Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Hotel Main Entrance
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Entrance Doors 入口<br><br>Cleanliness 是否干净<br>Visible and clean 显著度及清洁度<br>Appealing 吸引人的 <br>Light Sufficiency 灯光是否充足
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Main drive way 主车道<br><br>Clean 是否干净<br>Cleanliness 是否干净?LIghting灯光是否充足?<br>Visible and clean 显著度及清洁度<br>Appealing 吸引人的<br>Light Sufficiency 灯光是否充足
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Signage 招牌<br><br>Clean是否干净<br>Cleanliness 是否干净?Lighting灯光是否充足?<br>Visible and clean 显著度及清洁度<br>Appealing 吸引人的<br>Light Suffciency 灯光是否充足
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Carpet/Marble condition/Wall/Pillars/Furniture/Plants/Flower arrangements nice and appealing are clean and well maintained /地毯/大理石状况/墙壁/梁柱/家具/植物/花卉摆设是否干净及良好保养
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Lighting Level 灯光照明<br><br>Appropriate 适当度
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Climate control 温度控制<br><br>Adequate 是否够冷,暖
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Cleanliness of area 公共区域清洁度<br><br>Is the entire Lounge area clean? Including sofas,Chairs and carpet?是否全部休息区域都干净?
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The Lobby area on 1st Floor 一层大堂区域<br><br>Is the entire Lounge area clean?Including sofas,Chair and carpet?是否全部休息区域都干净?
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Lighting ceremony preparation 点灯仪式准备<br><br>Friendly 友善的,Attentive 细心的<br>Uniform clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Security 安全<br><br>Friendly 友善的,Attentive细心的<br>Staff at post 员工是否在岗<br>Assist with Finance to heck House Bank协助检查财务部店内保险箱开箱<br>
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Check all emergency exit doors on the ground floor 紧急出口的检查<br><br>Are the lights working ?灯是否开启?<br>Is the Exit free of obstacles?出口是否通畅无阻?
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Bellman/Boy 行李员<br><br>Are all areas Clean and sufficient staffing present? 礼宾区域是否干净,员工是否在岗?
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Luggage store room 行李房<br><br>Are all areas clean and in order? Locked at all times? 行李房内是否清洁,摆放是否到位,是否在锁门状态?
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Luggage Trolleys 行李车<br><br>Are the carts at their designated location?行李车是否在指定位置?
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Electrical cabbie 高尔夫车<br><br>Cleanliness 是否干净?
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Check the safe-Deposit Room 检查保险室<br><br>Is the floor clean and the room in good condition?地面是否清洁?房间是否处于良好状态?
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Check the House Phone in lobby 检查大堂和公共电话<br><br>Are they working properly?电话是否在可使用状态?<br>Is there a yellow page present in the lobby?if note pad,pen and paper set is complete?是否有电话黄页,便签本及纸笔?
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Scent at lobby大堂香薰机是否正常工作?<br><br>
Lobby /Front Office 前厅
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Reception /Front Desk 接待/前台<br><br>Friendly 友善的,Attentive 细心的<br>Guest name will be used 是否称呼客人姓名<br>Suffcient Staff 足够的人力<br>Uniforms clean and name badge 制服干净整洁,佩戴名牌
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Guest Services Manager 宾客服务经理<br><br>Friendly 友善的,Attentive 细心的,Effective有效率的<br>Uniforms clean and name badge 制服干净整洁,佩戴名牌<br>Is the wifi accessible?无线网络能否使用?Yes / No
Latitude 18 北纬18
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Music 音乐<br><br>Background music 背景音乐
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Carpet /Flooring 地毯及地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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Menu cards /Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好
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Department Head on te spot 部门负责人是否在现场<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Breakers 全日餐厅 Kitchen 厨房
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Music 音乐 <br><br>Background music 背景音乐
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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Menu cards /Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好
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Department Head on te spot 部门负责人是否在现场<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Flavor 日韩餐厅 Kitchen 厨房
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Music 音乐 <br><br>Background music 背景音乐
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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Menu cards /Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好
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Department Head on te spot 部门负责人是否在现场<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Horizon 烧烤吧 Kitchen 厨房
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Music 音乐 <br><br>Background music 背景音乐
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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Menu cards /Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好
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Department Head on te spot 部门负责人是否在现场<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Ai Mei Chinese Restaurant 艾美中餐厅 Kitchen 厨房
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Ai Mei main dining room 中餐厅外场<br><br>
