Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Disclaimer
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The auditor believe the information contained within this audit report to be correct at the time of printing. The auditors do not accept responsibility for any consequences arising from the use of the information herein. The report is based on matters which were observed or came to the attention of the auditor during the day of the audit and should not be relied upon as an exhaustive record of all possible risks or hazards that may exist or potential improvements that can be made.
Information on the latest workers compensation and OHS/WHS laws can be found at the relevant
State WorkCover/WorkSafe Authority or equivalent international regulatory body.
Jetstar Airways - Ground Operations
Confidentiality Statement
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This audit activity is conducted by Jetstar Airways Ground Operations in accordance with the requirements stipulated in the Jetstar Airways Policy Manual (JAPM).
Actions resulting from audit assurance activity are treated as "Commercially in confidence" reports, summaries and corrective action management will be logged and tracked via StarSafe.
The content and elements contained here within updated to reflect Jetstar "Policy and Procedures" which change from time to time. Ownership and governance of this risk based assurance program is under taken by the "Head of Ground Operations" or their delegate.
Sections
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1. ORM-HS – System & Station Audit
2. HDL – Aircraft Handling & Servicing
3. CGM – Cargo & Mail Handling
SECTION 1 – ORGANIZATION AND MANAGEMENT (ORM-HS)
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Applicability
Section 1 addresses the organization and management of a ground services provider (hereinafter the “Provider”), and provides specifications for the systems, policies, programs, procedures and manuals necessary to ensure control of ground operations at all stations.
This section (ORM-HS) is utilized when a headquarters and station are audited together as a combined entity.
Sub-section 7 Ground Support Equipment (GSE) Management shall be assessed when provider utilize GSE at any station.
Sub-section 8 Unit Load Device (ULD) Management shall be assessed when the provider handles ULDs at any station.
The Auditor will determine individual provisions not applicable to a specific Provider.
1 Management and Control
1.1 Organization and Accountability
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ORM-HS 1.1.1 The Provider shall have a management system that ensures:
i) Policies, systems, programs, processes, procedures and/or plans of the Provider are administered and/or implemented throughout the organization;
ii) Ground operations are supervised and controlled;
iii) Operations are conducted in accordance with applicable regulations and requirements of the customer airline(s). (GM) -
ORM-HS 1.1.2 The Provider shall ensure the management system:
i) Defines lines of accountability for operational safety and security throughout the organization, including direct accountability on the part of senior management;
ii) Assigns responsibilities for ensuring ground operations are provided with the necessary resources and conducted in accordance with standards of the Provider, applicable regulations and requirements of the customer airline(s). (GM) -
ORM-HS 1.1.3 The Provider shall designate an individual with the authority and the responsibility for:
i) Implementation of a station management system;
Ensuring safety and security in station operations. (GM) -
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1.2 Management and Commitment
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ORM-HS 1.2.1 The Provider shall have a policy and procedures that commits the organization to
i) A culture with safety and security as fundamental operational priorities.
ii) Continuous improvement of the management system, as well as the levels of operational safety and security (GM)
iii) Operational risk assessment;
iv) Equipment design and maintenance;
v) Clearly defined company OH&S objectives and plans (including rehabilitation of injured employees)
vi) Training and competence of personnel, including OHS trainers
vii) Ensuring compliance with safe working practices
viii) Continual improvement of processes and procedures.
