LH2025-AUDIT- LAUNDRY DELIVERY - EXPERIENCE

1. Was all the clean laundry delivered within the time requested and were all the laundry items returned as requested (i.e. folded, on a hanger, etc.)?

2. If there was a delay, was the guest informed immediately?

3. If a room was signaled as "do not disturb" was a calling card/door knob card left under/on the door or a message left on the telephone?

4. Were all laundry items appropriately cleaned/pressed and free of odor?

5. If it was not possible to entirely clean or fix the garment was the guest informed through a printed card?

6.If any personal items were found in the collected laundry (e.g. money, business cards, etc.) were they returned informing the guest?

7. Were good quality hangers (i.e.not wire) used for all hanging garments?

8. Were hanging delicate garments placed in satin hangers? (i.e. silk garments)

9. Was cloth left in the room on the guest bed or hanged outside the wardrobe?

10. Were suit jackets or haute couture jackets stuffed with butter paper inside the sleeves and the outside sleeves clipped together?

11. If applicable, were folded shirts supported by a shirt guard carton and collar guard (collar guard should be without a bow-tie)

12. Were minor repairs automatically carried out where required (e.g. buttons replaced if fallen off or loose, collar stays replaced, etc.) informing the guest?

13. Were employees well-groomed and neatly presented in clean, well fitted uniforms with name tags?

14. In case of an encounter with an employee, did the employee wear a mask and gloves?

15. In case of an encounter with an employee, was the employee respecting social distance?

16. Did the employee engage in a friendly, natural, non-scripted manner and avoid using jargon or slang?

17. Did the employee use the guest name appropriately during the service encounter?

18. Did the employee actively listen and avoid interrupting?

19. Did the employee display self-control and empathy in challenging interactions?