Lisa Gartner Area Store Inspection - Updated 4/15/18

• Location

• Conducted on

  Date

• Location
  Address

First Impression

• Is the parking lot clean

  Yes

  No

  N/A

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• Is the outside clear of donations?

  Yes

  No

  N/A

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• Is the parking lot clear of buggies

  Yes

  No

  N/A

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• Are the windows and doors clean

  Yes

  No

  N/A

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• Are the door matts clean?

  Yes

  No

  N/A

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• Is the Coke machine fully stocked, clean and rotated?

  Yes

  No

  N/A

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Salesfloor

• Is the sales floor set for the current season?

  Yes

  No

  N/A

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• Are the glass showcases full, fresh and nicely merchandised?

  Yes

  No

  N/A

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• Is the wares department organized, full and fresh?

  Yes

  No

  N/A

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• Are the toppers full, fresh and nicely merchandised?

  Yes

  No

  N/A

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• Is the markdown schedule being followed for non- apparel items?

  Yes

  No

  N/A

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• Is the store signage correct? Prices points, Return Policy posted?

  Yes

  No

  N/A

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• Are the clothing racks full, fresh and organized by size and color?

  Yes

  No

  N/A

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• Is the rotation chart being followed and 4 or less colors on the racks? 5th color eliminated?

  Yes

  No

  N/A

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• Are the racks following the single finger rule between the hangers or 50 piece average on the racks?

  Yes

  No

  N/A

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• Are the shoes clean, full, and fresh?

  Yes

  No

  N/A

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• Are the shoe racks colorized and organized by size and type? Are size stickers being used ?

  Yes

  No

  N/A

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• Are New Goods merchandised on shelves and end caps? Are they full and fresh?

  Yes

  No

  N/A

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• Are New Goods displayed with like items? I. E. Winter socks with winter wear? Sandals/flip flops with swimwear?

  Yes

  No

  N/A

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• Are New Goods following the mark down schedule of 25%,50% and 75%? Is the dump table neat and organized?

  Yes

  No

  N/A

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Production area

• Is the production room set up properly? Does it flow?

  Yes

  No

  N/A

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• Is the production room, neat, clean and safe?

  Yes

  No

  N/A

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• Does the breakdown table have only necessary items for breakdown on table?

  Yes

  No

  N/A

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• Are all donation breakdown signs posted. Is the Mission, Values and Guiding principles posted?

  Yes

  No

  N/A

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• Is the system being worked properly? With dandux, totes, bins and Gaylord's?

  Yes

  No

  N/A

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• Do the hangers know their daily goals?

  Yes

  No

  N/A

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• Is each hanger using their own hang sheet?

  Yes

  No

  N/A

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• Is a member of the management team verify each rack before it goes to the sales floor?

  Yes

  No

  N/A

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• Is the store in compliance with sending in the appropriate amount of totes of Halloween clothes/ costumes and ugly sweaters to the New Good department?

  Yes

  No

  N/A

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E Comm and Shopgoodwill

• Are books and audio and video being scanned?

  Yes

  No

  N/A

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• Are unacceptable books placed in a Gaylord or sold on the sales floor?

  Yes

  No

  N/A

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• Is the store labeling all items placed in a tote for Shopgoodwill and using the inventory sheet on the inside of the tote and using a shipping log?

  Yes

  No

  N/A

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• Is the store sending in the appropriate amount of totes to ShopGoodwill each week? Is the store @ 6% of sales.

  Yes

  No

  N/A

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Customer Service

• Are the donors being greeted friendly and within 10 seconds?<br>

  Yes

  No

  N/A

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• Are the donors being given a receipt and thanked for supporting the mission?

  Yes

  No

  N/A

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• Are the cashiers asking for DHC round up?

  Yes

  No

  N/A

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• Are customers being greeted friendly within 10 seconds?

  Yes

  No

  N/A

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• Is the store free of customer complaints this month? If not what was the nature of the complaint.

  Yes

  No

  N/A

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• Are all customers being given a receipt for their purchase?