ix) Managing compliance with applicable OHS legislation and regulations
x) Consultation with key local committees and working groups -
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1.4 Communication
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ORM-HS 1.4.1 The Provider shall have a communication system that:
i) Enables and ensures an exchange of information that is relevant to the conduct of ground operations;
ii) Ensures changes that affect operational responsibilities or performance are communicated as soon as feasible to applicable management and front line personnel. (GM)
Provider shall have satisfactory communication system provided between Load Control and Check in, Loading team, Crew & Fuel supplier (could be a central Port contact). -
ORM-S 1.4.2 The Provider shall have processes to ensure changes that affect operational responsibilities or performance are communicated as soon as feasible to applicable station management and front line personnel
i) Operational communications (APU, Safety Alerts)
OHS communication and information provided by applicable committees -
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1.5 Management Review
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ORM-S 1.5.1 The Provider shall have a process to review the station management system at intervals not exceeding one year to ensure its continuing suitability, adequacy and effectiveness in the management and control of ground operations. A review shall include assessing opportunities for improvement and the need for changes to the system, including, but not limited to, organizational structure, reporting lines, authorities, responsibilities, policies, processes, procedures and the allocation of resources. (GM)
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1.6 Provision of resources
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ORM-HS 1.6.2 The Provider shall have a policy that ensures:
i) Positions within the organization that affect operational safety and security are filled by personnel that possess the knowledge, skills, training, and experience appropriate for the position; and
ii) Personnel who perform operationally critical functions are required to maintain competence on the basis of continued education and training. (GM) -
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ORM-HS 1.6.5 The Provider shall have a policy that addresses the use of psychoactive substances by operational personnel, and ensures:
i) The exercise of duties while under the influence of psychoactive substances is prohibited;
ii) Consequences for such behavior are defined. (GM)
iii) DAMP program (utilizing JQ or approved GHA program) -
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1.7 Risk Management
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ORM-HS 1.7.1 The Provider shall have a risk management program that specifies processes that are implemented within the management system and in locations where ground operations are conducted to ensure:
i) Hazards with the potential to affect operational safety or security are identified through an operational risk assessment; (new GSE, procedures and/or processes)
ii) Threats with the potential to affect security are identified;
iii) Hazards are analyzed to determine risks;
iv) Risks are assessed to determine the need for control;
v) Risk control actions are developed and implemented in operations, and are subsequently monitored and measured to ensure validation of their effectiveness and to ensure risks are controlled. (GM) -
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2 Documentation and Records
2.1 Documentation System
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ORM-HS 2.1.1 The Provider shall have a system for the management and control of the internal and external documentation and/or data used directly in the conduct or support of operations.. (GM)
ORM-HS 2.1.2 If the Provider utilizes an electronic system for the management and control of any documentation and/or data used directly in the conduct of operations, and/or for the management and control of records, the Provider shall ensure the system provides for a scheduled generation of backup files for such documentation and/or data. (GM) -
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2.2 Operational Manuals
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ORM-HS 2.2.1 The Provider shall have a Policies and Procedures Manual (PPM) that contains the operational policies, procedures, instructions and other guidance or information necessary for ground handling personnel to perform their duties and be in compliance with applicable regulations, laws, rules, requirements and standards, and such a manual shall be accessible to all operational personnel in a usable format at all stations. (GM)
ORM-HS 2.2.3 The Provider shall have processes to ensure the required operational documentation is accessible in a usable format in all station locations where operations are conducted. Such required documentation shall include:
i) JQ Operational Manual Suite
ii) The IATA Dangerous Goods Regulations (DGR) and Addenda, if applicable, or equivalent documentation;
iii) The emergency response plan (ERP);
iv) GHA own PPM (2.2.2)
v) Ensure same for any outsource providers (2.2.4)
vi) Airport authority manuals (Operations, Emergency, Terminal Fire, Environment etc). -
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2.3 Records System
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ORM-HS 2.3.1 The Provider shall have a system for the management and control of operational records to ensure the content and retention of such records is in accordance with applicable regulations and requirements of the customer airline(s), and to ensure operational records are subjected to standardized processes for:
i) Identification;
ii) Legibility;
iii) Maintenance;
iv) Retrieval;
v) Protection and security;
vi) Disposal, deletion (electronic records) and archiving. (GM)
vii) Archiving of flight files in accordance with domestic and internal retention periods -
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3 Safety and Quality Management
3.3 Safety Program
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ORM-HS 3.3.1 The Provider shall have a safety program for the purpose of preventing accidents and incidents, which includes processes for:
i) Personnel to report operational hazards, deficiencies and areas of concern;
ii) The investigation of accidents and incidents;
iii) The reporting of accidents and incidents;
iv) The investigation of irregularities or other non-routine operational occurrences that may be precursors of accidents or incidents;
v) The identification and analysis of operational hazards and potentially hazardous conditions;
vi) The production of analytical information, which may include recommendations, for use by operations managers in the prevention of operational accidents and incidents;
vii) Ensuring significant issues arising from the station safety program are subject to regular review by senior management;
viii) The dissemination of safety information to appropriate management and operational personnel;
ix) Compliance with applicable regulations and requirements of the customer airline(s). Including the provision of a monthly compliance summary report for the applicable port/location (GM) -
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3.4 Quality Assurance Program
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ORM-HS 3.4.1 The Provider shall have a quality assurance program, including a detailed audit planning process and sufficient resources that provides for the auditing and evaluation of the management system and ground operations at all stations to ensure the Provider is:
i) Complying with applicable regulations and requirements of the customer airline(s);
ii) Satisfying stated operational needs;
iii) Delivering the desired levels of operational safety and security;
iv) Identifying undesirable conditions and areas requiring improvement;
v) Identifying hazards to operations;
vi) Controlling operational risks. (GM) -
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ORM-HS 3.4.3 The Provider shall have a process for addressing findings that result from audits conducted under the quality assurance program as specified in which ensures:
i) A determination of root cause(s);
ii) Development of corrective action as appropriate to address findings;
iii) Implementation of corrective action in appropriate operational area(s);
iv) Monitoring and evaluation of corrective action to determine effectiveness;
v) Significant issues arising from the quality assurance program are subject to regular review by management.
