JT Retail Store Visit - duplicate

Store Details

• Store Name

  Select Street Bridgwater Clifton Bradley Stoke Yate Falmouth St. Austell Penzance Truro

  • Street
  • Bridgwater
  • Clifton
  • Bradley Stoke
  • Yate
  • Falmouth
  • St. Austell
  • Penzance
  • Truro

• Person Conducting Visit

  Babs Carroll

  Fiona Osborne

  Jason Henley

• Visit conducted on

  Date

• Manager on duty

• Previous store visit score

Store Standards

• Is Managers Office clean, tidy and organised?

  Yes

  No

  N/A

• Add media

  Media

• Is the kitchen area clean and tidy?

  Yes

  No

  N/A

• Is the toilet area clean and today

  Yes

  No

  N/A

• How many light bulbs not working

• Are the light bulbs situated that are not working?

• Store sales board updated

  Yes

  No

  N/A

• Store sales board

  Media

• Staff sales board updated?

  Yes

  No

  N/A

• Staff sales board

  Media

• Being Brilliant board current

  Yes

  No

  N/A

• Being Brilliant board

  Media

• Evidence of 2 days brief on display?

  Yes

  No

  N/A

• Briefing board

  Media

• Evidence of conversion briefing?

  Yes

  No

  N/A

• Actions

• Back area clean and tidy?

  Yes

  No

  N/A

• Is the shop floor clean and tidy?

  Yes

  No

  N/A

• Shop floor cleanliness

  Media

Shop Floor Compliance

• Fraud prevention manual accessible (2013 version)

  Yes

  No

  N/A

• Till and sign up desks clear?

  Yes

  No

  N/A

• Till and sign up desks

  Media

• Data protection audit compliant?

  Yes

  No

  N/A

• Shop phones on charge (landline)

  Yes

  No

  N/A

• Demo handsets powered and working?

  Yes

  No

  N/A

• Demo handsets connected to WiFi?

  Yes

  No

  N/A

• Demo handsets internet history and photos wiped?

  Yes

  No

  N/A

• Products cleaned?

  Yes

  No

  N/A

• Products cleaned

  Media

• Accessories replenished?

  Yes

  No

  N/A

• Accessories replenished

  Media

• Dummy screens clear from fingerprints?

  Yes

  No

  N/A

• Contracts replenished?

  Yes

  No

  N/A

• Is there evidence of a 'No Personal' phone rule on the shop floor in place?

  Yes

  No

  N/A

• Is there evidence of RPI conversations?

  Yes

  No

  N/A

• Team Member?

• RPI

• RPI

• SECCI

• SECCI

• Insurance compliance

• Insurance compliance

• Brochures replenished

  Yes

  No

  N/A

Admin Compliance

• Is the attendance and security log fully completed?

  Yes

  No

  N/A

• Evidenced that the banking checklist being completed?

  Yes

  No

  N/A

• Evidence that the float checklists are completed twice a day.

  Yes

  No

  N/A

Daily reconciliation

• Business upgrade report

• IMEI products sold report

• PCMT Upgrade Report

• Insurance Report

• Store Activity Report

• Daily Reconciliation notes.

• Have all non retrieved Gateway connections been manually reconciled?

  Yes

  No

  N/A

• Is the shredder being used?

  Yes

  No

  N/A

• Area all proofs being taken correctly?

  Yes

  No

  N/A

• Evidenced that EOD paperwork / cash is completed on close of store?

  Yes

  No

  N/A

• Evidence of a demo loan log?

  Yes

  No

  N/A

• All contracts locked behind two doors?

  Yes

  No

  N/A

• JT retail re-cap sheets being used to drive text backs

  Yes

  No

  N/A

• Evidence of discount reconciliation?

  Yes

  No

  N/A

• Evidence of refund reconciliation?

  Yes

  No

  N/A

• Evidence of CRM database is being used effectively?

  Yes

  No

  N/A

• Archiving being sent away in a timely manner?

