Information
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Location
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Conducted on
Monthly Store Audit
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Location
First Impression
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Is the parking lot clean
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Is the outside clear of donations?
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Is the parking lot clear of buggies
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Are the windows and doors clean
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Are the door matts clean?
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Salesfloor
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Is the sales floor full of tubs?Are the tubs lined up and properly spaced?
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Are the tubs full of fresh product? Are items carefully placed to avoid broken glass?
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Is there a variety of categories in the tubs? I.E, wares, accessories etc.
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Is the furniture priced and nicely displayed?
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Is there a variety of furniture and or large items on the floor?
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Is the store signage correct? Prices points, Return Policy posted?
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Are the clothing tubs fully stocked?
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Are the shoe tubs full and banded?
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Production area
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Is the production room set up properly? Does it flow?
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Is the production room, neat, clean and safe?
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Does the breakdown table have only necessary items for breakdown on table?
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Are all donation breakdown signs posted. Is the Mission, Values and Guiding principles posted?
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Is the system being worked properly? With dandux, totes, bins and Gaylord's?
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Is the store in compliance with sending in totes/ gaylords with Halloween clothes/costumes and I got sweaters?
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E Comm and Shopgoodwill
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Are books and audio and video being scanned?
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Are unacceptable books placed in a Gaylord or sold on the sales floor?
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Is the store labeling all items placed in a tote for Shopgoodwill and using the inventory sheet on the inside of the tote and using a shipping log?
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Is the store sending in the appropriate amount of totes to ShopGoodwill each week? Is the store @ 3%of sales.
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Customer Service
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Are the donors being greeted friendly and within 10 seconds?<br>
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Are the donors being given a receipt and thanked for supporting the mission?
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Are the cashiers asking for DHC round up?
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Are customers being greeted friendly within 10 seconds?
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Is the store free of customer complaints this month? If not what was the nature of the complaint.
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Are all customers being given a receipt for their purchase?
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Are all employees in Goodwill proper uniform?
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Housekeeping and Facilites
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Are the fixtures and sales floor free of dust?
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Has the sales floor been swept and mopped? Is the maintenance checklist being followed?
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Is the break room clean?
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Are the bathrooms clean and stocked? Is the bathroom checklist displayed in the bathrooms?
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Is the office clean and organized?
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Is the cash wrap clean and dust free?
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Is the coke machine clean, full and rotated?
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Have all the facility issues been addressed? If not what needs to be completed?
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Is the store using the bi-daily trash checklist? Are MOD's initialing? Take picture to verify.
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Safety
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Is the store in compliance with all safety meetings, inspections and drills?
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Does the store have all required items in their safety corner?
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Is the store using the 2 hour floor safety checklist?
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Are all totes stacked no less than two high and no more than four?
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Does the store have a red can for hazardous waste?
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Does the store have a light bulb box?
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Are all aisle ways clear and free of items on the floor?
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Are all fire exits clear?
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Are all fire extinguishers clear and free of items within a 3 ft section?
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IT and Equipment
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Has the manager entered all IT issues to IT@goodwillbigbend.com?
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Has all IT issues been completed? If not what still needs to be addressed?
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Are all of the registers working properly?
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Do the store phones work?
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Security
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Is the manager doing deposits every day or before the truck comes to pick them up? Or is manager and or assistant taking to the bank?
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Are the start up funds being secured in the safe at closing?
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Are the cameras / dvr working properly?
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Are two people entering the building together?
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Paper Work Audit
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Has all loose coin or donated money been donated at the register.
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Have all employee purchase logs been turned in?Have tax exempt logs when turned in with the monthly folders?
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Has the monthly paperwork been organized for end of month?
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Human Resources
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Is a current Gazette and job openings posted in a common area?
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Is the manager keeping a communication log book and management signing to acknowledge?
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Is the store holding weekly staff meetings?
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Is the store participating in daily huddles? Is the huddle binder displayed?
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Quotas
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Is store making budget?
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Are employee's aware of the daily goals and contests? Are all members displaying team effort?
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Are quotas and contests being posted? With the most recent information.
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Is the store receiving 1.10 % of sales in DHC round up? What is the percent of round ups to sales?
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Is the stores percentage beating last years sales? <br>
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Are donations up at least 5% If not what percent are donations compared to LY
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Is production being met at least 90% of quota? If not what is production percentage?
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Area manager summary on store inspection!
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Area Manager:
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Store Management:
