Longhorn Steakhouse

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Team Engagement

• Round Up Board - Clean and current information.

  Yes

  No

  N/A

• Pre-Shift Meetings - Pre-Shift Sheet or Shift Cards being used.

  Yes

  No

  N/A

• Ask 3 Team Members to discuss their comprehension of the pre shift messages. (Possible Points 15)

• FOH Team Member Communication Board - Updated and well organized with day to day operational metrics or objectives. TM Schedules, BHAG Board, Werner Region LH Board, Darden Dispatch, messages or benefits.

  Yes

  No

  N/A

• Team Interaction - Leadership Questions - 1) What are the top 2 priorities in your job? 2) What are you routinely rewarded for? 3) What's broken and needs to be fixed? 4) What advice do you have for me?

  Yes

  No

  N/A

• Review Manager Log - Review last 7 days.

  Yes

  No

  N/A

• Manager Development/PMP - 30 Minute 1 on 1's with each manager.

  Yes

  No

  N/A

• Team Development - Three 10 minute 1 on 1's with potential PFW's, SCP's, CT's. Yes or No No Points

  Yes

  No

  N/A

• Ask 3 hypo/promotable team members about their development. (Possible Points 15)

Facilities Excellence

• Curb Appeal: Building, Landscaping, Signage, and Lighting. (Possible Points 10)

• Add media

  Media

• Smallwares - Evaluate at Peak Volume: Tools to do the job.

  Yes

  No

  N/A

• Equipment - Walk-thru with manager to evaluate.

  Yes

  No

  N/A

OPS Excellence FOH

• E2 - S/A's friendly and attentive. S/A area immaculate. Lobby Welcome and Warm Farewell.

  Yes

  No

  N/A

• Lobby Execution Initiative.

  Yes

  No

  N/A

• Service Tactics - CPR, Pivot Points, FASTER, Steak Temps being described and repeated ordering/serving. Attentiveness.

  Yes

  No

  N/A

• Ask 3 Servers to describe steak temperatures verbatim of the menu. (Possible Points 15)

• Uniform Evaluation - All uniforms perfect - Managers and Team Memeber.

  Yes

  No

  N/A

• Bar Execution - Is the bar guest ready. Service Bar set-up for success.

  Yes

  No

  N/A

• FOH Checklist - Completed correctly 2x per day.

  Yes

  No

  N/A

• Closing Checklist - Completed each night.

  Yes

  No

  N/A

• Effective Floor Manager - Personally visit 3 tables with manager. Effective Figure 8's. Finding unhappy guests/Superb Recovery. Connecting with guests. Manager Visibility. Overall Experience.

  Yes

  No

  N/A

OPS Excellence HOH

• Line Checks - Completed correctly 2x per day.

  Yes

  No

  N/A

• Critical Walk-Thru - Completed correctly 2x per day.

  Yes

  No

  N/A

• CARE Checklist - Completed correctly 2x per day. SGC.

  Yes

  No

  N/A

• Cook 3 steaks and check for quality points and temperature. (Possible Points 15)

• Magnificent 7 Initiative.

  Yes

  No

  N/A

• Effective Expo - Picture Perfect Food. Driving execution in Expo Window, Service Alley, and in the HOH.

  Yes

  No

  N/A

• TQ - Top 4: 1) Clean Dishware and Glassware. 2) Chemical Storage and Labeling. 3) Line product temperatures, labeling, and rotation. 4) Dish machine Chemicals.

  Safe

  At Risk

  N/A

• Critical HOH Systems - Par/Pull. Daily AvT. Steak Bag. HAACP (Cooling Charts). Pull/Thaw. Ordering procedures and Inventory levels.

  Yes

  No

  N/A

• Post/Pre-Shift HOH Team Meeting - Share specific recognition and observations with the team.

  Yes

  No

  N/A

• HOH Team Member Communication Board. Updated and well organized with day to day operational metrics or objectives.

  Yes

  No

  N/A

Systems Excellence

• Staffed Correctly - Aces in Places. Correct levels of staffing for projections. Teamwork. Trained.

  Yes

  No

  N/A

• Security and Safety - Top Focus: Back Door and Office Door locked. Dry floors. Latex Gloves. Cutting Gloves. Bussing Tactics.

  Safe

  At Risk

  N/A

• Utility Program - Floors clean. Bottom 8" Focus. Restrooms stocked and cleaned.<br>

  Yes

  No

  N/A

• GSS Analysis - Evaluation of trends and action plans.

  Yes

  No

  N/A

• LMS/Forecasting - Review with MP. Accuracy of forecasting trends and the "28 Rule"

  Yes

  No

  N/A

• Financial Systems and Audits - Verify all financial logs in office. Coupon/ Discounts.

  Yes

  No

  N/A

• Community Involvement - Review current Marketing and Community Activities.

  Yes

  No

  N/A

• Office Clipboards - Restaurant Ops Report. Comps Report.

  Yes

  No

  N/A

• Were the previous audit opportunities addressed.

  Yes

  No

  N/A

Evaluations: New/Current Corporate Initiatives, New/Current Promotions, etc.

• Add media

  Media

• Success Rating. (Possible Points 10)

• Add media

  Media

• Success Rating. (Possible Points 10)

Visit Summary/People Stories.

• Add media

  Media

• Overall feel of visit. Success Rating. (Possible Points 10)