Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location
  • Shop floor and parking were clean ?

  • All Refrigerators, Counters and standing chillers were clean from inside and outside ?

  • Did you find any one-day life expired product i.e donuts, snacks, rasmalai

  • Did the branch Return one-day life products ?

  • Is there discrepancies in returns data ?

  • Air conditioners are working properly and are in good condition?

  • Temperature of the refrigerator were as per standard ?

  • Are all varieties of products including new products available as per quantity targets ?

  • Is Merchandizing done as per standard ?

  • Baking quality is as per standard ?

Operations

  • Staff is greeting the customers?

  • Cashier is greeting the customer? Is he doing suggestive selling of Milk and bread to customers ?

  • Manager/Supervisor was present on the floor when you entered the shop?

  • Both cash tills were operating when you entered the shop?

  • Staff is wearing mask, wearing neat uniform and have proper hygiene conditions ?

  • How many customers did you meet on your visit and gave your visiting cards ? Please provide data of these customers in a separate excel file.

  • What was the result of your actions from your last visit in terms of sales ?

  • How will the customer rate out of 10 on customer services?

  • Did you demostrate selling skills to staff by suggesting something to customers ? Please share the quantity of items sold as a result of your efforts ?

Reports

  • Every member has a written job description and target for the day ?

  • Branch has done Quantity audit for last day ?

  • Branch has updated Quantity report ?

  • Branch has Updated Stock report ?

  • Did you perform surprize cash audit of the shop ?

Training

  • Which training did you gave to staff ? Please name the staff members.

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