ORM-HS 3.4.12 The Provider shall ensure the quality assurance program utilizes auditors that:
i) Have been trained and qualified;
ii) Are impartial and functionally independent from operational areas to be audited. (GM) -
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5 Training and Qualification
5.1 Leading Hand Training Program
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ORM-HS 5.1.1 The Provider shall have a program that ensures all personnel with duties and/or responsibilities in operational loading supervisor functions complete initial and recurrent training in:
i) General training prior to being assigned to perform operational duties;
ii) Operational subject areas as applicable to assigned loading supervision function(s) as specified for each aircraft type
iii) Dangerous goods awareness appropriate to assigned operational functions including a recurrent training within 24-month period since the previous DG training;
iv) Security training program in order to be familiar and know how to comply with all relevant security requirements and be able to prevent acts of unlawful interference;
v) Airside safety training for all staff with duties that require access to airside areas as specified in
vi) Airside driver training for all staff with duties that require the operation of vehicles and/or equipment in airside areas including operating license in accordance with requirements of relevant authority as specified in;
Initial and recurrent training shall include evaluation or testing by written, oral or practical means. Recurrent training shall be completed on a specified frequency to ensure all personnel remain qualified to perform operational duties, according to the applicable regulations, but not less than once during every 36-month period. (GM) -
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5.2 Passenger Handling Training Program
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ORM-HS 5.2.1 If the Provider delivers passenger handling services at any station, the Provider shall have a program that ensures all personnel with duties and/or responsibilities in operational passenger handling functions complete initial and recurrent training in passenger handling operations, which addresses:
i) General training prior to being assigned to perform operational duties;
ii) Operational subject areas as applicable to assigned passenger handling function(s) as specified
iii) Dangerous goods appropriate to assigned operational functions or duties as specified in including a recurrent training within 24-month period since the previous DG training;
iv) Security training program in order to be familiar and know how to comply with all relevant security requirements and be able to prevent acts of unlawful interference;
v) Airside safety training for all staff with duties that require access to airside areas as specified
vi) Corporate training requirements as outlined in LMS of JQ/QF group requirements
vii) GSE operations program for staff with duties that require the operation of GSE as applicable to their assigned operational functions;
viii) Aircraft access door training program in accordance with requirements of the customer airline(s) for personnel with duties that include the operation of aircraft access doors applicable to each type of access door operated at the station;
ix) Passenger boarding bridge training for personnel with duties that include the operation of passenger boarding bridge as specified in
Initial and recurrent training shall include evaluation or testing by written, oral or practical means. Recurrent training shall be completed on a specified frequency to ensure all personnel remain qualified to perform operational duties, according to the applicable regulations, but not less than once during every 36-month period. (GM) -
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5.3 Baggage Handling Training Program
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ORM-HS 5.3.1 If the Provider delivers baggage handling services at any station, the Provider shall have a program that ensures all personnel with duties and/or responsibilities in operational baggage handling functions complete initial and recurrent training in baggage handling operations, which addresses:
i) General training prior to being assigned to perform operational duties;
ii) Operational subject areas as applicable to assigned baggage handling function(s) as specified in
iii) Dangerous goods appropriate to assigned operational functions or duties as specified in including a recurrent training within 24-month period since the previous DG training;
iv) Security training program in order to be familiar and know how to comply with all relevant security requirements and be able to prevent acts of unlawful interference;
v) Airside safety training for all staff with duties that require access to airside areas as specified
vi) Airside driver training for all staff with duties that require the operation of vehicles and/or equipment in airside areas including operating license in accordance with requirements of relevant authority as specified
vii) GSE operations program for staff with duties that require the operation of GSE as applicable to their assigned operational function.
