Title Page
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NSN
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Location
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Manager
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Conducted on
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Prepared by
Kiosk
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S Cleanliness: Was interior of the restaurant clean?
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Floors not clean
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Dining room windows were not clean
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Beverage bar station not clean
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Lobby seating and tables not clean
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Playplace not clean
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Trash receptacles overflowing
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Dining area not clean
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Other
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S Cleanliness: Was restroom clean, stocked and in working order?
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Walls not clean
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Floors not clean
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Sinks/faucets not clean
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Hand dryers not clean
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Mirror not clean
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Toilets/urinals not clean
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Baby changer not clean
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Faucets not functioning
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Hand dryer not functioning
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Toilets/urinals not functioning
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Restroom not stocked (e.g., toilet paper, soap, paper towels, etc.)
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Other
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Cleanliness: Were employees wearing uniforms that were clean and in good condition?
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Employee uniforms dirty or stained
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Employee uniforms were wrinkled
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Employee uniforms were torn/ripped
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Other
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Kiosk: Was the Kiosk in full working order, including table tents, and the product outage managed correctly?
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Kiosk: Product outage not managed correctly
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Kiosk: Card reader not working
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Kiosk: Active items not available on Kiosk
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Kiosk: Table tent not available
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Other
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Table Service orders: Did Presenter have condiments readily available (in apron, cart, tray, caddy, etc.) and ask if you have everything you need?
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Table Service: I was not greeted by name
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Table Service: Presenter did not check that I have everything I need
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Table Service: Presenter did not have condiments readily available
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Other
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Speed (Table Service): Was the combined R2P and Fulfillment Time 135 seconds or less? Time begins when receipt/change is received and ends when the entire order is presented
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Speed: Wait time
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Accuracy: Did you receive all the food and drink items as ordered and were they served as a full portion?
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Missing sandwich/entrée
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Missing fries/hash browns
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Missing dessert item
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Missing drink
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Received wrong sandwich/entrée
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Received wrong drink
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Received wrong dessert item
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Received wrong size sandwich/fries/beverage
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Requested item not available
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Other
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Accuracy: Did you receive the condiments (whether required or requested), along with utensils, napkins, and straws?
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Missing straw(s)
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Missing utensils
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Condiments/dressing incorrect or missing
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Missing receipt
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Other
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Quality: Was your sandwich/entrée served neat, at proper temperature, fresh, and did it taste good?
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Sandwich/entrée did not taste good
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Sandwich/entrée not at proper temperature
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Sandwich/entrée not neat
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Bun not soft resilient and moist
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Bun/muffin not properly toasted/steamed
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Biscuit dry/hard/not flaky
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Beef/chicken/fish/sausage not tender
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Cheese not properly tempered
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Lettuce/tomato/onions not fresh
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Ingredients are not well distributed
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Bacon not crisp
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Eggs not fluffy and moist
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Other
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Quality: Were the french fries hot, salted, and crisp -OR- hash browns hot and crisp, and did they taste good?
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Fries/hash browns not hot
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Fries/hash browns did not taste good
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Hash browns not crisp
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Fries not properly salted
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Other
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Quality: Was your drink served neat, at the proper temperature, and did it taste good?
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Drink not neat
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Drink did not taste good
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Drink not at proper temperature
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Drink expired
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Other
