Live Service Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

Entrance

• Who is the manager on duty?

• Are any managers in the office???

  No

  Yes

• Is the front of the building clean, swept and free from cigarette butts

  Yes

  No

  N/A

• Are all external lighting and signage working correctly?

  Yes

  No

  N/A

• Does the interior lighting look inviting?

  Yes

  No

  N/A

• Is the menu box & A frame displaying the correct information?

  Yes

  No

  N/A

• Is the entry way clean & free from clutter? Is it clear where to go and what to do as a customer?

  Yes

  No

  N/A

Bookings

• Are bookings being taken online and over the phone correctly?

  Yes

  No

  N/A

• Is the booking system being used effectively? i.e. max covers with minimum dead time between turns, re confirming bookings for minimal no shows, all customer information being taken etc.

  Yes

  No

  N/A

• Is the door being managed to allow the kitchen to keep up with the pace?

  Yes

  No

  N/A

• Are people being acknowledged quickly upon arrival?

  Yes

  No

  N/A

• If there's a wait time, is the queue being managed correctly, and people encouraged to wait?

  Yes

  No

  N/A

• Are large bookings being re confirmed to ensure minimal no shows?

  Yes

  No

  N/A

FOH

• How busy is the venue?

  110% (Waitlist going)

  100%

  75%

  50%

  25% or less

• Is the internal customer area clean and tidy?

  Yes

  No

  N/A

• Are all tables clean and ready to be seated if possible?

  Yes

  No

  N/A

• Does each table have the correct things on it? I.e. Kitchen roll, drinks menu, cutlery etc.

  Yes

  No

  N/A

• Is the music, heating & lighting all at the correct level for the time of day and how busy the venue is?

  Yes

  No

  N/A

• Are the staffing levels correct on the floor?

  Overstaffed

  Perfect

  Understaffed

• Is there a manager touching tables and generally interacting with the team and customers?

  Yes

  No

  N/A

• Do all staff look presentable and on brand?

  Yes

  No

  N/A

• Are all secondary areas set up and ready to go if needed, or for show arounds?

  Yes

  No

  N/A

• Is it clear that there is a special on, and what it is?

  Yes

  No

  N/A

Toilets

• Are the toilets clean and in a good condition?

  Yes

  No

  N/A

• Is ther toilets paper available in all cubicles, and is there soap?

  Yes

  No

  N/A

• Are there any maintenance issues not taken care of? Missing toilet seat, door locked closed, missing lock, hand dryer not working?

  No

  Yes

  N/A

Bar

• Are drinks coming out in a timely fashion?

  Yes

  No

  N/A

• Are the drinks being made to spec, and in a cold, clean glass?

  Yes

  No

  N/A

• Is the bar tender aware of the Redbull perfect serve?

  Yes

  No

  N/A

• Is the RedBull fridge full? And do they have all flavours required on site... Regular, Sugar free & tropical

  Yes

  No

  N/A

• Are the bar staffing levels correct?

  Overstaffed

  Perfect

  Understaffed

• Are all glassware and mugs on the bar clean and in good condition ready to serve to customers?

  Yes

  No

  N/A

• Is the bar clean and tidy? Is it clean under and around equipment also?

  Yes

  No

  N/A

• Is there any sign of pest activity anywhere in the bar area?

  No

  Yes

• Is all bar equipment present to deliver the menu correctly? I.e. blow torch...

  Yes

  No

  N/A

• Is all bar equipment clean and in good repair? Is the bar set up & back bar all in good condition and appealing to customers?

  Yes

  No

  N/A

• Are there signs of any old bar fruit lying around the venue?

  No

  Yes

Pass

• Is the pass being managed effectively?

  Yes

  No

  N/A

• Is the food coming out to spec? & does it look correct on the plate?

  Yes

  No

  N/A

• Is the food wait time within 20 mins?

  YES - Within 20 min

  NO - Over by less than 10 mins

  NO - Over by more than 10 mins

• Are all waitress stations clean and free from clutter, and well prepped?

  Yes

  No

  N/A

• Is the Deliveroo tablet being managed effectively?

  Yes

  No

  N/A

• What’s the overall score out of 10 for the venue atmosphere?

• Are all necessary licenses up on display?

  Yes

  No

  N/A

• Is there an easily accessible allergen book available in multiple places around the building?

  Yes

  No

  N/A

• Are there first aid kits on hand around the venue?

  Yes

  No

  N/A

• are there any trip advisor reviews that require a response?

  No

  Yes

  N/A

• Are there any outstanding complaints that require a response?

  No

  Yes

  N/A

• Are all BOH areas clean and tidy, hallways clean, staff areas tidy etc.???

  Yes

  No

  N/A

• Are all fire exits clear & free from clutter? And is all fire equipment available where it needs to be?

  Yes

  No

  N/A

• Is the banking being done daily? and are there no variances in the safe, or subs to staff?

  Yes

  No

  N/A

• Is there a staff notice board with appealing information and incentives on it?

  Yes

  No

  N/A

• Are there any old posters or notices up around the venue?

  No

  Yes

• Is the venues Polaris up to date for the week to date?

  Yes

  No

  N/A