Initial and recurrent training shall include evaluation or testing by written, oral or practical means. Recurrent training shall be completed on a specified frequency to ensure all personnel remain qualified to perform operational duties, according to the applicable regulations, but not less than once during every 36-month period. (GM) -
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5.4 Aircraft Handling and Loading Training Program
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ORM-HS 5.4.1 If the Provider delivers aircraft handling and loading services at any station, the Provider shall have a program that ensures all personnel with duties and/or responsibilities in aircraft handling and loading functions complete initial and recurrent training in aircraft handling and loading operations, which addresses:
i) General training prior to being assigned to perform operational duties;
ii) Operational subject areas as applicable to assigned aircraft handling and/or loading function(s) as specified
iii) Dangerous goods appropriate to assigned operational functions or duties as specified in including a recurrent training within 24-month period since the previous DG training;
iv) Security training program in order to be familiar and know how to comply with all relevant security requirements and be able to prevent acts of unlawful interference;
v) Airside safety training for all staff with duties that require access to airside areas as specified
vi) Airside driver training for all staff with duties that require the operation of vehicles and/or equipment in airside areas including operating license in accordance with requirements of relevant authority as specified
vii) GSE operations program for staff with duties that require the operation of GSE as applicable to their assigned operational functions;
viii) Load control training program for personnel with duties that include the supervision of aircraft loading as specified
ix) Aircraft access door training program in accordance with requirements of the customer airline(s) for personnel with duties that include the operation of aircraft access doors applicable to each type of access door operated at the station;
x) Passenger boarding bridge training for personnel with duties that include the operation of passenger boarding bridge as specified
Initial and recurrent training shall include evaluation or testing by written, oral or practical means. Recurrent training shall be completed on a specified frequency to ensure all personnel remain qualified to perform operational duties, according to the applicable regulations, but not less than once during every 36-month period. (GM) -
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5.5 Aircraft Ground Movement Training Program
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ORM-HS 5.5.1 If the Provider delivers aircraft ground movement services at any station, the Provider shall have a program that ensures all personnel with duties and/or responsibilities in aircraft ground movement functions complete initial and recurrent training in aircraft ground movement operations, as applicable to assigned aircraft ground movement function(s), which addresses:
i) General training prior to being assigned to perform operational duties;
ii) Operational subject areas as applicable to assigned aircraft handling such as aircraft towing operations
iii) Airside driver training for all staff with duties that require the operation of vehicles and/or equipment in airside areas including operating license in accordance with requirements of relevant authority as specified
iv) GSE operations program for staff with duties that require the operation of GSE as applicable to their assigned operational functions;
v) Aircraft access door training program in accordance with requirements of the customer airline(s) for personnel with duties that include the operation of aircraft access doors applicable to each type of access door operated at the station.
Initial and recurrent training shall include evaluation or testing by written, oral or practical means. Recurrent training shall be completed on a specified frequency to ensure all personnel remain qualified to perform operational duties, according to the applicable regulations, but not less than once during every 36-month period. (GM) -
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5.7 Security Training Program
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ORM-HS 5.7.1 The Provider shall have a security training program that is in accordance with the Security Program of the customer airline(s), requirements of the civil aviation security authority of states where ground operations are conducted, and requirements of the airport authority at stations where ground operations are conducted. Such training program shall include initial and recurrent training, and have a balanced curriculum of theoretical and practical training to ensure:
i) If personnel employed by the Provider implement security controls, such personnel have the competence to perform their duties;
ii) Appropriate operational personnel, through security awareness training, are acquainted with preventative measures and techniques in relation to passengers, baggage, cargo, mail, equipment, stores and supplies intended for transport on aircraft, as applicable, so they may contribute to the prevention of acts of sabotage and other forms of unauthorized interference. (GM) -
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5.8 Dangerous Goods Training Program
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ORM-HS 5.8.1 The Provider shall ensure the instructors who deliver dangerous goods training have:
i) The adequate instructional skills and, prior to delivering instruction, completed a dangerous goods training program that provides the knowledge in subject areas consistent with the level of instruction to be delivered;
ii) Conducted a minimum of one dangerous goods training course within every 24 months; or
iii) Attended recurrent dangerous goods training. (GM)
ORM-HS 5.8.2 The Provider shall ensure that the dangerous goods training is conducted by either:
i) An IATA member airline; or
ii) An IATA Accredited Training School (ATS); or
iii) A person or organization approved by the relevant authorities in states where operations are conducted.
