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Observation Checklist

  • Received a genuine welcome within 5 seconds?

  • Received undivided attention without being rushed or interrupted?

  • Upsold to Popcorn Chicken Promo Meal Box, Triple BBQ Bacon Cheeseburger, or caffeine boost?

  • Asked, " Do I have your order correct on the screen" at DT speaker (or repeated)?

  • POP is current, free of air, in good condition? DT lane and DT window clean, in good condition?

  • Order was repeated before it was tendered (DT or Dine-in)?

  • Informed of each bag's content when handed to me at DT window?

  • Received a final exit greeting (thank you; invitation to return)?

  • Payment handled correctly, and receipt was provided?

  • Positive environment/team dynamic- smiling team members, friendly atmosphere, attentive?

  • Total time was less than 3:45 minutes?

  • What was your Window Time?

  • Popcorn Chicken in Small Take Out Box or in Promo Meal Box<br> • Classic – Regular Tab<br> • Spicy – Spicy Tab

  • 2 for $2 Chicken Chile Relleno Tacos is differentiated with a “Chicken” sticker

  • Order is correct (items, ingredients, modifications, condiments)?<br> • $4.99* Popcorn Chicken (Classic or Spicy) served with 1 Buttermilk Dip Cup?<br> • $6.99* Popcorn Chicken Promo Meal Box served with 2 Buttermilk Dip Cups?<br> • New coffee served with the correct creamers and Caffeine Boost, if applicable?<br> o Cups of coffee with Caffeine Boost have a “Custom” sticker?

  • Packaging neatly assembled and without excess oil visible in the box?

  • BBQ Bacon Double Cheeseburger half wrapped in “Juicy “side of Red Burger box? <br> • LTO tab pressed for Double Bonus Jack?<br> • LTO & Blank tabs pressed for Triple Bonus Jack?

  • Burger neatly assembled?

  • Properly toasted buns, at least 2/3 of surface (toaster teflon clean & build up free)?

  • BBQ Sauce on top and bottom bun, EDGE TO EDGE COVERAGE with an extra wide tip top?

  • Hot AND juicy regular patties (taste the patty for taste and juiciness)?<br> • All product in PHC (grilled products only) pan with metal lid cover? Held 15 min. max?

  • Hot AND properly salted fries (taste fries, see visible salt on fries, observe TM salt fries)?

  • Coffee served with the correct creamers and cups served with Caffeine Boost have a “Custom” sticker?

  • Coffee is fresh and served at minimum temp or 155°F (taste coffee or take temperature)?<br> • Air pot is in good working condition (touch air pot, if it’s warm to the touch, its broken)?<br> • Water temperature during brew cycle is between 178°F and 201°F?

  • Water volume is at the 2-quart mark (brew a cycle without a coffee pack to measure water)?

  • Popcorn Chicken is being held for 45 min. in UHC and Fry Bin (ONLY Retrofit UHC held at 1hr)?

  • Chicken Chile Relleno Tacos were hot and crispy?<br> • Taco was sauced edge to edge with Creamy Poblano Sauce?

  • Cooked Popcorn Chicken is held correctly?

  • Oil meets quality standards? (visual check: oil darkens and slightly smokes as it ages)<br> • Oil is skimmed as needed to remove debris?<br> • Oil is not too dark, does not have a unique smell?

  • Oil is not skimmed to remove debris.

  • Oil is too dark.

  • Oil smells odd.

  • TRAINING: Is the new training poster and all job aids posted and have all employee signed off that they have been certified?

  • Sufficient TMs deployed to handle current volume and meet guest, quality, speed standards?

  • Using build-to & continuous cooking for quality/speed? Held amounts reflect current volume?

  • Dining Room, restrooms reasonably clean & stocked (no more than 3 tables un bussed longer than 5 minutes)?

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