KPI Port Solent

Title Page

Conducted on
Prepared by
Location

Security

Fulfilment of Core Hours

Total Monthly Hours fulfilled on site
Total Variance (if different to contractual)

KPI Audit

Key

1 = Unacceptable, immediate action needed
2 = Action plan and review required
3 = Contractual Expectation
4- above contractual expectation

Health,safety and stautory compliance

Health and Safety Management • All Port Solent Security Staff must understand and apply the Workman policies and procedures in relation to the following aspects of Health and Safety: o Accident reporting procedures o Effective use of PPE o All other relevant aspects of Workman H&S procedures
Security industry authority • To provide Security Staff holding current Security Industry Authority (SIA) Licences for Security Guarding & CCTV (Public Space Surveillance) • The Workman Services Partner must be a holder of the SIA Approved Contractor Status for manned guarding & CCTV (Public Surveillance)
Public safety • Port Solent Staff must ensure that so far as is reasonably practicable all public areas are free of obstructions and hazards at all times that present a risk to public safety • Any hazards or risks located in the public car parks, walkways or service areas are to be cordoned off immediately and adequately controlled by using hazard tape/cones etc.to cordon off any area which may be deemed unsafe.
Equpiment • All security equipment and PPE provided must be fit for purpose, well maintained and kept in good working order
Shop and vacant unit inspections • Daily (external) and weekly (internal – vacant units only) where applicable
Risk Assessments • To carry out and provide detailed risk assessments relating to all aspects of the operational duties under the Health and Safety at Work Act.

Security resourse management

Provission of core securtiy hours • Sufficient numbers of Security Staff must be employed at Port Solent on a permanent full or part-time contract basis to fulfil the agreed contractual core Security hours at all times. Contract Manager • Monday – Thursday 0900-1700 • Sunday – 0900-1700 • Duty Manager • Monday – Sunday 0600-1800 & 1800-0300 • CCTV Officer • Monday – Sunday 0700-1900 & 1900-0700 • Patrol Officer • Fri-Sat 2000-0200 • Cleaners x 2 • Monday – Sunday 0700-1600 • Provision of additional cover Security Staff as required from time to time to cover any events which have an impact on the scheme. • Recruitment of replacement core Security Staff must commence immediately a Security Officer resigns is dismissed or removed from site.
Releif Management • The relief management arrangements must operate in accordance with the agreed procedures. • The agreed number of dedicated relief Security Officers must be available at all times. • Dedicated relief Security Officers must arrive on site to commence duty within 2 hours of the start time of the shift being covered • Recruitment of replacement core Security Staff must commence immediately a Security Officer resigns, is dismissed or removed from site. • All dedicated Service Provider relief Security staff must be trained in accordance with the contract minimum standards and arrive on site wearing full uniform
Staff rosters and work schedules • Detailed staff rosters must be available and displayed in the site office at all times • Detailed staff work schedules must be compiled for each Security officer, agreed with the individual Security officer and available to the Workman management teams at all times
Security Knowledge • All Port Solent Security staff must be fully conversant with all aspects of the following legislation: • Police and Criminal Evidence Act (PACE) • Data Protection Act
Arendance and time keeping • All Port Solent Security staff must be fully conversant with all aspects of the following legislation: • Police and Criminal Evidence Act (PACE) • Data Protection Act
Staff Training All Port Solent Security staff must have an individual training plan and be trained to the standards set out in the Service Provider training programme, specifically: • Level 1 – SIA Licensing Training, Manned Guarding (Mandatory for all Security Officers) • Level 1 – SIA Licensing Training, CCTV Public Surveillance (Mandatory for all CCTV Operators) • First Aid (3 day course) • IOSH Managing Safely (Contract Manager)
Vetting and induction • All Port Solent Security staff must be vetted in accordance with the requirements of BS7858 • A comprehensive induction programme must be undertaken
Contract Management Reports • The Service Provider partner must provide monthly performance reports including but not limited to the following information: • Staff Attendance and compliance with contracted hours • Security incidents • H&S Matters / Insurance risk reporting with back up photographic evidence • Crime Prevention Activities • Staff Training Programme • Management visits and activity • Operational developments and improvements • The Service Provider is to provide Port Solent with a Samsung Galaxy S5 to enable telephone and e-mail contact with both the Service Provider Management team and the Workman Management team. The devices should be equipped with the facility to take and e-mail photographs in order to capture evidence etc.
Innovation and Development• The Service Provider management team must demonstrate evidence of progression through innovation and continuous improvement against the agreed contract objectives
Support and Resilience• The Service Provider partner must have sufficient additional local / regional management support available at short notice to assist with serious emergencies or major incidents • The Service Provider Contract Manager must make arrangements for additional management support during periods of sickness or holiday absence by the regional contract management team • The Service Provider partner will keep Workman updated with any relevant intelligence received relating to the threat of possible extremist and terrorist activity at Port Solent
Provision of Staff Uniforms • The Service Provider will provide a managed uniform service providing a single point of contact for all requests, queries or complaints relating to staff uniforms. • The Service Provider must ensure all officers are provided with the approved Workman uniform items at all times. • Jackets, trousers, shirts and ties must be replaced annually on a rolling programme determined by the date the officer joined the site or during December of each year to coincide with the anniversary of the contract. • Site branded High visibility jackets and vests must be provided by the Service Provider partner as required. • Officers must wear approved footwear as provided. Training shoes must not be worn. • Steel toe capped shoes or boots must not be worn under any circumstances unless issued as approved PPE for wear whilst on patrol in designated areas.