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Music 音乐 <br><br>Background music 背景音乐
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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Menu cards /Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好
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Department Head on te spot 部门负责人是否在现场<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Check private dining rooms,including:检查用餐包间,包括<br><br>V1(yes /no)V2 +3(yes /no)V 4+5(yes/no)V 6+7(yes/no)V8(yes /no)
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Are all rooms ready for operation?是否所有包厢均可投入运作?<br><br>V1(yes /no)V2 +3(yes /no)V 4+5(yes/no)V 6+7(yes/no)V8(yes /no)
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Toilet clean?卫生间干净?<br><br>V1(yes /no)V2 +3(yes /no)V 4+5(yes/no)V 6+7(yes/no)V8(yes /no)
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Centre piece fresh? 台面装饰插花是否新鲜?<br><br>V1(yes /no)V2 +3(yes /no)V 4+5(yes/no)V 6+7(yes/no)V8(yes /no)
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Light condition? 灯光是否充足? <br><br>V1(yes /no)V2 +3(yes /no)V 4+5(yes/no)V 6+7(yes/no)V8(yes /no)
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Air con working?空调是否运作?<br><br>V1(yes /no)V2 +3(yes /no)V 4+5(yes/no)V 6+7(yes/no)V8(yes /no)
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Window clean? 窗户是否干净?<br><br>V1(yes /no)V2 +3(yes /no)V 4+5(yes/no)V 6+7(yes/no)V8(yes /no)
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Check the Foyer in front of Private DIning rooms on 3rd Floor 检查包间前厅休息区<br><br>Are lights in order? 灯是否正常?<br>Sofa chair and table clean?沙发椅和茶几是否干净?<br>Floor and wall clean? 地板和墙壁是否干净?
Sensations 娱乐厅
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Music 音乐 <br><br>Background music 背景音乐
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Ambience 气氛<br><br>Appropriate to the theme 是否适合现场环境
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Climate control 温度控制<br><br>Adequate 是否够冷,暖
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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All game 娱乐项目<br><br>In order 可正常使用<br>
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Toilet 卫生间<br><br>Clean and all light working 干净?灯正常使用?
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Menu cards /Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好
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Department Head on te spot 部门负责人是否在现场<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Banquet 宴会厅
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Guest presence is acknowledge 1min 客户到达后的一分钟内就有人接待
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If there are set up 如会议室有布置 Table cloth 台布<br><br>Cleanliness 干净度
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If there are set up 如会议室有布置 Chair cover 椅套<br><br>Cleanliness 干净度
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If there are set up 如会议室有布置 Set up 整体布置<br><br>In order 整齐度
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If there are set up 如会议室有布置 Centre piece台面装饰插花<br><br>Attractive 是否吸引
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Toilet 卫生间<br><br>Cleanliness 干净度
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Foyer 宴会厅外场<br><br>Cleanliness 干净度<br><br>
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Entrance light 入口处灯光<br><br>In order 正常使用
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Entertainment 表演<br><br>Background music and / or musicians 背景音乐或乐师
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Ambience 气氛<br><br>Appropriate to the theme 是否适合现场环境
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Climate control 温度控制<br><br>Adequate 是否够冷,暖
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Carpet /Flooring 地毯及地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
VIP check-in 贵宾登记入房状况
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VIP name and company 贵宾姓名及所属公司名
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Room check before arrival? 入住前是否检查?
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Fruit type 水果种类:
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Please use room check list 使用房间检查表
Business center 商务中心
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PC with internet and audio pack 电脑上网及音乐设备。Computer 电脑<br><br>In order? 正常使用<br><br>
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PC with internet and audio pack 电脑上网及音乐设备。 Internet 网络<br><br>Accessed easily 能快速上网
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Uniformed Services 服务人员的状况<br><br>Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Meeting room 会议室<br><br>Cleanliness and set up 干净度和是否整齐
Public Toilet in Lobby 大堂客卫
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East wing 东边<br><br>Cleanliness 干净度
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West wing 西边<br><br>Cleanliness 干净度
Inspect guest elevator 电梯检查
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Cleanliness of area 区域清洁度<br><br>Cleanliness 干净度
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Light levels 灯光照明度<br><br>Appropriate and no bulbs burned 是否适当并且没有坏掉的灯泡
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Music 音乐<br><br>Background,soft music 背景音乐,轻音乐
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Emergency button available 呼叫按钮是否可以使用<br><br>Are they clean? 是否干净?<br>Any sign of vandalism 是否有故意破坏的记号?