iv) Or a qualified QF/JQ instructor
v) An approved on-line provider (CASA approved part 92)
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5.9 Training Program (General)
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ORM-HS 5.9.1 The Provider shall ensure each training program as specified which includes processes that require instructors (trainers) and evaluators who conduct training and evaluation for ground handling personnel to demonstrate they are competent, qualified and, where required, certified to conduct such training activities.
i) Appropriately qualified and approved trainers for technical and non-technical training curriculum delivery (induction, safety and security training specialization)
ii) Any relevant Jetstar Training pack relevant to task as documented after Risk based Training Needs Analysis RBTNA) completed. (not already covered this section)
ORM-HS 5.9.2 The Provider shall ensure each training program as specified which includes processes for the completion of all required training and evaluation by operational ground handling personnel, instructors (trainers) and evaluators to be documented in records, and such records retained in accordance for a period as specified by applicable regulations and/or the customer airline(s).
ORM-HS 5.9.3 The Provider shall ensure each training program as specified which includes processes for all aspects of the training program to be periodically reviewed and updated to remain operationally relevant and in accordance with requirements of the customer airline(s). -
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7 Ground Support Equipment (GSE) Management
7.1 GSE Maintenance
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ORM-HS 7.1.1 The Provider shall have a program that ensures that GSE, at all applicable stations:
i) Is maintained in accordance with instructions and/or guidance from the GSE manufacturer;
ii) Is serviceable and in good condition prior to being used in ground operations;
iii) When found to be defective, is reported and evaluated for removal from service;
iv) Tagged as “Out of Service” and not utilized in airside operations if found in unserviceable condition;
v) Removed from operations for repair or maintenance if unserviceable;
vi) Maintenance is documented in records, and such records are retained for a period as specified by the Provider, applicable regulations and/or the customer airline(s). (GM) -
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8 Unit Load Device (ULD) Management
8.1 ULD Airworthiness, Serviceability, Loading and Storage
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ORM-HS 8.1.1 The Provider shall have procedures in accordance with requirements of the customer airline(s) to ensure ULDs are inspected to identify damage, and to determine airworthiness and serviceability:
i) When received or accepted;
ii) Prior to being released for loading into an aircraft. (GM)
ORM-HS 8.2.1 The Provider shall have procedures in accordance with requirements of the customer airline(s) to ensure that ULDs, whether received or loaded by the Provider, are in compliance with applicable requirements pertaining to ULD loading and load securing. (GM)
ORM-HS 8.2.2 The Provider shall have procedures in accordance with requirements of the customer airline(s) to ensure ULDs are identified by exterior tags that display information relevant to the ULD and its contents prior to being released for loading into the aircraft
ORM-HS 8.3.1 The Provider shall have procedures in accordance with requirements of the customer airline(s) to ensure ULDs are handled and stored in a manner that minimizes or eliminates the possibility of damage or loss. (GM)
ORM-HS 8.3.2 The Provider shall have procedures in accordance with requirements of the customer airline(s) to ensure ULDs that have been identified as being damaged or not airworthy are tagged and stored in a designated location that prevents usage for the transport of cargo, mail or baggage. -
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8.4 Facilities and Equipment
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ORM-HS 8.4.1 The Provider shall ensure the availability of adequate and sufficient infrastructure for proper storing, transporting, moving, transferring, build-up and breakdown of ULDs. (GM)
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9 Station Airside Supervision and Safety
9.1 Supervision
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ORM-HS 9.1.1 The Provider shall have a process to ensure all station operational activities, including, if applicable, those outsourced to external ground service providers, are conducted under the direct oversight of supervisory personnel. (GM)
ORM-HS 9.1.2 The Provider shall have processes to ensure station personnel that provide oversight of operational activities as specified in ORM-HS 9.1.1, including, if applicable, personnel of external ground service providers that conduct outsourced ground operations for the Provider, complete training and are qualified to supervise ground operations. -
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9.3 Airside Fire Safety
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ORM-HS 9.3.1 The Provider shall have procedures for fire protection and prevention in ground operations conducted in station airside areas, which address:
i) Identification and elimination of conditions that could lead to a fire;
ii) Availability, access and use of fire fighting equipment;
iii) Emergency procedures, including alerting personnel on board the aircraft;
iv) Procedures for controlling and reporting fires. (GM) -
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9 .4 Airside Cleanliness
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ORM-HS 9.4.1 The Provider shall have procedures to address the spillage of fluids and other materials in station airside areas of operations. (GM)
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ORM-HS 9.4.2 The Provider shall have a FOD prevention program for implementation in station airside areas where the Provider conducts aircraft handling or aircraft ground movement operations for customer airline(s). (GM)
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9.5 Airside Severe Weather Plan
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ORM-HS 9.5.1 The Provider shall have a station severe weather operations plan that provides for the protection for aircraft, passengers, operational personnel, baggage, cargo and equipment when severe weather conditions are a threat to operations. (GM)
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9.6 Passenger Safety
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ORM-HS 9.6.1 If the Provider conducts ground operations at the station that utilize the ramp surface for passenger embarkation and disembarkation, the Provider shall have procedures or other measures that provide for the protection of passengers moving between the aircraft and a terminal building or ground transportation vehicle. (GM)
As per training requirements plan should include but not limited to (CASA Form 106):
i. Aerobridge/Directions to board. Including signals.
