JT Retail Store Interim Visit

Store Details

• Audit Title

• Conducted on

  Date

• Store Name

  Select Street Bridgwater Clifton Bradley Stoke Yate Falmouth St. Austell Penzance Truro

  • Street
  • Bridgwater
  • Clifton
  • Bradley Stoke
  • Yate
  • Falmouth
  • St. Austell
  • Penzance
  • Truro

• Person Conducting Visit

  Babs Carroll

  Fiona Osborne

  Jason Henley

• Manager on duty

• Previous store visit score

Store Standards

• Is the shop floor clean and tidy?

  Yes

  No

  N/A

• Back area clean and tidy?

  Yes

  No

  N/A

• Is Managers Office clean, tidy and organised?

  Yes

  No

  N/A

• Store sales board updated

  Yes

  No

  N/A

• Staff sales board updated?

  Yes

  No

  N/A

• Being Brilliant board current

  Yes

  No

  N/A

• Evidence of 2 days brief on display?

  Yes

  No

  N/A

• Evidence of conversion briefing?

  Yes

  No

  N/A

• Actions

Shop Floor Compliance

• Demo handsets powered and working and connected to WiFi?

  Yes

  No

  N/A

• Accessories replenished?

  Yes

  No

  N/A

• Dummy screens clear from fingerprints?

  Yes

  No

  N/A

• Is there evidence of a 'No Personal' phone rule on the shop floor in place?

  Yes

  No

  N/A

• Is there evidence of RPI conversations?

  Yes

  No

  N/A

• Team Member?

• RPI

• RPI

• SECCI

• SECCI

• Insurance compliance

• Insurance compliance

• Brochures replenished

  Yes

  No

  N/A

Admin Compliance

• Is the attendance and security log fully completed?

  Yes

  No

  N/A

• Evidence of CRM database is being used effectively?

  Yes

  No

  N/A

• Is the Mini Audit being completed twice a month?

  Yes

  No

  N/A

Stock Control

• Evidence of stock take in allotted time frame?

  Yes

  No

  N/A

• Last stock take date

  Date

• Are cyclical counts being conducted weekly, and not at weekend?

  Yes

  No

  N/A

• Cyclical count

  Date

• Cyclical count

  Date

• Cyclical count

  Date

• Cyclical count

  Date

• Evidence of box counts twice a week?

  Yes

  No

  N/A

Digital

• Are all products set up to a Digital Experience?

  Yes

  No

  N/A

• What is the Digital Experience?

• Digital Experience

  Media

• Are Bluetooth Speakers being actively demonstrated?

  Yes

  No

  N/A

• Are O2 Tracks being demonstrated as a great service?

  Yes

  No

  N/A

• Who by?

• Is the store tablet being utilised as a concierge tool?

  Yes

  No

  N/A

• App of the week poster current?

  Yes

  No

  N/A

• Staff aware of

  Yes

  No

  N/A

• D4D Performance

• LWYD Board

• Leagues updated?

• Smart Watch in use on the shop floor?

  Yes

  No

  N/A

Guru

• Is the Guru bringing 'Digital to Life' in store?

  Yes

  No

  N/A

• How is the Guru bringing Digital to Life

• Guru TV rolling on the laptop?

  Yes

  No

  N/A

Staff Reviews

• Are the staff catch ups including the targeting tool and QTD performance?

  Yes

  No

  N/A

• Sales Advisor

• Staff catchup's

• Staff catchup's being completed weekly?

  Yes

  No

  N/A

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Additional notes

• Store Managers action plans

• Store Managers Signature

  Sign