LDTV DTH Quality Inspection.

• Add location
  Address

• Select date

  Date

• Engineer Inspected.

• Attending Supervisor.

• Job Number.

• Live/Retro.

The Engineer.

• Parking Correct

  Yes

  No

  N/A

• Is the engineer wearing LDTV identification badge ?

  Yes

  No

  N/A

• Did the Engineer use overshoes ?

  Yes

  No

  N/A

• Did the Engineer wear LDTV uniform ?

  Yes

  No

  N/A

• Is Engineer Smart in Appearance

  Yes

  No

  N/A

• Van Clean and Tidy

  Yes

  No

  N/A

Health and Safety.

• Risk Assessment & Method Statement Present ?

  Yes

  No

  N/A

• Hazards to Customer Identified.

  Yes

  No

  N/A

• Have Relevant H&S Procedures Implemented ?

  Yes

  No

  N/A

• Evidence of correct usage of PPE and Access Equipment

  Yes

  No

  N/A

• **Special Heights - Heights checked for compliance.

  Yes

  No

  N/A

Dish Installation and Containment.

• Is the dish future proofed ?

  Yes

  No

  N/A

• Cable route from dish to entry neat and tidy.

  Yes

  No

  N/A

• Drilled and sealed correctly?

  Yes

  No

  N/A

• Has site been left clean and tidy ?

  Yes

  No

  N/A

• Has MDU install procedure been followed to spec?

  Yes

  No

  N/A

• Is the dish dressed and secured correctly ?

  Yes

  No

  N/A

House Proud.

• Was cable fixed neatly and terminated correctly ?

  Yes

  No

  N/A

• Was force download carried out at time of installation.

  Yes

  No

  N/A

• Was single feed mode enabled ? If so why

  Yes

  No

  N/A

• Additional equipment installed and reconnections made ?

  Yes

  No

  N/A

• Has the site been left clean and tidy ?

  Yes

  No

  N/A

• Ws a scart cable used? If so was scart control enabled ?

  Yes

  No

  N/A

• Was remote programmed and code recorded ?

  Yes

  No

  N/A

• Was internal hole filled and sealed

  Yes

  No

  N/A

Phone and Broadband.

• Has the Phone Line been Checked and Tested ?

  Yes

  No

  N/A

• Has Telephone line been run to box and tested ?

  Yes

  No

  N/A

• Is the BB filter present ?

  Yes

  No

  N/A

• Has router been connected

  Yes

  No

  N/A

• Has the wireless receiver been installed ?

  Yes

  No

  N/A

• Has phone prefix been added ?

  Yes

  No

  N/A

Education.

• TV guide.

  Yes

  No

  N/A

• On Demand.

  Yes

  No

  N/A

• Box Office.

  Yes

  No

  N/A

• Pin No

  Yes

  No

  N/A

• Sky Go App.

  Yes

  No

  N/A

• Source Input?

  Yes

  No

  N/A

• Interactive.

  Yes

  No

  N/A

Customer Experience.

• Was engineer Clean & Polite ?

  Yes

  No

  N/A

• Did engineer inform you regarding ETA.

  Yes

  No

  N/A

• Did the engineer arrive during eat period.

  Yes

  No

  N/A

• Did the engineer show identification before entering premise

  Yes

  No

  N/A

• Was the additional costs and installation procedure explained to an acceptable level. ?

  Yes

  No

  N/A

• Was the install process carried out as required to a satisfactory level ?

  Yes

  No

  N/A

• Do you feel confident in the day to day use of you new Sky+ HD box

  Yes

  No

  N/A

• On a scale of 1-10 how would you rate your Love Digital TV experience ?

  Yes

  No

  N/A

• (Optional) would you recommend us to a family member ?

  Yes

  No

  N/A

• Mention Smart Cover to close

  Yes

  No

  N/A