SMR Visit Checklist

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• MOD

OPERATIONS

• Uniforms

  Good

  Fair

  Poor

  N/A

• Please specify

• Store Clean & Perimeter Maintained

  Yes

  No

  N/A

• Entryway clean and welcoming

  Yes

  No

  N/A

• Bathrooms clean

  Yes

  No

  N/A

• Sushi Bar organized and set up to expectations

  Yes

  No

  N/A

• Staffing/People (FOH & BOH)

  Yes

  No

  N/A

• Schedules: right people in right places

  Yes

  No

  N/A

• Training Progress (new hires and cross training) & uploaded

  Yes

  No

  N/A

• Proper POP items: Banners, Table Tents

  Yes

  No

  N/A

• Guest Reviews posted

  Yes

  No

  N/A

• Price Checks/menu audit

  Yes

  No

  N/A

• Teachbacks

  Yes

  No

  N/A

FOOD

• Line Checks

  Yes

  No

  N/A

• Sushi Rice

  Yes

  No

  N/A

• Tapioca cooked properly

  Yes

  No

  N/A

• Bubble Tea

  Yes

  No

  N/A

• Food Presentation

  Good

  Fair

  Poor

  N/A

• Please explain

• Lunch Attack

  Yes

  No

  N/A

• Dinner Attack

  Yes

  No

  N/A

OFFICE

• Red Book properly utilized

  Yes

  No

  N/A

• Directional notes accessible

  Yes

  No

  N/A

• Cash Handling/Dunbar Procedures

  Yes

  No

  N/A

• Petty Cash (verify receipts)

  Yes

  No

  N/A

• Labor Trackers

  Yes

  No

  N/A

• Budget

  Yes

  No

  N/A

• Employee Files (Quarterly)

  Yes

  No

  N/A

• Production & Waste

  Yes

  No

  N/A

AMBIENCE

• Lights

  Good

  Fair

  Poor

  N/A

• Too Bright? or Too Dark?

  Too Bright

  Too Dark

• Too bright? or Too dark?

  Too Bright

  Too Dark

• Music

  Good

  Fair

  Poor

  N/A

• Too loud? or Too low?

  Too loud

  Too low

DINING EXPERIENCE

8 Steps of Service

• Greet -“Welcome to Sushi Maki, my name is (team member’s name).”

  Yes

  No

  N/A

• Order taking - written down/handheld used and repeated back

  Yes

  No

  N/A

• 2 bite check - apps/entree checked in for enjoyment

  Yes

  No

  N/A

• Offer drink refill

  Yes

  No

  N/A

• Offer to go packaging

  Yes

  No

  N/A

• Offer dessert

  Yes

  No

  N/A

• Solicit review

  Yes

  No

  N/A

• Thank and Bid Farewell

  Yes

  No

  N/A

• Current Promotion is a focus

  Yes

  No

  N/A

• Knowledge on current promotions

  Good

  Fair

  Poor

  N/A

• Please explain

• Menu knowledge

  Good

  Fair

  Poor

  N/A

• Please explain

TAKEOUT EXPERIENCE

• Proper phone greet/hold

  Yes

  No

  N/A

• Knowledge on current promotions

  Good

  Fair

  Poor

  N/A

• Please explain

• Menu knowledge

  Good

  Fair

  Poor

  N/A

• Please explain