Site Visit Checklist

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Yes

  No

  N/A

Unit:

• Date:

  Date

• Checked by:

• Time:

  Date

Service

• Have all actions from last visit or audit been complete?

  Yes

  No

  N/A

• Is overall facility clean and tidy?

  Yes

  No

  N/A

• Are the 3 Company Standards in situ, clean and correct literature in place? (menu, opening times, promotion, Live Well Leaflets)

  Yes

  No

  N/A

• Is there evidence of a loyalty card promotion in the month?

  Yes

  No

  N/A

• Service trays clean and dry and available?

  Yes

  No

  N/A

• Are tables cleaned and ready for service?

  Yes

  No

  N/A

• Are all services to a minimum of the brand standard?

  Yes

  No

  N/A

• Are all tariffs, menus & labels and packaging to a minimum brand standard?

  Yes

  No

  N/A

• Does the food look appealing, appetising and taste great?

  Yes

  No

  N/A

• Is there a customer feedback system in place?

  Yes

  No

  N/A

• Is customer engagement in evidence with the Team

  Yes

  No

  N/A

• Members?

  Yes

  No

  N/A

• Are all Team Members wearing the company uniform & name badge with no unauthorised jewellery ?

  Yes

  No

  N/A

Back of House

• Is the log book completed correctly?

  Yes

  No

  N/A

• Is the kitchen & store room clean & tidy?

  Yes

  No

  N/A

• Are financial files in places & being used?

  Yes

  No

  N/A

• Has the last BVA been discussed with the manager?

  Yes

  No

  N/A

• Have all clients’ actions from last meeting been completed?

  Yes

  No

  N/A

• Are all team members up to date on training?

  Yes

  No

  N/A

Site Visit Checklist

• Revision No 1

• April 2017

Site Visit Checklist

Target Completion

• Date

  Date

Sign Off

• Actions

Site Visit Checklist

• Revision No 1

• April 2017