Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Host
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The host warmly welcomed the guest
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The host escorted the guest to the table
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The host offered chair assistance
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The host closed the interaction warmly
Foundations
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The guest was acknowledge
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There was an eye contact and focus on guest
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The employee used an appropriate tone and pace
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The employee was highly articulate
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The Employee was well presented
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Interactions was closed appropriately
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The guest's name was used
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The employee showed genuine care
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Anticipatory service was offered
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If a request was declined, an appropriate alternative was offered
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The employee was alert, attentive and approachable
The Initial Table Greeting
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The table was immediately greeted
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The guest's name was used
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The guest was offered beverages
Expert Menu Knowledge
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The employee used descriptive words to talk about the food or beverage
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If the guest was choosing between two items, the epmloyee desscribed both
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If the guest asked what the employee's favorite item was, the employee showed care
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If an item was out of stock, an alternative that was appropriate was offered
Throughout the Experience
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Refills were offered
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Food was served on time
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Items were served accurately
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The proper cutlery was delivered
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The table was appropriately maintained
The end of the Meal
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The billing proccess was convenient
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The guest felt appreciated
