John Lewis FLDS, SFLDS and At Home Stores Cleaning Audit - NEW

• Store Name

• Store Number

• Please choose the location pin to load the GPS position and address before starting the audit
  Address

• Please choose 'today' and save to show the date of the audit

  Date

• Please choose the time that the audit began

  Date

• Name of Contractor representative(s) attending

• Name of Partner representative(s) attending

• Partner Title

• Are the automated entrance doors acceptable? Only score if the doors have been cleaned within the last 3 days? Note: This is a fortnightly cleaning task.

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the manual entrance doors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the barrier matting acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the low levels acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

Carpark

• Does the store have a carpark that is included in the contract?

  Yes

  No

• Are the customer access areas free from litter and/or debris?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Have the external bins at the immediate entrance been cleaned & emptied to an acceptable standard. Note: This relates to bins provided for the sole use of JLP customers. Partners to empty throughout the trading day.

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the trolley bays free from litter and/or debris? Note: Trolleys must be removed by partners to allow access.

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the external customer facing externals acceptable? (This includes non-illuminated signage, fire exits, bollards & barriers immediately adjacent to the building perimeter)

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

Ground Floor Customer Facing Windows

• Has the fortnightly external window clean taken place within the last 3 days?

  Yes

  No

• Is the glazing acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the frames & sills acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

Ground Floor Internal Customer Facing Windows

• Has the internal window clean taken place this month?

  Yes

  No

• Is the glazing acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the frames & sills acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

Selling Floor

• What floor are you inspecting?

  Select Basement Ground Floor First Floor Second Floor Third Floor Fourth Floor Fifth Floor Sixth Floor

  • Basement
  • Ground Floor
  • First Floor
  • Second Floor
  • Third Floor
  • Fourth Floor
  • Fifth Floor
  • Sixth Floor

• Are the selling floor walkways acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the selling area floors acceptable? (exc walkways)

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Has cleaning underneath accessible fixtures been carried out to an acceptable standard?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the edges & corners acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the touch points acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the selling floor mirrors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the low level cleaning acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the doors from the selling floor acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the internal glazing acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

Customer Toilets

• Does this floor have customer toilets?

  Yes

  No

  N/A

• Male Customer Toilets

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Female Customer Toilets

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Less Abled Customer Toilets

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Parent & Baby Room

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected
Customer Circulation


• Are the customer escalators acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the customer stairs acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the customer lifts acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

Place to Eat (Customer Dining)

• Are the hard floors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the carpeted areas acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the low levels acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the doors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the table bases acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

External Window cleaning

• Has the annual external window clean taken place within the last month?

  Yes

  No

• Is the window cleaning acceptable? Note: All cleaning will be carried out by way of reach and wash. Areas requiring access equipment will not be cleaned.

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Add any notes relevant to the window cleaning service

External Signage

• Has the annual external signage clean taken place within the last month?

  Yes

  No

• Is the signage acceptable? Note: All cleaning will be carried out by way of reach and wash. Areas requiring access equipment will not be cleaned.

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Add Foodhall if relevant to this store and inspection

Foodhall

• Is the overall standard of cleaning to the Foodhall acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

Customer Circulation (Foodhall)

• Is the customer escalators down/up to the Foodhall acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the customer stairs down/up to the Foodhall acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the customer lifts down/up to the Foodhall acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the doors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the low levels acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Add customer collections here if this area is being inspected

Customer collections

• Is the floor acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the carpeted areas acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the doors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the low levels acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Please add Partner office, circulation and business support areas if they are being inspected

• You do not need to complete a detailed inspection on every occasion, if you are happy that the standards have been captured. Please ensure you are familiar with the required frequencies and only score these areas after cleaning has been carried out.

Office(s)

• Please state which office is being inspected.

• Are the Carpeted areas acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Hard Floors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Low levels acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Doors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Waste bins acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Add detailed questions for the Partner circulation areas that are being inspected

Partner Circulation

• Are the Hard Floor areas acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Partner stairs acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Doors, pillars and columns acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Low levels acceptable? (Window sills, skirtings & ledges)

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Touch points acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the smoking shelters/areas acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Partner lifts acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Add Male Partner Toilets if this area is being inspected

Male Toilets

• Are the Male Partner toilets acceptable

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are there areas of fabric degradation that are affecting the contractors ability to achieve an acceptable standard?

• Add Female Partner Toilets if this area is being inspected

Female Toilets

• Are the Female Partner toilets acceptable

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are there areas of fabric degradation that are affecting the contractors ability to achieve an acceptable standard?

• Add Partner locker / changing rooms and showers if appliocable

Partner locker rooms and showers

• Are the locker / changing room floors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the low level cleaning acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the high level cleaning acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the locker tops acceptable (note that these must be cleared by Partners in order to be cleaned once per month)

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the Partner showers acceptable (note that these must be left clean after use by Partners)

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Add Partner Dining Room here

PDR

• Are the hard floors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the carpeted areas acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the low levels acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the doors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the kitchen floors acceptable? (inc dish wash & refuse areas)

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the servery floors acceptable?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the recycling waste receptacles being removed to the refuse collection area?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Is the cleaning cupboard clean & tidy?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Have the machines been left in a clean & reusable condition?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the correct cleaning chemicals being used?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• Are the correct colour coding practices being followed?

  Select Yes acceptable Yes but with some minor defects to be rectified Unacceptable Not Applicable / not being inspected

  • Yes acceptable
  • Yes but with some minor defects to be rectified
  • Unacceptable
  • Not Applicable / not being inspected

• How have the standards changed since the last audit?

  Improved

  Maintained

  Regressed

  Not Applicable

• Add any other relevant notes such as about any progress / improvements made since the last audit

• Partner signature

  Sign

• Contractor signature

  Sign