Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

MEP Staff

  • M1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role

  • M2 Material Storage - Correct and safe storage of materials on site, eg. Lubricants and oils as per the COSH regs, safe storage and removal of waste material eg. Used bulbs.

  • M3 Response time - Response time to emergency call-outs i.e. Within specified timeframe as per SLA (30 min 90% conformance)

  • M4 Record keeping - Record of support and input to the helpdesk relating to reaction to tasking and reporting of defects

  • M5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn, including security badges as per the Etihad style guidelines

  • M6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific site from attendance records

  • M7 Written Reports - Comprehensibility of written reports at the point of on site preparation with all relevant system information

Cleaning Staff

  • C1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role

  • C2 Material Storage - Correct and safe storage of materials on site as per COSH regs.

  • C3 Response time - Response time to emergency call-outs i.e. Within two hour timeframe, on-site call-outs as per SLA (min 90% conformance)

  • C4 Record keeping - Record of support and input to the helpdesk relating to reaction to tasking and reporting of defects

  • C5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn and proper fit, including security badges and name badges, personal hygiene as per Etihad style and image standards.

  • C6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific site from attendance records (100%conformance)

Sign Off

  • On site representative

  • Auditor's signature

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