  Yes

  No

  N/A

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• Are all employees in Goodwill proper uniform?

  Yes

  No

  N/A

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Housekeeping and Facilites

• Are the fixtures and sales floor free of dust?

  Yes

  No

  N/A

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• Has the sales floor been swept and mopped? Is the maintenance checklist being followed?

  Yes

  No

  N/A

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• Is the break room clean?

  Yes

  No

  N/A

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• Are the bathrooms clean and stocked? Is the bathroom checklist displayed in the bathrooms?

  Yes

  No

  N/A

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• Is the office clean and organized?

  Yes

  No

  N/A

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• Is the cash wrap clean and organized?

  Yes

  No

  N/A

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• Does the store have all required items in their safety corner?

  Yes

  No

  N/A

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• Is the store in compliance with all safety meetings, inspections and drills?

  Yes

  No

  N/A

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• Is a current copy of the Gazette and current job openings posted in a common area?

  Yes

  No

  N/A

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• Have all the facility issues been addressed? If not what needs to be completed?

  Yes

  No

  N/A

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• Is the store using the 2 hour floor safety checklist?

  Yes

  No

  N/A

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• Is the store using the bi- daily trash checklist? Are MOD's initialing ? Take picture to verify.

  Yes

  No

  N/A

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• Are all totes stacked no less than two high and no more than four?

  Yes

  No

  N/A

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• Does the store have a red can for hazardous waste?

  Yes

  No

  N/A

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• Does the store have a light bulb box?

  Yes

  No

  N/A

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• Are all aisle ways clear and free of items on the floor?

  Yes

  No

  N/A

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• Are all fire exits clear?

  Yes

  No

  N/A

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• Are all fire extinguishers clear and free of items within a 3 ft section?

  Yes

  No

  N/A

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IT and Equipment

• Has the manager entered all IT issues to IT@goodwillbigbend.com?

  Yes

  No

  N/A

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• Has all IT issues been completed? If not what still needs to be addressed?

  Yes

  No

  N/A

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• Are all of the registers working properly?

  Yes

  No

  N/A

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• Do the store phones work?

  Yes

  No

  N/A

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Security

• Are the start up funds being secured in the safe at closing?

  Yes

  No

  N/A

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• Are two people entering the building together?

  Yes

  No

  N/A

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• Is the manager doing deposits every day or before the truck comes to pick them up? Or is manager and or assistant taking to the bank? Are deposits completed each day the bank is open?

  Yes

  No

  N/A

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• Verify deposits are up to date by taking a picture of drop logs and bank verified deposit slips.

  Yes

  No

  N/A

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Paper Work Audit

• Has all loose coin or donated money been donated at the register.

  Yes

  No

  N/A

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• Have all employee purchase logs been turned in?Have tax exempt logs when turned in with the monthly folders?

  Yes

  No

  N/A

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• Has the monthly paperwork been organized for end of month?

  Yes

  No

  N/A

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Human Resources

• Is the manager keeping a communication log book and management signing to acknowledge?

  Yes

  No

  N/A

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• Is the store holding weekly staff meetings?

  Yes

  No

  N/A

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• Is the store participating in daily huddles? Is the huddle binder displayed?

  Yes

  No

  N/A

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Quotas

• Is store making budget?

  Yes

  No

  N/A

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• Are employee's aware of the daily goals and contests? Are all members displaying team effort?

  Yes

  No

  N/A

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• Are quotas and contests being posted? With the most recent information.

  Yes

  No

  N/A

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• Is the store receiving 1.10 % of sales in DHC round up? What is the percent of round ups to sales?

  Yes

  No

  N/A

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• Is the stores percentage beating last years sales? <br>

  Yes

  No

  N/A

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• Are donations up at least 5% If not what percent are donations compared to LY

  Yes

  No

  N/A

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• Is production being met at least 90% of quota? If not what is production percentage?

  Yes

  No

  N/A

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• Area manager summary on store inspection!

  Yes

  No

  N/A

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• Area Manager:

  Sign

• Store Management:

  Sign