Area Manager - Store Visit Checklist

• Area Manager - Store Visit Checklist

• Store

• Conducted on

  Date

• Area Manager

Sales

• Sales versus Budget

  Yes

  No

  N/A

• Team members aware of budgets/actuals

  Yes

  No

  N/A

• KPI's - Store Manager aware of Actuals and plan in place <br>

  Yes

  No

  N/A

• Food safety tablet completed

  Yes

  No

  N/A

• Date check completed <br>

  Yes

  No

  N/A

Floor Walk

• Cleanliness shop floor

  Yes

  No

  N/A

• First impressions

  Yes

  No

  N/A

• Off shelve activity

  Yes

  No

  N/A

• Drinks available

  Yes

  No

  N/A

• Gold stars available

  Yes

  No

  N/A

• POS correct

  Yes

  No

  N/A

• Staff uniforms

  Yes

  No

  N/A

Customer Service

• Speed of service

  Yes

  No

  N/A

• Service styles being followed

  Yes

  No

  N/A

• Observe management leading the team by example and provide feedback on observations

  Yes

  No

  N/A

• Upsell competition

  Yes

  No

  N/A

Visual Merchandising

• Opening times in place

  Yes

  No

  N/A

• Stock merchandised according to plan

  Yes

  No

  N/A

Back of House Standards

• Stockroom clean, organised and free of clutter

  Yes

  No

  N/A

• Paperwork and stationery stored neatly

  Yes

  No

  N/A

• First aid kit fully stocked and accessible

  Yes

  No

  N/A

Back of House processes

Loss prevention

• Banking variances followed up

  Yes

  No

  N/A

• Eagle completed

  Yes

  No

  N/A

• Staff shopping followed correctly

  Yes

  No

  N/A

• Weekly Banking report check

  Yes

  No

  N/A

Communication

• Staff awareness of store targets

  Yes

  No

  N/A

• Observe if briefing is happening at the beginning of every shift

  Yes

  No

  N/A

Training and development

• Training requirements being identified and actions put in place

  Yes

  No

  N/A

• Catch ups

  Yes

  No

  N/A

• New starter's 1, 3 and 6 month review conducted

  Yes

  No

  N/A

• Action plan in place to develop team members - Managers career pathways

  Yes

  No

  N/A

End of visit

• One on one AM and SM feedback

  Yes

  No

  N/A

• Agreed objectives

  Yes

  No

  N/A

• Q&A

  Yes

  No

  N/A