ii. Staff in attendance with passengers.
iii. Marshaling process on tarmac.
iv. Position of steps
v. Jet blast protection.
vi. Clear of moving aircraft, Vehicles & GSE.
vii. Hydrants/tankers.
viii. Safety routes for evacuations (Aircraft & Terminal).
ix. Seating needs of handicapped, Infants/Children, scales, Carry-on baggage.
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9.7 Emergency Response
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ORM-HS 9.7 The Provider shall have a station emergency response plan (ERP) for the management and coordination of activities associated with the response to a major accident, incident, crisis or other disastrous occurrence. Such plan shall be in accordance with:
i) The Provider’s ERP;
ii) The airport ERP, if applicable;
iii) QF Group SERP program
iv) Designated qualified Individual to develop & manage the plan (4.1.2)
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9.8 Safety Committees
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ORM-HS 9.8 The Provider shall have local safety committee consistent with the size and scope of the operation and compliant with local, state or national legislative requirements. The purpose of the committee is to ensure
i) Consultative engagement with the work force is enabled
ii) That an escalation point for hazards and local safety concerns is available
iii) Review procedures and risk assessments when scheduled
iv) Participate and facilitate local risk assessments
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9.7 Personnel Safety
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ORM-HS 9.7.1 The Provider shall have a requirement and procedures that ensure station ground handling personnel wear appropriate protective clothing or personal protective equipment (PPE) when performing functions in airside operations. (GM)
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9.8 Emergency Event Response
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ORM-HS 9.8 The Provider shall have a station emergency response plan (ERP) & SERP for the management and coordination of activities associated with the response to a major accident, incident, crisis or other disastrous occurrence. Such plan shall be in accordance with:
v) The Provider’s ERP;
vi) The airport ERP, if applicable;
vii) QF Group SERP Program
viii) Designated qualified Individual to develop & manage the plan (4.1.2)
ix) Procedures & assigned responsibility to appropriately trained persons (4.1.3/4). (GM) -
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9.9 Subcontracting / Outsourcing
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ORM-HS 9.9 If the provider subcontracts services, tasks or functions these aspects must be communicated to JQ ground operations ensuring that the following elements are captured
i) Provision approved in the suppliers (GHA’s) contract
ii) Applicable governance and oversight is implemented by the GHA
iii) Training is provided in the function (including the management of training records)
iv) The subcontract supplier to be included in audit and assurance scope (including monthly compliance reporting)
v) The Subcontract supplier has accountable management stakeholders (GM) -
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1.3 Ground Support Equipment (GSE)*
* The following provisions under Subsection 1.3 are applicable to a Provider that operates GSE during aircraft handling operations.
