to commence immediately does the operator fully lower the forward deck,if extended turnaround/ground time are aircraft holds recoded? (unattended aircraft)

  Yes

  No

  N/A

• Comments

• Add media

  Media

C) LOADING

• 16. Is the leading hand/loadmasters present during all loading operations, has load information been distributed to the loading team in the way of LIR/ULA (check version #& effective dates for ULA validity)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 17. Are ULD's inspected for serviceability prior to loading?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 18. Does the leading hand & loader operator carry out a 3 way check prior to loading each ULD/pallets (is this recorded on loader copy ULA A320/1 only) are ULD inspected for serviceability prior to loading?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 19. If personnel ride the rear deck is this done in a safe manner(no other load,marked area to stand etc)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 20. Where "NIL FIT" positions exists are they inspected by the leading hand/loadmaster?

  Yes

  No

  N/A

• Comments

• Add media

  Media

D) GROUND SERVICING

• 21. Do ground service vehicle comply with "Circle of safety" protocol (catering, cleaning,engineering etc) are vehicle driven Ina safe and professional manner, are vehicle in a safe working order?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 22. Where utilized are high lift vehicles marshalled into and from the aircraft service position,service door operated proficiently and are fall from heights safety provision in place?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 23. If compartment 5 is utilized does the belt loader have balustrades flitted to provide fall protection, do staff climb on the moving belt to gain compartment access, is the belt lowered whilst not in use?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 24. Is the refueller positioned so as to allow egress if an an emergency an emergency was to occur?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 25. Does a member of technical crew or the refueller remain in the vicinity of refueling operation at all times to manage communication with flight deck technical crew

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 26. In accordance with health regulation requirements are waste and water vehicles/carts segregated so as not to allow cross contamination,the same applies for the service staff. If one individual is used potable water must be serviced prior to waste,is waste and water servicing completed in accordance with OM15 (PPE included)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

E) RAMP SAFETY

• 27. Are airside staff appropriately attired for the task (foot wear/hearing protection/ASIC/High visibility clothing/uniform)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 28. Do staff work at appropriate pace and do not rush haphazardly between the task?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 29. Are vehicles operated/driven in professional and proficient manner (do staff refrain from horse play etc)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 30. When vehicles are parked are they secured correctly(transmission in park and & hand brake applied)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 31. Are there refueling emergency stop facilities located within easy access from the relevant parking bay, are staff aware of there location and use?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 32. Is the general condition of the gate/bay suitable for Jetstar operations .(applicable aircraft type nose wheel stop line/NIGS system with emergency stop/clearly marked GSE storage/staging areas/sufficient lighting for night operations) FOD bins/spill kits?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 33. Are staff aware of local severe weather procedure in place for lightning storm/weather extremes?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 34. Are ground vehicles positioned so as not to infringe refuelling hazard points (3m from vent/fill and refuelling equipment)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

F) DEPARTURE

• 35. Was AAA reconciliation completed, did the leading hand/loadmaster have a clear understanding of the process and the mandatory documentation utilised (including all declarations)

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 36. Was the flight documentation complete/accurate and delivered to the flight deck in accordance with the PTS

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 37. Is the towbar inspection certification current/was the bar inspected including shear pins(and spare) prior to selection for use(including appropriate for aircraft type)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 38. Did the dispatcher complete a diligent "duty of care" walk around prior to dispatch,importantly the door and surround of L1 once stairs or stairs or aerobridge is removed/retracted is the last area to be inspected?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 39. Was the towbar connected and the pushback operation conducted in accordance with OM15 requirements (process and sequence of events)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 40. Was the aerobridge operator standing by in the event of a "return to gate" (must remain in situ until aircraft moves under its own power)?

  Yes

  No

  N/A

• Comments

• Add media

  Media

G) EQUIPMENTS

• 41. If a problem exists with a piece of GSE are staff aware of the procedures for rendering the vehicle/equipments as unserviceable and prevent further use whilst in this state, are daily inspection completed to verify serviceability?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 42. Are staff approved/licensed for specific equipment if so how is this displayed/communicated, are vehicles displaying AUA?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• 43. Are ULD's stored either on dollies of in purpose built racking?

  Yes

  No

  N/A

• Comments

• Add media

  Media

• Signature

  Sign

Key Messages (consider as the executive summary)

• Audit objective and scope

• Context/background

• Audit conclusion

• Key message 1 (or Key Finding)

• Key message 1 (or Key Finding)

Overview (Context of the audit)

• Option 1 Have previous audits been conducted?

• Option 2 Commentary on all areas of focus / objectives of the audit. Highlight what’s working and summarise any findings under the particular objective. Link to specific findings in the body of the report (Audit Findings, Recommendations and Agreed Management Actions).

Audit Findings, Recommendations and Agreed Management Actions

• Date Issued

  Date

• Name of Audit – Audit Report

• Department

• Findings

• Recommendations

• Agreed Management Actions

• Manager Responsible ( Name & Designation )

• Due Date

  Date

Audit Observations

• The following observations were identified during the course of the Audit. These observations are not findings as systemic issues have not been identified. Suggested recommendations have been noted for Management consideration:

• Observations

• Recommendations (optional)

• Observations

• Recommendations (optional)

• Observations

• Recommendations (optional)

Appendices

• Appendix 1 – Copy of Terms of Reference

• Due Date

  Date

• Name of Audit – Audit Report

• Department

• Appendix 2 – Corrective Action Forms

• Due Date

  Date

• Name of Audit – Audit Report

• Department

• Appendix 3 – Additional Evidence

• Due Date

  Date

• photos or other documents and samples

  Media