Lacado LLC,dba Taco Casa

• Store ID

  No observation

• Conducted on

  Date

• Prepared by

• Location

  Media

• Managers Name

• Upon arriving at the speaker box "Greeted within 5 seconds or less?"

  Yes

  No

  N/A

• Order taker spoke clearly & in a friendly tone of voice?

  Yes

  No

  N/A

• Did order taker suggestively sell an additional menu item?

  Yes

  No

  N/A

• Order taker repeated order back?

  Yes

  No

  N/A

• Order taker quoted amount ?

  Yes

  No

  N/A

• Order taker said Thank you at the end of transaction?

  Yes

  No

  N/A

• Window cashier OR Drive thru #2 lane cashier said Hello upon arriving for order pick up?

  Yes

  No

  N/A

• Order was repeated a 2nd time?

  Yes

  No

  N/A

• Order filled in a timely manner?

  Yes

  No

  N/A

• Window cashier or Drive thru #2 lane cashier offered thank you or a closing pleasantry?

  Yes

  No

  N/A

• Was a receipt given for order transaction?

  Yes

  No

  N/A

• Was order filled accurately?

  Yes

  No

  N/A

• Did order include hot sauce & necessary utensils & napkins?

  Yes

  No

  N/A

• Product presentation & temperature?

  Safe

  At Risk

  N/A

EXTERIOR OF BUILDING

• Exterior building lights including menu boards & LED signage working properly? ( Night visit)

  Yes

  No

  N/A

• Parking lot clean & free of debris?

  Yes

  No

  N/A

• Dumpster area clean & free of debris?

  Yes

  No

  N/A

• Dumpster gates & doors closed?

  Yes

  No

  N/A

• Grease container lid closed?

  Yes

  No

  N/A

• Drive-thru menu boards & speaker box in good condition?

  Yes

  No

  N/A

• Window signage in good condition & up to date?

  Yes

  No

  N/A

• Outside trash cans not overflowing?

  Compliant

  Non-Compliant

  N/A

• Lawn & Flower beds Guest appealing?

  Yes

  No

  N/A

• Sidewalk clean no evidence of trash trail?

  Compliant

  Non-Compliant

  N/A

• Front entry doors clean & properly working?

  Yes

  No

  N/A

DINNING ROOM

• Weather applicable, wet floor sign displayed at door entry if needed?

  Yes

  No

  N/A

• Floor swept, clean & dry? (No dead insects present)

  Compliant

  Non-Compliant

  N/A

• Dinning room trash cans not overflowing?

  Compliant

  Non-Compliant

  N/A

• Dining room windows clean?

  Yes

  No

  N/A

• Window sills wiped clean ?

  Yes

  No

  N/A

• Not more than 1 dirty table for Guest?

  Yes

  No

  N/A

• Condiment bar stocked full & neat?

  Yes

  No

  N/A

• Napkins well stocked?

  Yes

  No

  N/A

• No dusty vents & ceilings?

  Compliant

  Non-Compliant

  N/A

• Dinning room pictures clean & streak free?

  Yes

  No

  N/A

• All Dinning room light fixtures working?

  Yes

  No

  N/A

• Front counter area clean & clutter free?

  Yes

  No

  N/A

RESTROOMS

• Restroom entry doors wiped clean?

  Yes

  No

  N/A

• Floors swept cleaned & dry? (No dead insects present)

  Yes

  No

  N/A

• No foul odor?

  Compliant

  Non-Compliant

  N/A

• Hand sinks clean & well maintained?

  Yes

  No

  N/A

• Mens urinal clean & properly working?

  Yes

  No

  N/A

• Toilets clean & properly working?

  Yes

  No

  N/A

• Toilet paper fully stocked & properly inserted?

  Yes

  No

  N/A

• Trash cans not overflowing & neatly placed in can?

  Compliant

  Non-Compliant

  N/A

• Hand soap & Hand sanitizer full & properly inserted?

  Yes

  No

  N/A

• Paper towels well stocked & properly inserted?

  Yes

  No

  N/A

• All light fixtures working?

  Yes

  No

  N/A

• No dust on vents & ceilings?

  Compliant

  Non-Compliant

  N/A

EMPLOYEE STAFFING

• Well staffed for shift?

  Good

  Fair

  Poor

  N/A

GUEST INTERACTION OBSERVATION

• Friendly greeting provided within 5 seconds

  Yes

  No

  N/A

• Table touches (If observed) ?

  Wowed guest

  Not observed

• Order number is verbally said to guest?

  Yes

  No

  N/A

• Drink was handed out to guest?