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HDL 1.3.1 The Provider shall have procedures that ensure that GSE is subjected to a pre-movement inspection prior to being utilized in operations. (GM)
HDL 1.3.2 The Provider shall have procedures that ensure GSE:
i) Is parked only in designated airside equipment parking areas when not in use;
ii) is parked in a manner that does not obstruct access to firefighting equipment;
is parked in a manner that does not obstruct access to the fuel hydrant emergency stop switch. (GM)
HDL 1.3.3 The Provider shall have a procedure that ensure the GSE including the passenger boarding bridge, is not moved toward an aircraft unless:
i) The aircraft has come to a complete stop;
ii) Chocks are positioned;
iii) Engines are shut down;
iv) Anti-collision beacons are off;
v) Ground-to-flight deck communication is established, if applicable;
vi) Cones are positioned. (GM)
HDL 1.3.4 The Provider shall have a procedure that prohibits GSE from being moved or driven across the path of:
i) Taxiing aircraft;
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HDL 1.3.7 The Provider shall have procedures in accordance with requirements of customer airline(s) for the positioning of marker cones around specific parts of an aircraft for the purpose of preventing damage from the movement of vehicles or GSE. (GM)
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HDL 1.3.9 The Provider shall have procedures to ensure the operator of motorized GSE :
i) Drives no faster than walking speed inside the COS (equipment restraint area);
ii) Makes a full stop as brake check before entering the COS;
iii) Makes a full stop as brake check while approaching the aircraft at a distance no less than 5 m /15 ft from the aircraft. (GM) -
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HDL 1.3.10 The Provider shall have procedures to ensure GSE that is being towed to a position at or near the aircraft, where possible:
i) Is driven along a path that does not require sharp turns;
ii) Approaches the aircraft on a path parallel to the side of the aircraft fuselage;
iii) Is parked in the parallel position. (GM)
iv) That a safety marshaller is positioned either on the vehicle or in situ monitoring the clearance of the towed GSE -
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1.4 Passenger Boarding Bridge and Stairs*
* The following provisions under Subsection 1.4 are applicable to a Provider that operates passenger boarding bridge and/or stairs during aircraft handling operations.
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HDL 1.4.1 The Provider shall have procedures to ensure the walking surfaces of passenger boarding bridges and/or stairs are inspected and free from conditions that could cause injury to passengers or ground handling personnel. (GM)
HDL 1.4.2 The Provider shall have procedures to ensure the passenger boarding bridge and/or stairs are positioned to the cabin access door in a manner that:
i) Minimizes or eliminates gaps in the walking surfaces of the aircraft and equipment;
Precludes any gap that would allow a person or large piece of equipment to fall to the ramp surface below. (GM)
HDL 1.4.3 The Provider shall have procedures to ensure the passenger boarding bridge is parked in the fully retracted position:
i) Prior to aircraft arrival;
Prior to aircraft departure movement. (GM)
HDL 1.4.4 The Provider shall have procedures to ensure personnel, equipment and vehicles are clear of the bridge movement path prior to movement of the bridge. (GM)
HDL 1.4.6 The Provider shall have procedures to ensure the passenger boarding bridge is moved slowly to the aircraft cabin access doorsill:
i) Until the bridge safety bar just touches the aircraft;
In a manner that prevents damage to aircraft components protruding from the fuselage. (GM)
HDL 1.4.7 The Provider shall have procedures to ensure, once the passenger boarding bridge is in position at the cabin access door, the bridge auto leveling safety system is engaged. (GM) -
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1.5 Aircraft Servicing
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HDL 1.5.1 The Provider shall have implemented procedures by ground handling personnel during aircraft fuelling operations, which address:
i) Aircraft protection;
ii) Fuel safety zone;
iii) Fuel hose safety;
iv) Fuel spillage;
v) Ground support equipment;
vi) Notification of persons onboard the aircraft;
vii) Aircraft evacuation. (GM)
HDL 1.5.2 If the Provider conducts aircraft toilet servicing operations, the Provider shall have procedures for such operations that address:
i) Operation of aircraft access panels or doors;
ii) Operation of aircraft servicing controls;
iii) Equipment-to-aircraft interface;
iv) Clean-up and leakage check. (GM) -
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HDL 1.5.3 If the Provider conducts aircraft potable water servicing operations, the Provider shall have procedures for such operations that address:
i) Operation of aircraft access panels or doors;
ii) Operation of aircraft servicing controls;
iii) Equipment-to-aircraft interface;
iv) Clean-up and leakage check. (GM)
HDL 1.5.4 If the Provider conducts aircraft potable water servicing operations, the Provider shall have procedures for the application of water quality standards in the preparation, handling and inspection of aircraft potable water to ensure no contamination when loaded into the aircraft in accordance to local health authorities and those of the customer airline(s) at the station. (GM)
HDL 1.5.5 If the Provider conducts aircraft potable water servicing operations, the Provider shall have procedures for the operation of aircraft potable water servicing equipment to ensure such equipment is operated and positioned in a manner that will prevent contamination of potable water to be loaded into the aircraft. (GM) -
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2.4 Loading Equipment
