Lisa Gartner Area Store Inspection - Updated 2020 Copy

• Location

• Conducted on

  Date

• Location
  Address

First Impression

• What was your first impression of the store front, signage, landscape and parking lot?

  Good

  Fair

  Poor

  N/A

• Is the front entrance trash can in good condition? Has the trash been emptied?

  Yes

  No

  N/A

• Is the outside clear of donations?

  Yes

  No

  N/A

• Is the donation box in a coveniant area for drop off, is it free of donations left outside?

  Yes

  No

  N/A

• Is the parking lot clear of buggies

  Yes

  No

  N/A

• Are the windows and doors clean

  Yes

  No

  N/A

• Are the door matts clean?

  Yes

  No

  N/A

Salesfloor

• Is the sales floor set for the current season?

  Yes

  No

  N/A

• Are the glass showcases full, fresh and nicely merchandised?

  Yes

  No

  N/A

• Is the wares department organized, full and fresh?

  Yes

  No

  N/A

• Are the gondolas or toppers full, fresh and nicely merchandised?

  Yes

  No

  N/A

• Is the markdown schedule being followed for non- apparel items?

  Yes

  No

  N/A

• Is the store signage correct? Prices points, Return Policy posted?

  Yes

  No

  N/A

• Are the clothing racks full, fresh and organized by size and color?

  Yes

  No

  N/A

• Is the rotation chart being followed and 4 or less colors on the racks? 5th color eliminated?

  Yes

  No

  N/A

• Are the racks following the single finger rule between the hangers or 50 piece average on the racks?

  Yes

  No

  N/A

• Are the shoes clean, full, and fresh?

  Yes

  No

  N/A

• Are the shoe racks colorized and organized by size and type? Are size stickers being used ?

  Yes

  No

  N/A

• Are New Goods merchandised on shelves and end caps? Are they full and fresh?

  Yes

  No

  N/A

• Are New Goods displayed with like items? I. E. Winter socks with winter wear? Sandals/flip flops with swimwear?

  Yes

  No

  N/A

• Are the best brand rounders up front, organized and rotated? Is the 2x - 5x pricing being used?

  Yes

  No

  N/A

Production area

• Is the production room set up properly? Does it flow?

  Yes

  No

  N/A

• Is the production room, neat, clean and safe? Are the processing tables clutter free?

  Yes

  No

  N/A

• Does the breakdown table have only necessary items for breakdown on table?

  Yes

  No

  N/A

• Are all donation breakdown signs posted. Is the Mission, Values and Guiding principles posted?

  Yes

  No

  N/A

• Is the system being worked properly? With dandux, totes, bins and Gaylord's?

  Yes

  No

  N/A

• Do the hangers know their daily goals?

  Yes

  No

  N/A

• Is each hanger using their own hang sheet?

  Yes

  No

  N/A

• Is a member of the management team verify each rack before it goes to the sales floor?

  Yes

  No

  N/A

• Is the store in compliance with sending in the appropriate amount of totes of Halloween clothes/ costumes and ugly sweaters to the New Good department?

  Yes

  No

  N/A

E Comm and Shopgoodwill

• Are books and audio and video being scanned?

  Yes

  No

  N/A

• Are unacceptable books placed in a Gaylord or sold on the sales floor?

  Yes

  No

  N/A

• Is the store placing all items in a Bin for Shopgoodwill, covering with a sheet and wrapping with shrink wrap?

  Yes

  No

  N/A

• Is the store @ 6% of sales for ShopGoodwill?

  Yes

  No

  N/A

Customer Service

• Are the donors being greeted friendly and within 10 seconds?<br>

  Yes

  No

  N/A

• Are the donors being given a receipt and thanked for supporting the mission?

  Yes

  No

  N/A

• Are the cashiers asking for DHC round up?

  Yes

  No

  N/A

• Are customers being greeted friendly within 10 seconds?

  Yes

  No

  N/A

• Is the store free of customer complaints this month? If not what was the nature of the complaint.

  Yes

  No

  N/A

• Are all customers being given a receipt for their purchase?

  Yes

  No

  N/A

• Are all employees in Goodwill proper uniform?

  Yes

  No

  N/A

Housekeeping and Facilites

• Are the fixtures and sales floor free of dust?

  Yes

  No

  N/A

• Has the sales floor been swept and mopped?

  Yes

  No

  N/A

• Is the break room clean?

