Audit
Have PSS been able to respond and resolve all objectives within appropriate time?
With regards to management of the contract, have all requirements set in the service agreement been met & to what standard? Please add further comments below to justify your answer.
Has all training for the month been issued suitably with records kept & future training needs planned for appropriately?
When observing PSS operatives, has customer service been adequate and are there any improvements that could be made?
Has cover been provided for absent operatives suitably & within appropriate time?
Question covered in 3.4
Is dress code being met?
Have all written complaints been responded to within 48 hours? If answer is no, please give explanation as to why.
Market mall
Manning walk
North way mall4
North radar toilet
North stairwell
North fire exit
Level 1 north side
Level 2 north side
Level 4 northside
Service yard 1
Service yard 2
Service yard 3
Service yard 4&5
Back stairs (main)
Back stairs (other)
Level 1 southside
Level 2 southside
Level 2 toilets
Level 2 corridor
Level 4 southside
South stairwell
South side radar
Has all invoicing been submitted within appropriate timescale holding correct information?
Has all PSS equipment/storage areas been appropriately maintained, kept clean and remained accessible at all times? If possible, please provide photographic evidence of cleanliness from site inspection in media option below.
Has minutes been provided provided in accordance with agreed specification
Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.
Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.
Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.
Are permits-to-work appropriately signed and returned, RAMS & COSHH data relevant and within date & Human Focus training also up to date?
Have accidents and near misses identified been reported by the quickest practicable means and are records readily accessible?