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Check all back of the house elevator 员工电梯检查<br><br>Are they clean? 是否干净?<br>Any sign of vandalism 是否有故意破坏的记号?
Fitness center 康体中心
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Music 音乐<br><br>Background music 背景音乐
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好<br>Is all fitness equipment in good working condition? 所有器械是否处于正常状态?<br>Is there a health club attendant in the Gym to assist guests?是否有一位健身房员工在协助客人?
Penguin Club 儿童俱乐部
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Music 音乐<br><br>Background music 背景音乐<br>
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Cleanliness 清洁<br><br>Clean and well maintained 清洁保养度是否良好
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
Spa 水疗中心
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Corridor and room Cleanliness 走廊及按摩房清洁
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Floor trap 大堂水井<br><br>Working 正常工作
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Sauna 桑拿<br><br>Working 正常工作
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Steam bath 蒸汽浴<br><br>Working 正常工作
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Jacuzzi 水力按摩池<br><br>Working 正常工作
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All the massage room 所有按摩房及备注<br><br>Working 正常工作
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Climate control 温度控制<br><br>Adequate 是否够冷/暖<br>
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Pool and Pool Bar 游泳池和泳池
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Music 音乐 <br><br>Background music 背景音乐
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Pool Cleanliness 清洁<br><br>Cleanliness 清洁度
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Recycling System 泳池水循环系统
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Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉的灯泡
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Changing room 所有更衣室<br><br>Cleanliness 清洁度
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Towels /Flooring 毛巾及地板/Furniture 家具<br><br>Clean and we'll maintained 清洁保养度是否良好
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Life Saving Equipment clean and well presented 救生用品必须是干净并且摆设良好
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Department Head on te spot 部门负责人是否在现场<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
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Staff 员工<br><br>Friendly 友善的,Attentive 细心的,Effective 有效率的<br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Beach 沙滩
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Cleanliness 清洁
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Lighting levels +Beach Logo 灯光照明度及Logo <br><br>Appropriate bad no bulbs burned 是否适当并且没有破坏的灯泡<br><br>
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Music 音乐 <br><br>Background, soft music 背景音乐
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Staff performance (Security,Rec )保安,康乐部员工表现<br><br>Presence, Appearance,Service 在场,仪表,服务
Power Centre 动力中心
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Cleanliness 清洁
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Lighting in order and no burnt out bulbs 灯光照明是否正常并且没有坏掉的灯泡
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Flooring 地板/Furniture家具<br><br>Clean and well maintained 清洁保养度是否良好
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Equipment clean and well presented 物品摆设是否到位
Parking Area 停车场
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Is the floor Clean and in good condition 是否干净清洁,处于良好状态
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Are the lights working? 灯是否开启?
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Is the Exit free of obstacles? 出口是否畅通无阻?
Back of House 后场办公区域
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Day and night lights setting(energy saving)? 检查灯光设置(节能)
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The air condition setting(energy saving)? 检查空调设置(节能)/关闭?
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Staff at post 员工是否在岗
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All electrical equipment in good working condition and energy saving setting 所有电气设备是否处于安全节能状态
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Door lock / Security chain /Safety lock 门锁,安全锁链
Staff Canteen 艾美味员餐厅
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Food and beverage safety 菜肴食品安全质量
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Table 餐桌/Floor 地板<br><br>Clean and well maintained 清洁保养度是否干净
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Staff 员工<br><br>Uniforms clean and neat with name badge 制服干净整洁,佩戴名牌
Locker 男女更衣室
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Cleanliness of area 区域清洁度<br><br>Cleanliness 干净度
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Cabinet lock /Safety 柜门锁/安全
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Shift Dormitory 倒班宿舍
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Bed linens cleanliness 床上用品干净整洁
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Climate setting 温度设置<br><br>Air conditioner thermostat 空调/温度调节装置
Room Inspection Checklist 客房检查表
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Room No. 房间号<br><br>
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Room Type 房型<br><br>
A. Entrance 入口 1. Door /Room No. /Fire Escape Instruction 门号牌,防火须知 2. Door View /Door frame /Door Handle 门外观,门框,门把手 3. Door Lock/ Security Chain/Safety Lock 门锁,安全锁链 4. Check day and night room light setting (energy saving) 5. Plants in garden 花园植物 6. Fire /DND/Door bell
