Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • MOD

Visit Checklist

OPERATIONS

Cleanliness

  • Store Clean & Perimeter Maintained

  • Entryway clean and welcoming

  • Bathrooms clean

  • Sushi Bar organized and set up to expectations

  • Uniforms

  • Please specify what could be better with uniforms

  • Staffing/People (FOH & BOH)

  • Schedules: right people in right places

  • Training Progress (new hires and cross training) & uploaded

  • Proper POP items: Banners, Table Tents

  • Price Checks/menu audit

  • Teachbacks

AMBIENCE

Culture

  • Welcomed with "Irasshamaise"

  • Staff friendly and engaged

  • ALL guests are acknowledged by everyone

  • Lights

  • Are the lights oo Bright or too dark?

  • Music

  • Is the music too loud or too low?

DINING EXPERIENCE

Steps of Service

  • Greet -“Welcome to Sushi Maki, my name is (team member’s name).”

  • Order taking - written down/handheld used and repeated back

  • 2 bite check - apps/entree checked in for enjoyment

  • Offer drink refill

  • Offer to go packaging

  • Offer dessert

  • Solicit review

  • Thank and Bid Farewell

  • Current Promotion is a focus

  • Knowledge on current promotions

  • Please explain why you selected fair or poor for knowledge on current promotions

  • Menu knowledge

  • Please explain why you selected fair or poor for menu knowledge

  • Overall Food (please provide comments and pictures)

TAKEOUT EXPERIENCE

  • Proper phone greet/hold

  • Knowledge on current promotions

  • Please explain why you selected fair or poor for knowledge on current promotions

  • Menu knowledge

  • Please explain why you selected fair or poor for menu knowledge

FOOD

  • Line Checks

"Tasting" - how does look? / How does it taste? / How does it smell?

Sushi Tasting

Sushi Rice - cooked properly

  • White Sushi Rice

  • Brown Sushi Rice

  • Multigrain Sushi Rice

Sushi

  • Nigiri - made properly

  • Sashimi - made properly

  • Roll - made properly

Tacos

  • Shell

  • Salmon filling

  • Spicy Tuna filling

  • Whitefish filling

  • Tuna Nacho

Hot Rice - cooked properly

  • White Rice

  • Brown Rice

Hot Foods - cooked properly

  • Fried Rice

  • Teriyaki Sauce correct consistency

  • Miso Soup

  • Shrimp Tempura

  • Chicken (no sauce)

  • Krab Rangoon

  • Steak Kushiyaki

  • Honey Chicken (no sauce)

  • Pad Thai

  • Red Chili Wontons

  • Ramen

Salads

  • Veggies fresh, not slimy

  • Minimal amount of pre-prepped salads for togo with 2oz containers for dressing

Bubble Tea

  • Bubble Tea - made correctly

  • Tapioca - cooked properly

Food Presentation

  • Proper plating - Dine In

  • Proper packaging - Togo

  • Tempura Shrimp - minimal amount prepared (please specify quantity observed)

  • Lunch Attack - proper setup

  • Dinner Attack - proper setup

BOH

  • Overall clean and organized

Walk-In Cooler

  • Overall clean and organized

  • FIFO

Freezer

  • Overall clean and organized

  • FIFO

OFFICE

  • Guest Reviews posted

  • Red Book properly utilized

  • Directional notes accessible

  • Cash Handling

  • Petty Cash (verify receipts)

  • Labor Trackers

  • Budget

  • Employee Files (Quarterly)

  • Production & Waste

Additional observations and notes

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