SMR Visit Checklist - Team

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• MOD

OPERATIONS

Cleanliness

• Store Clean & Perimeter Maintained

  Yes

  No

  N/A

• Entryway clean and welcoming

  Yes

  No

  N/A

• Bathrooms clean

  Yes

  No

  N/A

• Sushi Bar organized and set up to expectations

  Yes

  No

  N/A

• Uniforms

  Good

  Fair

  Poor

  N/A

• Please specify what could be better with uniforms

• Staffing/People (FOH & BOH)

  Yes

  No

  N/A

• Schedules: right people in right places

  Yes

  No

  N/A

• Training Progress (new hires and cross training) & uploaded

  Yes

  No

  N/A

• Proper POP items: Banners, Table Tents

  Yes

  No

  N/A

• Price Checks/menu audit

  Yes

  No

  N/A

• Teachbacks

  Yes

  No

  N/A

AMBIENCE

Culture

• Welcomed with "Irasshamaise"

  Yes

  No

  N/A

• Staff friendly and engaged

  Good

  Fair

  Poor

  N/A

• ALL guests are acknowledged by everyone

  Good

  Fair

  Poor

  N/A

• Lights

  Good

  Fair

  Poor

  N/A

• Are the lights oo Bright or too dark?

  Too Bright

  Too Dark

• Music

  Good

  Fair

  Poor

  N/A

• Is the music too loud or too low?

  Too loud

  Too low

DINING EXPERIENCE

Steps of Service

• Greet -“Welcome to Sushi Maki, my name is (team member’s name).”

  Yes

  No

  N/A

• Order taking - written down/handheld used and repeated back

  Yes

  No

  N/A

• 2 bite check - apps/entree checked in for enjoyment

  Yes

  No

  N/A

• Offer drink refill

  Yes

  No

  N/A

• Offer to go packaging

  Yes

  No

  N/A

• Offer dessert

  Yes

  No

  N/A

• Solicit review

  Yes

  No

  N/A

• Thank and Bid Farewell

  Yes

  No

  N/A

• Current Promotion is a focus

  Yes

  No

  N/A

• Knowledge on current promotions

  Good

  Fair

  Poor

  N/A

• Please explain why you selected fair or poor for knowledge on current promotions

• Menu knowledge

  Good

  Fair

  Poor

  N/A

• Please explain why you selected fair or poor for menu knowledge

• Overall Food (please provide comments and pictures)

  Good

  Fair

  Poor

  N/A

TAKEOUT EXPERIENCE

• Proper phone greet/hold

  Yes

  No

  N/A

• Knowledge on current promotions

  Good

  Fair

  Poor

  N/A

• Please explain why you selected fair or poor for knowledge on current promotions

• Menu knowledge

  Good

  Fair

  Poor

  N/A

• Please explain why you selected fair or poor for menu knowledge

FOOD

• Line Checks

  Yes

  No

  N/A

"Tasting" - how does look? / How does it taste? / How does it smell?

Sushi Tasting

Sushi Rice - cooked properly

• White Sushi Rice

  Yes

  No

  N/A

• Brown Sushi Rice

  Yes

  No

  N/A

• Multigrain Sushi Rice

  Yes

  No

  N/A

Sushi

• Nigiri - made properly

  Yes

  No

  N/A

• Sashimi - made properly

  Yes

  No

  N/A

• Roll - made properly

  Yes

  No

  N/A

Tacos

• Shell

  Yes

  No

  N/A

• Salmon filling

  Yes

  No

  N/A

• Spicy Tuna filling

  Yes

  No

  N/A

• Whitefish filling

  Yes

  No

  N/A

• Tuna Nacho

  Yes

  No

  N/A

Hot Rice - cooked properly

• White Rice

  Yes

  No

  N/A

• Brown Rice

  Yes

  No

  N/A

Hot Foods - cooked properly

• Fried Rice

  Yes

  No

  N/A

• Teriyaki Sauce correct consistency

  Yes

  No

  N/A

• Miso Soup

  Yes

  No

  N/A

• Shrimp Tempura

  Yes

  No

  N/A

• Chicken (no sauce)

  Yes

  No

  N/A

• Krab Rangoon

  Yes

  No

  N/A

• Steak Kushiyaki

  Yes

  No

  N/A

• Honey Chicken (no sauce)

  Yes

  No

  N/A

• Pad Thai

  Yes

  No

  N/A

• Red Chili Wontons

  Yes

  No

  N/A

• Ramen

  Yes

  No

  N/A

Salads

• Veggies fresh, not slimy

  Yes

  No

  N/A

• Minimal amount of pre-prepped salads for togo with 2oz containers for dressing

  Yes

  No

  N/A

Bubble Tea

• Bubble Tea - made correctly

  Good

  Fair

  Poor

  N/A

• Tapioca - cooked properly

  Yes

  No

  N/A

Food Presentation

• Proper plating - Dine In

  Yes

  No

  N/A

• Proper packaging - Togo

  Yes

  No

  N/A

• Tempura Shrimp - minimal amount prepared (please specify quantity observed)

  Yes

  No

  N/A

• Lunch Attack - proper setup

  Yes

  No

  N/A

• Dinner Attack - proper setup

  Yes

  No

  N/A

BOH

• Overall clean and organized

  Yes

  No

  N/A

Walk-In Cooler

• Overall clean and organized

  Yes

  No

  N/A

• FIFO

  Yes

  No

  N/A

Freezer

• Overall clean and organized

  Yes

  No

  N/A

• FIFO

  Yes

  No

  N/A

OFFICE

• Guest Reviews posted

  Yes

  No

  N/A

• Red Book properly utilized

  Yes

  No

  N/A

• Directional notes accessible

  Yes

  No

  N/A

• Cash Handling

  Yes

  No

  N/A

• Petty Cash (verify receipts)

  Yes

  No

  N/A

• Labor Trackers

  Yes

  No

  N/A

• Budget

  Yes

  No

  N/A

• Employee Files (Quarterly)

  Yes

  No

  N/A

• Production & Waste

  Yes

  No

  N/A

Additional observations and notes

• undefined