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1. Door /Room No. /Fire Escape Instruction 门号牌,防火须知<br>
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2. Door View /Door frame /Door Handle 门外观,门框,门把手
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3. Door Lock/ Security Chain/Safety Lock 门锁,安全锁链
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4. Check day and night room light setting (energy saving)
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5. Plants in garden 花园植物
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6. Fire /DND/Door bell
B. Closet 壁橱
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7. Wardrobe door / Wall in wardrobe 壁橱门,壁橱墙壁<br>
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8. Closet rail /Drawer /Shelves壁橱横竿/抽屉/隔板
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9. Bathrobe/Male/Female clothes hangers 浴衣,衣架
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10. Shoe shine supply /Room carpet 擦鞋布,房间地毯
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11. Light switch /Panel /Safe deposit box 开关,面板,保险柜
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12. Air-conditioner /Thermostat 空调/温度调节装置
C. Luggage Rack 行李架
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13. Luggage rack/Backboard 行李架/背板
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14. Laundry bags / List/Slippers 洗衣袋/洗衣袋/拖鞋
D. TV and Minibar 电视和客房吧
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15. Television stand /Door wings 电视架/柜门边翼
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16. TV set /Remote control 电视/遥控器
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17. Minibar set up/List /Fridge cleanliness 客房吧设置/酒水单/冰箱清洁度
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18. Coffee table /Fruit plate /Ashtray 咖啡桌/水果盘/烟灰缸
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19. Electric kettle inside /Outside cleanliness 电热水壶内/外清洁
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20. Coffee and tea supplies,Sugars/Milk powder 咖啡/茶/糖/伴侣
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21. Glasses/Drinking water bottle /tags 杯子/饮料瓶/标签
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22. Coffee machine (suite)Coffee machine explanation tag 咖啡机(套房)咖啡机使用说明
E. Writing desk /Amenities 写字桌/用品布置
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23. Writing desk/ Desk chair /Telephone /Desk lamp 写字桌/桌前椅/电话/台灯
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24. Ashtray /Waste bin 烟灰缸/垃圾箱
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25. Artwork/Stationary folder 工艺品/皮具
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26. Discovery envelope 探索信封
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27. Completion and Quality of turn down surice 开夜床完成及质量情况
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28. DND sign /Calandar/Magazine /City map 勿扰灯/日历/杂志/城市地图
F. Night stand 开夜床
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29. Bedside table /Drawer/Yellow pages /Whites pages 床头桌/抽屉/电话本/纸张
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30. Leather note pad /Ball-pen /Telephone 皮垫/圆珠笔/电话
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31. Bedside table lamp /Stand 床头灯/抽屉
G. Bed 床
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32. headboard 床头板<br>
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33. Bed/Pillow /Blanket /Mattress 床/枕头/被子/床垫
H. Sofa/Arm chair 沙发
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34. Cushion /Sofa side table /Stand lamp 垫子/沙发/边桌/落地灯
I. Curtains 窗帘
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35. Heavy curtain /Sheer curtain 遮光帘/薄纱帘
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36. Curtain rail / 窗帘架 /轨道
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37. Curtain remote control / Curtain remote control explanation 窗帘遥控器/窗帘遥控器使用说明
J. Bathroom 浴室
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38. Door knob /Lock /Latch /Marble /Frame 门把手/锁/大理石/框架
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39. Bathtub /Extra shower cubicle/Shower cubicle door 浴缸/独立浴室/独立浴室门
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40. Shower head / Faucets /Walls/Tiles 浴头/水龙头/墙部瓷砖
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41. Toilet bowl /Seat/Seat cover 马桶/坐垫/座盖
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42. Toilet flush/Toilet roll/Holder 冲水开关/厕纸/托架
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43. Basin /Drain/Stopper/Lever/Amenity tray 洗盆/下水口/水开关/杠杆/用品盒
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44. Drain stopper /Floor drain 下水堵口/地漏
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45. Wall telephone /Mirror/Bathroom glasses 墙上电话/镜子/刷牙杯
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46. Hair dryer/Bathroom weight scale 吹风/健康称
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47. Waste /Ashtray / Soap dish 垃圾桶/烟灰缸/肥皂盒
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48. Towels(Hand /Face/Bath towel )毛巾(手巾/脸巾/浴巾)
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49. Ceiling /Ceiling access 天花板/天花板维修入口
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50. Tissue box/Toothbrush/Paste /Razor kit 纸巾盒/牙刷/牙膏/剃须刀
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51. Shampoo /Body lotion /Nail file/ Sewing kit 洗发水/护肤液/指甲锉/针线包
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52. Soap /Cotton buds/Shower cap 肥皂/棉棒/浴帽