Leadership Review 2023 - TEMPLATE

• Review Date

  Date

• Store Location

  Select

• Prepared by

• Team Member Code

• Team Member Name

Team Member Position

• Time In Current Position

Ratings Guide

Communication

• The ability to actively promote 2 way communication and a willingness to understand other people and to listen & respond appropriately.
  

• Uses questions to achieve full understanding of any situation (Asks when unsure)

  1

  2

  3

  4

• Listens actively

  1

  2

  3

  4

• Uses non verbal communication effectively (text msg)

  1

  2

  3

  4

• Has written communication that is clear & concise

  1

  2

  3

  4

• Communicates well with others

  1

  2

  3

  4

Organisation & Planning

• The ability to identify what needs to be done to achieve objectives, prioritising key issues,organising and planning ahead to ensure that all tasks will be achieved

  1

  2

  3

  4

• Manages their own time effectively to achieve necessary work within appropriate timelines

  1

  2

  3

  4

• Identifies priorities, plans accordingly through use of action lists.

  1

  2

  3

  4

• Reviews plans monitors progress & takes corrective action

  1

  2

  3

  4

Team Leadership

• The ability to lead others towards an appropriate goal & motivate them to achieve it, showing support and encouragement for their efforts

• Works to ensure the team are well motivated

  1

  2

  3

  4

• Leads by example with coaching and behaviours

  1

  2

  3

  4

• Listens to, respects and acknowledges the views of others

  1

  2

  3

  4

• Demonstrates a sense of ownership by empowering & developing your team.

  1

  2

  3

  4

• Team complies with Dress Code

  1

  2

  3

  4

Developing Others

• The desire to develop others through recognising skill gaps and potential for development. Identify appropriate development techniques in order to improve performance

• Coaches & Develops Team with a clear sucession plan for the team.

  1

  2

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  4

• Recognise and celebrate success (DNA-Values)

  1

  2

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  4

• Probation Checklists average monthly completion rate >80%

  1

  2

  3

  4

• Team Talks average monthly completion Rate > 80%

  1

  2

  3

  4

• DNA Values nominations being submitted

  1

  2

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  4

Customer Focus

• The ability and mindset that ensures that the highest priority is placed on identifying and satisfying customer need

• Actively promotes a high level of customer focus in store

  1

  2

  3

  4

• Customers are acknowledged and made to feel welcome in our stores

  1

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  4

• Takes personal responsibility for customer satisfaction, hence leading by example

  1

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  4

• Refunds and customer requests leave our customers feeling positive and valued

  1

  2

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  4

• Complaints are dealt with in a professional manner

  1

  2

  3

  4

• Has a clear understanding of the demergraphics of their local area and customers

  1

  2

  3

  4

• Actively promotes in company charity drives

  1

  2

  3

  4

Administration & Reporting

• The ability to comply with administrative duties, action paperwork and meet set dealines

• Weekly messages are communicated and actioned

  1

  2

  3

  4

• Has a clear understanding of WHS procedures and ensures compliance

  1

  2

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  4

• Wage errors resulting in overpayments are controlled

  1

  2

  3

  4

• Has a clear understanding of Payroll, Stock Management and Policies and Procedures

  1

  2

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  4

• Completes incident report and escalates issues

  1

  2

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  4

Sales & Wages

• Sales budget control

  1

  2

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  4

• Wage budgets contol

  1

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  4

Star Retail Group - DNA

• RESPECT:<br>Our Star Retail family support, value and nurture each other to do the right thing.<br>

  1

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  4

• GETTING IT DONE WITHOUT FUSS:<br>We are committed to delivering results and aren’t afraid to getting our hands dirty.<br>

  1

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  4

• DRIVEN: Our business thrives on the pride, enthusiasm and energy of our people. Our people are encouraged to be the best they can.

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• YOUR STORE, TEAM RULES:<br>We all win when we work together swap ideas and enjoy bringing them to life.

  1

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  4

• BEST INTEREST OF THE BUSINESS:<br>We are cost conscious retailers always looking for new ideas to help us grow.

  1

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  4

Personal Development Plan

• Please identify 3 areas that you will develop in the next 12 months.

• How will you do it?

• What resources will you need?

• How will you measure progress/success?

• When will you do it?

Signatures

• Team Member Signature

  Sign

• Reviewers Signature

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