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HDL 2.4.1 The Provider shall have procedures to ensure ground loading equipment is positioned at the aircraft with adequate clearance between the aircraft and the equipment to allow for vertical movement of the aircraft during loading or unloading operations. (GM)
HDL 2.4.2,The Provider shall have procedures to ensure, once aircraft loading operations have been completed, ground loading equipment is removed & parked outside the Circle of Safety. (GM) -
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1 Cargo/Mail Acceptance and Handling
1.1 General
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CGM 1.1.1 The Provider shall have communication procedures for the transfer of information and data to the load control office to ensure all cargo, mail and stores (supplies) loaded onto the aircraft is accounted for in the load control process in accordance with requirements of the customer airline(s). (GM)
CGM 1.1.4 The Provider shall have procedures to ensure cargo and/or mail for air transport is accepted and handled in accordance with applicable regulations and requirements of the customer airline(s). (GM) -
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CGM 1.1.6 If the Provider utilizes scales to determine the weight of cargo, the Provider shall have a process to ensure scales utilized to determine the weight of cargo intended for air transport are periodically checked and calibrated, and such actions are recorded and retained in accordance with applicable regulations and/or requirements of the customer airline(s). (GM)
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1.2 Dangerous Goods
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CGM 1.2.1 Where dangerous goods are accepted for air transport, the Provider shall have procedures in accordance with requirements of the customer airline(s), to:
i) Include the use of a dangerous goods acceptance checklist, to verity dangerous goods shipments are accepted in accordance with all applicable requirements for transportation on an aircraft. The check shall ensure, as applicable to specific dangerous goods shipments, that:
a. The quantity of dangerous goods per package is within applicable limits;
b. The marking of packages, overpacks, freight containers or unit load devices (ULDs) is visible and in agreement with the accompanying Shipper's Declaration of Dangerous Goods;
c. The packaging specification marking indicates a packing group that is appropriate for the dangerous goods contained within the package;
d. Proper shipping names, UN numbers, ID numbers, hazard and handling labels on interior packages of an overpack are visible or reproduced on the outside of the overpack;
e. Labeling and marking of packages, overpacks, freight containers and ULDs is in accordance with requirements for radioactive and non-radioactive material;
f. The outer packaging of a package is of the type stated on the accompanying Shipper's Declaration of Dangerous Goods and is permitted by the applicable packing instruction;
g. Packages or overpacks do not contain different dangerous goods that require segregation;
h. Packages, overpacks, freight containers and/or ULDs are not leaking and there is no indication the integrity has been compromised;
i. Overpacks do not contain packages bearing a “Cargo Aircraft Only” label unless in accordance with specified exceptions.
ii) Ensure documentation associated with the acceptance and handling of dangerous goods is retained for a minimum period of 3 months after the flight on which the dangerous goods were transported;
iii) Ensure English, in addition to the language required by the State of Origin, is used for markings and transport documents related to the shipment of dangerous goods;
iv) Ensure ULDs containing dangerous goods have a dangerous goods ULD tag that is marked with the class or division number(s) of the dangerous goods contained therein, and, if the ULD contains packages bearing a “Cargo Aircraft Only” label, the tag indicates the ULD can only be loaded onto a cargo aircraft. (GM) -
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CGM 1.2.9 The Provider shall have procedures to ensure dangerous goods are separated from other cargo or incompatible materials in accordance with published category restrictions and in accordance with the requirements of the customer airline(s). (GM)
CGM 1.2.11 The Provider shall ensure notices providing information about the transportation of dangerous goods are prominently displayed at cargo acceptance locations. (GM) -
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CGM 1.3.3 Where perishable shipments, to include time- and temperature-sensitive goods, are accepted, the Provider shall have a process to ensure the acceptance and handling of such shipments is in accordance with the IATA Perishable Cargo Regulations (PCR), as well as applicable regulations and requirements of the customer airline(s). (GM)
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2 Cargo Security
2.1 Facilities
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CGM 2.1.1 The Provider shall have a process in accordance with the Provider’s security program to ensure security controls are in place to prevent personnel and vehicles from unauthorized access into station facilities and areas where the Provider conducts cargo handling operations for customer airline(s) to ensure:
i) Cargo and mail is protected from unauthorized interference from the point security controls are applied until departure of the aircraft;
ii) Cargo and mail intended for transport on a commercial aircraft, and which is moved about or stored at the airport prior to being loaded into an aircraft, remains inaccessible from unauthorized interference and is retained in secure storage areas within cargo terminals or other cargo handling facilities. (GM)
CGM 2.2.4 The Provider shall ensure cargo and mail intended for transport on a commercial aircraft, and which is moved about or stored at the airport prior to being loaded into an aircraft, remains inaccessible from unauthorized interference
i) This includes nominated pick up and drop off locations for consigned cargo -
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