REPORT
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Site conducted
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Conducted on
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Prepared by
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Location
General Cleanliness Exterior / Interior
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Does exterior and interior appear to be clean and in clear condition - overall view ? Check list completed ?
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Is the front area of Shop Clean and free from Litter ? No Gum, Cigarettes etc.
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External Signage or Logo was light (at Night time) and ceiling lights too ? Cleaned or free from dust particles?
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Does the shop window area appear to be clean and free from the dust
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Marketing elements at the shop (operating hours, Push & pull sign, the cover for air curtains, any government post any other object related to marketing)
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Are the ceiling, and ventilation clean and clear in condition ?
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Are the Decoration clean and in good condition ? Properly Arranged
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Are the counter elements available ? Product sources, Allergen notice, Marketing Displays
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Is the Internal Signage (menu or screen display) clean and well maintained and up-to date ?
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Are Dustbins clean and clear ? Pedal type, Covered, no unpleasant odor.
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Is Internal Plants in good condition ? Are they following plant SOP ?
Employees & Customer Experience
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Are the employees Deployment acceptable and as per schedule ?
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Is the Music played as per the approved play list ?
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Are the service Station (all delivery aggregators) Working ?
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Did the Cashier Welcome the customer, smile, use suggestive selling and bid farewell by saying thank you at the end (Customer Service SOP) ?
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Did the preparation time of order - Normal ? and packaging used like box etc. as per SOP ?<br>All employees were active ?
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Product served for Guests are as per SOP ? Quantity, Boxes, Pieces etc.
QUALITY - QUANTITY - PRODUCT SPECIFICATIONS
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Is the product quality fresh ? Tasty, Smell free and well cooked as per SOP ?
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Taste the product Freshness, Check the daily taste or waste count book and verify ?
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Is there enough quantity prepared to cover peak hours and huge orders ? Initial preparations done ?
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Product Specification, Ingredients has been followed as per SOP ?
TOP CRITICAL SAFETY FACTORS
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Are Hand washing procedures being properly executed correctly and consistently at a properly stocked Hand washing sink ?
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Food Temperature, Sanitizer, Spray Bottles, Cross contamination apparent in a designated station or storage as per SOP
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Product Expiry, Ingredients in use. Food product labels (Name, Date and coded)
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Are all staff government documents available ? Baladiya cards, Iqama, Health Insurance, License, Government documents.
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Is any maintenance work Pending ? Mention all the issues in your Notes
Storage - Preparation Areas & Handling
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Are the Ceiling and ventilation clean and in clear condition? Floor area, Walls, proper placing.
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Dustbin clean, Storage draining and plumbing (if present) are clean and in good condition
Restaurant Systems
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Are staff knowledgeable about cooking time ? Temperature - as per SOP
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Is waste being tracked in the book and entered by day part ? Recorded
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Is the critical checklists being completed as required ?
INVENTORY - ORDER - TRANSFERS - FOODICS Verification
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Check all receiving invoices and correctly entered in foodics. Proper verification and if found any mistakes - Actions been taken at the same time
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Check all the orders - Transfers within branches - Receiving from Central Kitchen - verify through foodics
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Check all inventory (availability) verify with invoices
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Are production and stock checklists are correctly followed ?
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Are product shelf life posted for employee at the shop ?
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Are Pest control Report based on monthly visit available at the store ?
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Check all the daily check list ? Is it up-to date ?