Title Page
-
Site conducted
-
Conducted on
-
Prepared by
-
MOD
Visit Checklist
OPERATIONS
Cleanliness
-
Store Clean & Perimeter Maintained
-
Entryway clean and welcoming
-
Bathrooms clean
-
Sushi Bar organized and set up to expectations
-
Uniforms
-
Please specify what could be better with uniforms
-
Staffing/People (FOH & BOH)
-
Schedules: right people in right places
-
Training Progress (new hires and cross training) & uploaded
-
Proper POP items: Banners, Table Tents
-
Price Checks/menu audit
-
Teachbacks
AMBIENCE
Culture
-
Welcomed with "Irasshamaise"
-
Staff friendly and engaged
-
ALL guests are acknowledged by everyone
-
Lights
-
Are the lights oo Bright or too dark?
-
Music
-
Is the music too loud or too low?
DINING EXPERIENCE
Steps of Service
-
Greet -“Welcome to Sushi Maki, my name is (team member’s name).”
-
Order taking - written down/handheld used and repeated back
-
2 bite check - apps/entree checked in for enjoyment
-
Offer drink refill
-
Offer to go packaging
-
Offer dessert
-
Solicit review
-
Thank and Bid Farewell
-
Current Promotion is a focus
-
Knowledge on current promotions
-
Please explain why you selected fair or poor for knowledge on current promotions
-
Menu knowledge
-
Please explain why you selected fair or poor for menu knowledge
-
Overall Food (please provide comments and pictures)
TAKEOUT EXPERIENCE
-
Proper phone greet/hold
-
Knowledge on current promotions
-
Please explain why you selected fair or poor for knowledge on current promotions
-
Menu knowledge
-
Please explain why you selected fair or poor for menu knowledge
FOOD
-
Line Checks
"Tasting" - how does look? / How does it taste? / How does it smell?
Sushi Tasting
Sushi Rice - cooked properly
-
White Sushi Rice
-
Brown Sushi Rice
-
Multigrain Sushi Rice
Sushi
-
Nigiri - made properly
-
Sashimi - made properly
-
Roll - made properly
Tacos
-
Shell
-
Salmon filling
-
Spicy Tuna filling
-
Whitefish filling
-
Tuna Nacho
Hot Rice - cooked properly
-
White Rice
-
Brown Rice
Hot Foods - cooked properly
-
Fried Rice
-
Teriyaki Sauce correct consistency
-
Miso Soup
-
Shrimp Tempura
-
Chicken (no sauce)
-
Krab Rangoon
-
Steak Kushiyaki
-
Honey Chicken (no sauce)
-
Pad Thai
-
Red Chili Wontons
-
Ramen
Salads
-
Veggies fresh, not slimy
-
Minimal amount of pre-prepped salads for togo with 2oz containers for dressing
Bubble Tea
-
Bubble Tea - made correctly
-
Tapioca - cooked properly
Food Presentation
-
Proper plating - Dine In
-
Proper packaging - Togo
-
Tempura Shrimp - minimal amount prepared (please specify quantity observed)
-
Lunch Attack - proper setup
-
Dinner Attack - proper setup
BOH
-
Overall clean and organized
Walk-In Cooler
-
Overall clean and organized
-
FIFO
Freezer
-
Overall clean and organized
-
FIFO
OFFICE
-
Guest Reviews posted
-
Red Book properly utilized
-
Directional notes accessible
-
Cash Handling
-
Petty Cash (verify receipts)
-
Labor Trackers
-
Budget
-
Employee Files (Quarterly)
-
Production & Waste
Additional observations and notes
-
undefined