Security

Security patrols • All Port Solent Security Patrols must be carried out in accordance with the agreed site procedures / assignment instructions at all times • Regular H&S and environmental inspections of key fixtures, fittings and instal-lations (utilising site specific checklist where appropriate) • Weekly statutory fire alarm and emergency light checks and recording
Customer services • To provide professional customer service at all times • To support the Workman management team through retailer and tenant liaison as part of their duties when requested.
CCTV Control room • Monitoring of CCTV in line with agreed assignment instructions and the CCTV Manual • Access control to all barriers
Incident Management Control of disorderly and nuisance behaviour at all times in a calm and effective manner • To communicate key information relating to any incident as required.
Night security procedures • Regular patrols of all areas on foot in accordance with the agreed site procedures • Correct application of the agreed lone working procedures.
Contract Administraion• An agreed set of assignment instructions incorporating the site routines, escalation and emergency procedures and requirements are provided and maintained at all times. • Detailed Security staff rosters must be provided to the site for a minimum one month forward period at all times
Quality Assurance • The Service Provider partner must ensure that Quality Assurance systems are compliant to ISO9001 are in place for the duration of the contract • The Service Provider Operations Manager will visit site at least once per week to review operations and undertake Performance Measurement audits • Service Provider partner Director will visit site at least once per month to review operations
Contract Management and Client Liaison• It is the responsibility of the Service Provider Management team to arrange, attend and minute monthly meetings with the Workman management team. Minutes of all formal meetings are to be provided in the agreed format within 7 days of the meeting. • The agreed escalation process must be available at all times
Staff wage payments • All staff wage payments must be timely and accurate in accordance with the agreed procedures • A defined wage payment escalation process must be in place to ensure all wage queries are dealt with promptly

Cleaning

Daily Cleaning

Customer External Walkways, Footpaths, Landscaped Areas and other Paved Areas.Daily litter pick and cleaning of all Specified Areas to ensure: • All areas are free from litter, debris, leaves and other loose materials • All areas are free from stains, spillage’s and impacted dirt. • All glass is free from stains and finger marks (where applicable). • All street furniture to be wiped clean and free from dirt and stains
Car Parking Areas and Roadways / Traffic Areas.Daily litter pick of car park surfaces, entrance roads and all traffic areas etc. to ensure: • All areas free from litter, rubbish, loose debris / spillages. • Any Fly tipping is reported to the Workman management team and removed promptly from site upon receipt of a Purchase Order • Any lying oil covered with absorbent granules or removed where possible • Any offensive Graffiti to front of house areas is removed within 24 hours. All other Graffiti to be removed within 7 days
Service Access Roads / Delivery Bays / External Storage Areas. Working with the Tenants Store Management and the Workman Operations Team, to ensure that all back of house servicing areas remain free from debris and combustible materials at all times. Daily litter pick of all service roads, delivery bays and external storage areas etc. to ensure: • All Port Solent areas free from litter, rubbish, loose debris / spillages and any combustible materials • Any Fly tipping is reported to the Workman management team and removed promptly from site upon receipt of a Purchase Order • Any lying oil covered with absorbent granules or removed where possible • Any offensive Graffiti to front of house areas is removed within 24 hours. All other Graffiti to be removed within 7 days
Litter Bins and Other Waste Receptacles – preparation and emptying. • The cleaning team are to collect tenant waste bins and transport them to the compacting area where waste is to be compacted, replenishing with empty bins where needed. • The cleaning team are to collect recyclable materials from tenant areas and to transport to baler where materials are to be baled ready for collection. • Additional waste collection to be carried out as and when needed as instructed by site manager
Low Level Customer Signage. • Surfaces free from removable stains, spillage’s etc. • Free from impacted debris e.g. chewing gum, labels etc.
Site Office Tables, Desks, Chairs, Cupboards, Cabinets • Free from loose debris, dust and cobwebs. • Surfaces free from removable stains, spillage’s etc. • Free from impacted debris e.g. chewing gum, labels etc. • Even polish to hardwood and leather surfaces. • Glass free from finger marks.

