Information
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Level 4 Sign Off
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Manager Name
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Store Name
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Store Number
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Franchisee
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Conducted on
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Prepared by
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M = Meets Expectations
N = Needs Imprivement
D = Instant Defferral -
Approved?
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Team
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Listens to team members
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Communicates with team well
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Treats team with respect
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Gives appropriate feedback to team members
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Motivates Team
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Ensure team member documentation is up to date
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Ensures team member training records are up to date
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Image
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Leads by example
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Rectifies and team image violations
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Store image to standard
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Product
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Manages product quality during shift
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Ensures correct storage of products
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Service
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Ensures bottle necks are quickly resolved
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Aware of service stats and issues
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Monitors CSR phone manner and up selling techniques
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Deals effectively with customer concerns or questions
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Is stocked to rock
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Implements HTA in store
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Ensures drivers clock out correctly
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Aware and taking action on YHMAH NPS
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Aware and taking action of online feedback
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Sales
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Knows sales forecast and trends for next period
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Has a LSM plan in place
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Security
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Ensures drivers complete vehicle checklists
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Skims till regularly
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Ensures drivers cash drop after each run
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Ensures back door/drivers door are kept closed
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Ensures security call backs are conducted as required
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Cleaning and Hygiene
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Enforces and practices Health & Safety policy and sanitation standards
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Manages correct hand washing procedures
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Ensures HACCP systems are fully completed
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Fun
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Demonstrates positive energy
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Encourages fun in their team
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Paperwork
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Office clean and organised
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Can interpret Daily Order Report and Key Indicators
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Has a good understanding of OER and Safety and Security audits
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Profit
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Can explain how FLM can be impacted
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Makes appropriate staffing decisions based on level of business
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Attitude
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Is able to quickly react and resolve issues
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Takes ownership in overall performance of the store
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Comments