  Pass

  Fail

  N/A

• Order number is called out in a friendly manner? ( Example = Order #99 is ready)

  Pass

  Fail

  N/A

UNIFORMS & EMPLOYEE GUIDLINES

• Uniform Shirts tucked in if applicable?

  Yes

  No

  N/A

• Black belt worn if applicable?

  Yes

  No

  N/A

• Clean & neat uniforms observed?

  Yes

  No

  N/A

• Solid black pants or appropriate shorts ? ( No faded jeans or yoga pants)

  Yes

  No

  N/A

• Solid black non-slip shoes?

  Yes

  No

  N/A

• No watches or bracelets?

  Compliant

  Non-Compliant

  N/A

• No necklaces hanging out of uniform shirt?

  Compliant

  Non-Compliant

  N/A

• Hat on & worn properly?

  Yes

  No

  N/A

• Hair tightly restrained? (Hair-net worn if needed)

  Yes

  No

  N/A

• No facial piercings ( Nose ring acceptable)

  Compliant

  Non-Compliant

  N/A

• No charms or jewels to be worn on nails?

  Compliant

  Non-Compliant

  N/A

• No hoodies or unapproved jackets?

  Compliant

  Non-Compliant

  N/A

• Good personal hygiene? (No touching face, hair etc. without washing hands first)

  Yes

  No

  N/A

• Proper hand washing observed?

  Yes

  No

  N/A

• No rude behavior observed?

  Compliant

  Non-Compliant

  N/A

KITCHEN

• No dust on vents or ceiling's?

  Compliant

  Non-Compliant

  N/A

• All light fixtures working & good condition?

  Yes

  No

  N/A

• Floors clean no debris build up under tables or equipment?

  Yes

  No

  N/A

• Floor drains clean?

  Yes

  No

  N/A

• Kitchen walls clean?

  Yes

  No

  N/A

• Hand sinks clean & well stocked with soap,sanitzer & paper towels?

  Yes

  No

  N/A

• Tea machine counter clean & wiped under?

  Yes

  No

  N/A

• Stove clean in detail?

  Yes

  No

  N/A

• Fryer clean? ( Oil clear visibility & not smoking)

  Yes

  No

  N/A

• 3-compartment sink clean & set up correctly?

  Yes

  No

  N/A

• Storeroom neat & box flabs cut throughout store?

  Yes

  No

  N/A

• Mop sink area clean?

  Yes

  No

  N/A

• Dust pans clean?

  Yes

  No

  N/A

• Mops hanging mop head down?

  Yes

  No

  N/A

• Walk in cooler working properly & cleaned? (Working thermometer available ?)

  Yes

  No

  N/A

• Walk -in cooler temperature?

• Steam lines clean & Paper wraps rotated properly?

  Yes

  No

  N/A

• Sanitizer buckets available & at proper strength?

  Yes

  No

  N/A

• Hot water available? (100* Hand sinks & 3-Compartment sink wash water *110+)

  Yes

  No

  N/A

• Equipment working & well maintained?

  Yes

  No

  N/A

PRODUCT QUALITY

• Working thermometers available?

  Yes

  No

  N/A

• No cross-contamination observed?

  Compliant

  Non-Compliant

  N/A

• Proper Meat procedures observed?

  Yes

  No

  N/A

• Proper Bean procedures observed? (Bean Pot, Cooling method, Cook)

  Yes

  No

  N/A

• Cooked Meat properly drained & Cook initials & time on lid?

  Yes

  No

  N/A

• Cooked Beans not too runny or dry?

  Yes

  No

  N/A

• All walk-in product dated & rotated properly?

  Yes

  No

  N/A

• No expired food?

  Safe

  At Risk

  N/A

• Steam-line temperature?

• Cooked Meat temperature?

• Cooked Beans temperature?

• Cold well Temperature?

• Food orders properly portioned & packaged neatly?

  Yes

  No

  N/A

• Steam-line area clean & wiped down during business?

  Yes

  No

  N/A

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OFFICE & ADMINSTRATIVE

• Food handlers certificates available & up to date?

  Yes

  No

  N/A

• At least 1 Manager on duty has their Serve Safe certificate?

  Yes

  No

  N/A

• Operations log book completed daily?

  Yes

  No

  N/A

• Food permit up to date?

  Yes

  No

  N/A

• Recent Health inspection posted on front wall?

  Yes

  No

  N/A

• Managers office neat & clean?

  Yes

  No

  N/A

ADDITIONAL FEEDBACK

• Observation not listed above