Periodic Cleaning

Customer Car Park Areas. All Car Park Surface Areas including marked all spaces and traffic areas throughout • Full machine sweep of car park surfaces, entrance roads and all traffic areas etc. to ensure: • All areas free from rubbish, loose debris, mud / silt. • Any lying oil covered with absorbent granules or removed where possible. • All areas are free from leaves.
External Paved Areas External cleaning to specified areas • Deep clean of all front of house external paved areas to include / ensure: • Power washing of all specified areas to remove impacted debris including chewing gum (any block / paving joints to be re-sanded using appropriate kiln dried sand as required). • All areas are free from rubbish, loose debris and removable stains / spillages. • All areas are free from leaves, weeds, moss and green algae
Periodic Cleaning • To provide a Bi-Annual cleaning service to the glass canopy over Weatherspoon’s and to the white fabric canopies located to the water front

Cleaning Equipment / Machinery.

Cleaning Equipment / Machinery • All specified Machinery and Equipment is to be sourced from a reputable UK / EU supplier. • All specified Machinery and Equipment is to be provided for the sole at Port Solent and not shared unless agreed otherwise. • All equipment is to be purchased new with a manufacturer’s warranty period of at least 12 months remaining at the commencement of the contract unless otherwise agreed. • All items of machinery and equipment must come ready supplied with all charging equipment and specialist tools. • All equipment must be fit for the purpose it is designed
Maintenance and Testing of Equipment. • All items of electrical machinery and equipment must be tested for electrical safety and labelled accordingly prior to delivery on site. • All equipment is to be maintained for the duration of the contract in accordance with the manufacturer’s recommendations.
Breakdown and Repair Provisions. • The Service Provider must ensure that a comprehensive repair service is in place for all equipment. • In the event of equipment failure that cannot be repaired within 48 hours an equivalent temporary machine must be provided by the Service Provider at no additional cost.

Site

Staff Training. • All Service Provider’s staff operating machinery at Port Solent must receive the appropriate level of training on the use of the machinery in accordance with the manufacturers recommendations. • All training must be carried out by a suitably qualified and authorised person. • Written certification of all training must be issued by the trainer upon completion
Cleaning Equipment Provision. • 1 x Billy Goat Industrial Vacuum • 1 x Karcher Pedestrian Sweeper • 1 x Janitorial Trolley • 1 x Leaf Blower (Petrol) • Various (Litter Pickers, Brooms Shovels)
Communications Provision • 2 x Samsung Galaxy S5 • 1x IPad • 2x Bodycam • 1x AEJ Laptop

Sign Off

AEJ Management
Workman Management

KPI Port Solent

Go digital today!

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Fulfilment of Core Hours

KPI Audit

Health,safety and stautory compliance

Security resourse management

Security

Daily Cleaning

Periodic Cleaning

Cleaning Equipment / Machinery.

Site

Related checklists

KPI Port Solent

Free KPI Port Solent Checklist

Go digital today!

Convert your paper checklists into digital forms

Fulfilment of Core Hours

KPI Audit

Health,safety and stautory compliance

Security resourse management

Security

Daily Cleaning

Periodic Cleaning

Cleaning Equipment / Machinery.

Site

Related checklists