Kitchen Shift Leader Interview - Nov 13 Osla

• Candidate Name

• AMRIS reference

• Interviewer

• Second Interviewer

• Pub Name and Number

• Interview Date

  Date

• Date Team Leader Exam was Complete

• Application form completed

  yes

  no

To Be completed by Area Manager

Introduction:My Name is XXX etc. This Interview will last approximately 40 minutes and is an opportunity to talk to you in a bit more detail about what you have achieved and what your motivations are for wanting to further your career with JD Wetherspoon. If at any time you want me to repeat a question you haven't understood just say so. At the end if there are any questions you wish to ask you can do so then. Please don't be put off by me taking notes, it's something I have to do as we will be referring to them later. Ok lets get started.

• Can you give me a brief overview of your career history with JD Wetherspoon?

Pub Specifics

• Current pub and location

• Team Size Inc. Kitchen team

• Current sales total

• Wet food split

• Growth

• Profit

• What food promotions are currently running in your pub?

• Can you tell me some specific figures regarding these promotions?

• How have you found out this information?

• Why do you think it is important to be aware of this information?

• What do you like about working for JD Wetherspoon?

• Why are you choosing to apply for a Kitchen Shift leader position?

Leadership and Management

• Tell me about a recent situation you have dealt with where you had to show strong leadership skills?

• What do you think is so important about team work?

• What motivates you to do a good job?

• What challenges do you think you will face when managing other people?

Customer Service and Communication

• Why do you think communication skills are important to be a good manager?

• What is your understanding of good customer service?

• Do you have any influence on the front of house team? How do you manage and ensure checkbacks for example?

• Why is it important for the front of house team to communicate with the kitchen?

Kitchen experience

• What are the food service times in your pub?

• Can you break this down in preparation and delivery times?

• How do you ensure that the food quality is perfect every time a dish is served?

• If there was one area you could improve in the kitchen what would this be and why?

Standards

• Please explain your understanding of our CQSMA scheme?

• Tell me about the CQSMA scores in your pub over the last month.

• How have you personally had an impact on these?

• Can you identify the biggest challenges for CQSMA from a kitchen perspective?

• What responsibilities do you have in terms of cleaning?

• Why do you think cleaning is so important and why should you clean as you go?

Business and Financial knowledge

• What experience do you have of dealing with business paperwork?

• Do you know aht you last Mega and MOS food stock results were?

• What are the main issues and how have these been addressed?

• Tell me your understanding of the APOS system

• Explain some of the Kitchen DMLB and your understanding

• Why is this document so important

If you were successful for a Shift Leader position

• What challenges do you think you would face?

• What development needs do you think you would have?

• What career ambitions do you have?

Quick fire Questions

• Check address and contact number are correct

  yes

  no

• Current Rate of Pay and Hours

• Pay expectation

• Willing to relocate? If so where?

  yes

  no

• Are you in company accomodation? If so where?

  yes

  no

• Any holidays booked in the next 6 months? If so when?

  yes

  no

• Any questions for me?

Feedback

• Career History - Evidence of supervisory experience Consistent track record in career history Completed screening form and meets criteria

• Knowledge of JDW -Good general JDW knowledge and good pub knowledge

• Perception of job -Has a good understanding of what the job will entail?

• Leadership skills -Good examples of leading/motivating a team?

• Communication -Confident communicator? Aware of development needs? Evidence of good achievements in current role?

• Customer service -Evidence of good Customer Service going the extra mile

• Business/Financial Skills -Evidence of financial awareness some experience of business paperwork an interest in the performance of the business

• Reasons for applying -Has a genuine reasons for applying?

• Outcome

  OFFER

  REGRET

• Position Appointed

  Bar

  Kitchen

• Pub Name

• Pub Number

• Proof of Right to Work Copied (Add as a photo including the backing paper)

  yes

  no

• Start Date - the start date is dependant on Recruitment receiving all interview documentation and the new starters completed paperwork in ample time. Start dates can not be the week after the interview

• Rate of Pay

• Hours of Work - Max 45

• Pay Frequency

  Weekly

  Monthy

REGRET

• Reason 1

• Reason 2

• Follow up Action

• Note - Your Recruitment & Training Coordinator will send out confirmation of offer letters and regret letters on your behalf - Please return the completed interview notes and a copy of the PORTW documentation as soon as possible to your recruitment co-ordinator

• Area Manager

  Sign

• Second Interviewer

  Sign

• Thank you that is the end of your interview. You should receive further feedback in the next 7 days