Information
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Site
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Client
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Conducted on
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Prepared by
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Location
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Personnel
Section 1 - Service Standards
1 - Helpdesk
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Have PSS been able to respond and resolve all objectives within appropriate time?
2 - Staff & Management
Contract Manager
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With regards to management of the contract, have all requirements set in the service agreement been met & to what standard? Please add further comments below to justify your answer.
Technical Skills Training
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Has all training for the month been issued suitably with records kept & future training needs planned for appropriately?
Customer Service Traning
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When observing PSS operatives, has customer service been adequate and are there any improvements that could be made?
Site Staff Attendance and Cover (Holiday & Sickness)
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Has cover been provided for absent operatives suitably & within appropriate time?
3 - Customer Service
Staff Behaviour
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Question covered in 3.4
Staff Presentation
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Is dress code being met?
Complaints
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Have all written complaints been responded to within 48 hours? If answer is no, please give explanation as to why.
Section 2 - Technical Standards
4 - Standards & Operation
Quality of Cleanliness Standards
Standard of cleaning
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Market mall
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Manning walk
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North way mall4
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North radar toilet
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North stairwell
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North fire exit
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Level 1 north side
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Level 2 north side
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Level 4 northside
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Service yard 1
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Service yard 2
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Service yard 3
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Service yard 4&5
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Back stairs (main)
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Back stairs (other)
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Level 1 southside
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Level 2 southside
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Level 2 toilets
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Level 2 corridor
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Level 4 southside
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South stairwell
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South side radar
Invoicing
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Has all invoicing been submitted within appropriate timescale holding correct information?
Equipment/Storage Standards
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Has all PSS equipment/storage areas been appropriately maintained, kept clean and remained accessible at all times? If possible, please provide photographic evidence of cleanliness from site inspection in media option below.
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Equipment/Storage Area
Monthly Contract Meeting
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Has minutes been provided provided in accordance with agreed specification
5 - Contract Specification
Daily / Weekly / Fortnightly Tasks
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Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.
Periodic Tasks
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Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.
Sub-contractor Management
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Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.
6 - Health & Safety
Health & Safety - Annual Reviews
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Are permits-to-work appropriately signed and returned, RAMS & COSHH data relevant and within date & Human Focus training also up to date?
Health & Safety - Accident and Near Miss Reporting
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Have accidents and near misses identified been reported by the quickest practicable means and are records readily accessible?
Authorisation signatures
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Client signature
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Select date
