Information

  • Site

  • Client

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Section 1 - Service Standards

1 - Helpdesk

  • Have PSS been able to respond and resolve all objectives within appropriate time?

2 - Staff & Management

Contract Manager

  • With regards to management of the contract, have all requirements set in the service agreement been met & to what standard? Please add further comments below to justify your answer.

Technical Skills Training

  • Has all training for the month been issued suitably with records kept & future training needs planned for appropriately?

Customer Service Traning

  • When observing PSS operatives, has customer service been adequate and are there any improvements that could be made?

Site Staff Attendance and Cover (Holiday & Sickness)

  • Has cover been provided for absent operatives suitably & within appropriate time?

3 - Customer Service

Staff Behaviour

  • Question covered in 3.4

Staff Presentation

  • Is dress code being met?

Complaints

  • Have all written complaints been responded to within 48 hours? If answer is no, please give explanation as to why.

Section 2 - Technical Standards

4 - Standards & Operation

Quality of Cleanliness Standards

Standard of cleaning

  • Market mall

  • Manning walk

  • North way mall4

  • North radar toilet

  • North stairwell

  • North fire exit

  • Level 1 north side

  • Level 2 north side

  • Level 4 northside

  • Service yard 1

  • Service yard 2

  • Service yard 3

  • Service yard 4&5

  • Back stairs (main)

  • Back stairs (other)

  • Level 1 southside

  • Level 2 southside

  • Level 2 toilets

  • Level 2 corridor

  • Level 4 southside

  • South stairwell

  • South side radar

Invoicing

  • Has all invoicing been submitted within appropriate timescale holding correct information?

Equipment/Storage Standards

  • Has all PSS equipment/storage areas been appropriately maintained, kept clean and remained accessible at all times? If possible, please provide photographic evidence of cleanliness from site inspection in media option below.

  • Equipment/Storage Area

Monthly Contract Meeting

  • Has minutes been provided provided in accordance with agreed specification

5 - Contract Specification

Daily / Weekly / Fortnightly Tasks

  • Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.

Periodic Tasks

  • Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.

Sub-contractor Management

  • Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.

6 - Health & Safety

Health & Safety - Annual Reviews

  • Are permits-to-work appropriately signed and returned, RAMS & COSHH data relevant and within date & Human Focus training also up to date?

Health & Safety - Accident and Near Miss Reporting

  • Have accidents and near misses identified been reported by the quickest practicable means and are records readily accessible?

Authorisation signatures

  • Client signature

  • Select date

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.