  Yes

  No

  N/A

• Are the bathrooms clean and stocked? Is the bathroom checklist displayed in the bathrooms?

  Yes

  No

  N/A

• Is the office clean and organized?

  Yes

  No

  N/A

• Is the manager submitting their schedule on the store manager calendar weekly?

  Yes

  No

  N/A

• Is the cash wrap clean and organized?

  Yes

  No

  N/A

• Does the store have all required items in their safety corner?

  Yes

  No

  N/A

• Is the training station set up with posters and required items? Is there a SOP binder?

  Yes

  No

  N/A

• Is an updated OSHA 300 log posted or in a binder? Are current Minimum wage, worker’s comp posters displayed in or near the break room?

  Yes

  No

  N/A

• Is the store in compliance with all safety meetings, inspections and drills?

  Yes

  No

  N/A

• Is a current copy of the Gazette and current job openings posted in a common area?

  Yes

  No

  N/A

• Have all the facility issues been addressed? If not what needs to be completed?

  Yes

  No

  N/A

• Is the store using the 2 hour floor safety checklist?

  Yes

  No

  N/A

• Is the store using the bi- daily trash checklist? Are MOD's initialing ? Take picture to verify.

  Yes

  No

  N/A

• Are all totes stacked no less than two high and no more than four?

  Yes

  No

  N/A

• Does the store have a red can for hazardous waste?

  Yes

  No

  N/A

• Is the maintenance checklist sent in on or before 12:00 pm every Monday?

  Yes

  No

  N/A

• Are the scent wafers and or batteries changed as needed?

  Yes

  No

  N/A

• Are all aisle ways clear and free of items on the floor?

  Yes

  No

  N/A

• Are all fire exits clear?

  Yes

  No

  N/A

• Are all fire extinguishers clear and free of items within a 3 ft section?

  Yes

  No

  N/A

IT and Equipment

• Has the manager entered all IT issues to IT@goodwillbigbend.com?

  Yes

  No

  N/A

• Has all IT issues been completed? If not what still needs to be addressed?

  Yes

  No

  N/A

• Are all of the registers working properly?

  Yes

  No

  N/A

• Do the store phones work?

  Yes

  No

  N/A

Security

• Are the start up funds being secured in the safe at closing?

  Yes

  No

  N/A

• Are two people entering the building together?

  Yes

  No

  N/A

• Is the manager / assistant doing deposits every day? If applicable is the manager/ assistant verifing the electronic safe deposits with the sales report daily?

  Yes

  No

  N/A

• Verify deposits are up to date by taking a picture of drop logs and bank/ electronic safe verified deposit slips.

  Yes

  No

  N/A

• Has all loose coin or donated money been donated at the register.

  Yes

  No

  N/A

• Have all employee purchase logs been turned in?Have tax exempt logs when turned in with the monthly folders?

  Yes

  No

  N/A

• Has the monthly paperwork been organized for end of month?

  Yes

  No

  N/A

Human Resources

• Is the manager keeping a communication log book and management signing to acknowledge?

  Yes

  No

  N/A

• Is the store holding weekly staff meetings?

  Yes

  No

  N/A

• Is the store participating in daily huddles? Is the huddle binder displayed?

  Yes

  No

  N/A

• Is the store in compliance with new hire checklist, new hire orientation and any other required compliance training ?

  Yes

  No

  N/A

• Is the Employee communication board utilized? Is it placed in or near the break area?

  Yes

  No

  N/A

Quotas

• Is store making budget? How does this month compare to 2 years ago/ via daily dashboard?

  Yes

  No

  N/A

• Are employee's aware of the daily goals and contests? Are all members displaying team effort?

  Yes

  No

  N/A

• Are quotas and contests being posted With the most recent information? Is the quota board being utilized ?

  Yes

  No

  N/A

• Is the store receiving 1.10 % of sales in DHC round up? What is the percent of round ups to sales?

  Yes

  No

  N/A

• Is the stores percentage beating last years sales? <br>MTD %? YTD %?

  Yes

  No

  N/A

• Are donations up at least 5% If not what percent are donations compared to LY

  Yes

  No

  N/A

• Is production being met at least 90% of quota? If not what is production percentage?

  Yes

  No

  N/A

• Area manager summary on store inspection!

  Yes

  No

  N/A

• Area Manager:

  Sign

• Store Management:

  Sign