  Yes

  No

  N/A

• Date of last transmittal

  Date

Stock Control

• Evidence of stock take in allotted time frame?

  Yes

  No

  N/A

• Last stock take date

  Date

• Are cyclical counts being conducted weekly, and not at weekend?

  Yes

  No

  N/A

• Cyclical count

  Date

• Cyclical count

  Date

• Cyclical count

  Date

• Cyclical count

  Date

• Evidence of box counts twice a week?

  Yes

  No

  N/A

• Evidence that demo handsets counted once per week (put of branch and recorded)

  Yes

  No

  N/A

• Last months accessory stock valuation

• Last months handset stock valuation

• Repairs on the system being updated every 48 hours

  Yes

  No

  N/A

• Repairs being sent away in a timely manner?

  Yes

  No

  N/A

• Faulty / 14 day returns auctioned at least once a week?

  Yes

  No

  N/A

• Date of last reutn

  Date

• Recycles sent at least twice a week?

  Yes

  No

  N/A

• Date of last return

  Date

• Date of previous return

  Date

• How many alerts (removing retail alerts)

• Alert details

• Repairs match the number on Micros

  Yes

  No

  N/A

• All GRN's are signed and checked off?

  Yes

  No

  N/A

Health, Safety and Secruity

• Evidence of Fire Alarm check done once a week?

  Yes

  No

  N/A

• Evidence of Emergency Lighting testing completed once a month?

  Yes

  No

  N/A

• Door codes changed every quarter, and log up to date?

  Yes

  No

  N/A

• Full evacuation completed within last quarter?

  Yes

  No

  N/A

• Date of last evacuation?

  Date

• Have all ex-employees been removed from Micros?

  Yes

  No

  N/A

• Ex-employees on Micros

• Are all Risk Assessments up to date?

  Yes

  No

  N/A

• Is the CCTV log being used?

  Yes

  No

  N/A

• Date of last log entry?

  Date

Digital

• Are all products set up to a Digital Experience?

  Yes

  No

  N/A

• What is the Digital Experience?

• Digital Experience

  Media

• Are NFC tags being used to highlight products and services?

  Yes

  No

  N/A

• What is being used with NFC Tags?

• NFC Tags

  Media

• Are Bluetooth Speakers being actively demonstrated?

  Yes

  No

  N/A

• Are O2 Tracks being demonstrated as a great service?

  Yes

  No

  N/A

• Who by?

• Have there been any WOW demonstrations have been observed today?

  Yes

  No

  N/A

• WOW Picture

  Media

• Who by?

• What was the WOW experience?

• Is the store tablet being utilised as a concierge tool?

  Yes

  No

  N/A

• Evidence of Priority Moments conversations?

  Yes

  No

  N/A

• Who by?

• Sales Advisor conducting the conversation?

• eTilling receipt score

Guru

• Evidence that the Guru is coaching the Team?

  Yes

  No

  N/A

• Guru coaching evidence

• Guru wall

  Media

• How much time is the Guru being spent coaching the team?

• Is the Guru bringing 'Digital to Life' in store?

  Yes

  No

  N/A

• How is the Guru bringing Digital to Life

• Is the Guru involved in diagnosing of repair?

  Yes

  No

  N/A

• Is the Guru having Recycle conversations with the appointments?

  Yes

  No

  N/A

Staff Reviews

• Are the staff catch ups including the targeting tool and QTD performance?

  Yes

  No

  N/A

• Sales Advisor

• Staff catchup's

• Staff catchup's being completed weekly?

  Yes

  No

  N/A

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• DM / Key Holder monthly review complete?

  Yes

  No

  N/A

• Date of last review

  Date

• Guru monthly review complete?

  Yes

  No

  N/A

• Date of last review

  Date

• Staff monthly reviews being completed?

  Yes

  No

  N/A

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Sales Advisor name

• Date of last review

  Date

• Additional notes

• Store Managers action plans

• Store Managers Signature

  Sign