Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Arrival
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Is the door in the corridor clean
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Does the bedroom smell neutral on arrival <br>
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Is the door from the bedroom side clean<br>
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Does the door have DND, Breakfast Card, Fire Exit sign
Lobby Area
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Is the wardrobe area clean
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Does the wardrobe have correct hangers, 5 boys, 3 girls and correct no of clips
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Are Exec Items in place & clean - Iron & Board, Dressing Gowns, Safe
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Is the mirror, frame and light on mirror clean
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Is the interconnecting door, clean, bolt locked, in between doors clean
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is the ceiling light clean, free of flies
Desk Area
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Is the desk area clean underneath
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Is the desk area clean on top <br>
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Is desk clutter free - all guest room table and desk area free from clutter - all printed material must be placed in collateral stand or in desk drawer
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Is the desk collateral correct & clean - Menu- IHG Rewards- Guest Promise - Internet Card - Forget Something - No Smoking
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Is TV collateral clean - video card - remote control - check battery cover
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Is desk chair clean, legs, fabric, wooden frame
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Is desk mirror clean , glass & frame <br>
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Is desk lamp clean, is shade clean <br>
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Is desk drawers clean inside & on front
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Is hair dryer clean, ( min 1200 watts) free from fingerprints, sticky stuff, back vent clear
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Dry cleaning bag and order form to be placed in drawer - in good condition
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Is the bin clean, inside, outside, any rubbish left inside bag
Tea / Coffee Facility
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Is the tray clean
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Is the crockery clean, sachet holder, cups clean & matching
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Are the glasses ( toughened) clean, matching & on coasters
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Is the tea/ coffee to standard 4 tea , 4 coffee, 2 decaf, 4 white s, 2 brown s, 2 low cal s, 4 milk ( based on double / double)
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Is the kettle clean and empty of water
Seating Area
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Is the window clean, glass inside, area next to handle, bottom ledge free from build up
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Is the window dressing clean, not creased
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Is the heater clean, vents, facia, controller
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Is the heater on pre- heat, winter only
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Are the tables and chairs clean
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Is the standard lamp clean - shade- base - lightbulb
Bed Area
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Is the headboard clean
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Are the side tables clean <br>
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Are the bedside lights clean, shades, bulbs<br>
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Is the collateral correct, notepad & pen <br>
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Is the phone clean, handle, face plate , room no typed , message light clear
Other
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Are pictures free of dust
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Are walls free from dirt, cobwebs & removable marks
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Is ceiling free of cobwebs & removable marks
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Are light switches free from fingerprints
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Is the carpet free from rubbish
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Is the carpet free from removable stains
The Bed
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Is the bed presented well ( no extra dressings above brand )
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Are the pillows correct, tags even, pillowcases clean, pillow protector being used, tag matching pillow type
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Is the bed throw, clean, increased
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Is the duvet clean, free from marks
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Are the sheets clean, free from stains
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Is the mattress protector clean, free from hairs, stains
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is the mattress clean, free from stains, is the turning date correct
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Is the bed base clean and free from stains
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Is the under the bed, free from litter and dust
Bathroom
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Is the bathroom door clean - bedroom side
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is the bathroom door clean - bathroom side - door hook in situ
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Is the mirror clean
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Is the sink area clean
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Is the sink chrome to standard
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Is the sink area tiles etc clean
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Toiletries - clean stand - 1 x 20g soap - 1 x 30g soap - shampoo - bath gel - Sani bags
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Are the glasses correct - toughened not plastic
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Are the tissues correct - in tissue dispenser
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Is the Sani bin clean
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Is the bath area clean
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Is the bathroom chrome to standard
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Is the bath area tiles clean
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Is Shower curtain clean
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Are bath towels etc compliant inc. rubber bath mat
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is the toilet clean -outside
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is the toilet clean - inside
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Are toilet rolls compliant - 1 in use and 1 on stainless steel reserve holder
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is the floor clean
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is the vent clean
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is the ceiling clean
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Is the lighting correct
Executive Room Items
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Wardrobe - iron (auto cut off) - board - bathrobe ( 2 if double occ) - safe
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Minibar - clean - empty of guest items
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Minibar - stocked with snacks & drinks - toughened glassware capped or on coaster
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Comp items - full size chic bar ideally served chilled from minibar ( one per occupant ) - still & spark water must be served chilled from minibar ( one of each per occupant ) - identified on mini bar tariff as comp - replenished daily
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Phone - speakerphone facility - Magazine - x 1 - business or general interest - placed on coffee table
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Bathroom - 2 x 30g soap - shampoo - shower gel - body lotion - sewing kit - nail tile - shoe glove - shower cap - 2 face cloths
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Bathroom - magnifying mirror - clean
DDA Compliance
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is all the room compliant - all items in reach - pull cords nearly touching floor - 2 robe hooks in bathroom
Sign Off
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People Auditing