LP Audit SS19

• Conducted on

  Date

• Store Name & Number

• Prepared by

• Area

• Stockloss (Cost £)

• Stockloss (Cost %)

• Int Audit Result

• Stockloss Results by Department

Scoring Criteria 0-74% - RED 75-86% - AMBER 87-94% - GREEN 95% > - WHITE

• Has the store produced an Action Plan which features SMART objectives?

  Yes

  No

  N/A

• Yes - Complies with question fully
  No - No Action Plan in place

• Is the Stockloss result and objectives page displayed on the Loss Prevention blog board?

  Yes

  No

  N/A

• Visible on the noticeboard without obstruction

• Have Stockloss results been communicated and discussed with the wider team?

  Yes

  No

  N/A

• Discuss with three members of staff - do they know the top 3 worst product groups, are able to discuss the Action plan objectives relevant to their department?

• Noticeboard - current, relevant, old materials removed, emergency contact number visible?

  Yes

  No

  N/A

• Can PICs see where to get help? Are there any old out-of-date messages still visible (look out for old phone numbers)?

• Where applicable, are Store Managers communicating regularly with LPOs? - organisers signed off, meetings held, etc?

  Yes

  No

  N/A

• Check Organisers, discuss with LPO(s), Managers

• Outside trading hours, are only Next employees permitting entry?

  Yes

  No

  N/A

• Check CCTV for two occasions when cleaners are working from arrival until commencement of trade

• Are the store management competent in the use of the CCTV system and is the Date & Time accurate? Is the CCTV system working properly? If not, have the faults been reported?

  Yes

  No

  N/A

• Correct date & time displayed
  Manager able to demonstrate competent use of basic search functions, or aware of how to locate instructions
  System in working order
  Any faults reported

• Are two people (min) opening / closing the store?

  Yes

  No

  N/A

• Check CCTV for two openings & two closings to confirm a minimum of two people are present for each

• Do staff members have bags checked thoroughly every time they leave the building by a member of the mgmt team?

  Yes

  No

  N/A

• Where possible, review CCTV footage of 2 sets of exit checks - if not, ask 3 members of staff how they were searched previously
  Yes - Thorough searches of bags completed & compliant with policy (i.e. non-invasive)
  No - Searches not occurring

• Do staff members have outer garments checked thoroughly every time they leave the building by a member of the mgmt team?

  Yes

  No

  N/A

• Where possible, review CCTV footage of 2 sets of exit checks - if not, ask 3 members of staff how they were searched previously
  Yes - Thorough searches of outer garments (incl. pockets) completed & compliant with policy (i.e. non-invasive)
  No - Searches not occurring

• Are all visitors, cleaners and contractors being checked as they leave by a member of the mgmt team?

  Yes

  No

  N/A

• Where possible, review CCTV as above for a cleaner or visitor search - if not, discuss the store process with Manager in charge
  Yes - Search process is thorough as required, and significant effort is made to check all visitors
  No - Searches don't occur (or aren't reasonably thorough) and no process is in place

• Is stock from delivery left unattended outside the premises?

  Yes

  No

  N/A

• If present during delivery, complete a physical check - if not check CCTV. If no CCTV, talk to Manager or Delivery Manager

• Are tubs, pallets, grit bins, air con units and containers outside the store free of any stock?

  Yes

  No

  N/A

• Check back areas thoroughly

• Is all waste being disposed of in clear bags and being checked out by a member of the mgmt team? Is confidential waste held securely in red bags?

  Yes

  No

  N/A

• Check waste bins & waste awaiting disposal, talk to a keyholder about process of disposal
  Check confidential waste complies with question.

• Are any remote stockrooms secured & alarmed when not in use? <br>

  Yes

  No

  N/A

• Discuss process with member of the management team - physically check if in close proximity.

• Are all external doors, including loading bay, locked and alarmed at all times?

  Yes

  No

  N/A

• Open the back door / loading bay with keyholder present - an alarm code should be required

• Are leavers removed from the alarm panel?

  Yes

  No

  N/A

• Check the panel with a member of management

• Are all appropriate doors locked / digi-locked at all times?

  Yes

  No

  N/A

• Yes - complete compliance (allowance may be made for 1 digi-lock broken but not reported of not a critical lock)
  No - any digi-locks left on snip, more than one broken & unreported

• Are employee valuables stored securely in the locker / staff areas?

  Yes

  No

  N/A

• Yes - no valuables found unsecured (tolerance of one)
  No - more than one staff member's valuables found unsecured

• Are all staff leaving / entering the store via the nominated route / exit?

  Yes

  No

  N/A

• Review opportunities staff have to leave via alternate exits, and if opportunities exist, establish if there is any abuse

• Is all destroyed stock being checked by a keyholder prior to disposal?

  Yes

  No

  N/A

• Talk to authorised person (process is signed off by Mgmt on Zebra). Check CCTV if possible.

• Are out of hours visits conducted and documentation completed & retained, where stores receive their deliveries prior to trade?

  Yes

  No

  N/A

• Check for out-of-hours visit reports if the store receives deliveries outside normal trading hours - 2 per season - minimum 1 completed by wk13/wk39

• Are hand-held de-taggers held securely, and movements controlled?

  Yes

  No

  N/A

• Log must be available for review and reflect realistic use over the last 3 months

• Are all offices, toilets and staff rooms clear of stock?

  Yes

  No

  N/A

• Only exceptions are where stock is being worked on in an office, or agreed staffroom storage at seasonal times

• Are all stockrooms tidy and free of stock left in undesignated areas?

  Yes

  No

  N/A

• Check for unexplained tubs, stock on floor, stock trailing on floor, disorganised pre-retail areas & stock in undesignated areas in all stockrooms

• Are parcel areas properly managed, with no signs of tampering and no regular unattended stock present?

  Yes

  No

  N/A

• Parcel areas organised - check for signs of tampering with parcels. Is there any regular stock lying in the parcel area?

• Is the Priority Returns area correctly set up, with returns managed in line with Company policy?

  Yes

  No

  N/A

• Yes - Returns area well-managed with no build-up
  No - No organisation of movement of priority return stock from salesfloor to storage, storage area disorganised & stock not cleared regularly

• Are odd shoes well managed & the odd shoe area set up correctly?

  Yes

  No

  N/A

• Yes - No excessive build up of shoes, and locations clearly labelled?
  No - excessive odd shoes and/or locations not set up correctly

• Are staff in the zones they are allocated to on the rotas?

  Yes

  No

  N/A

• Check rota on tills - review with sales managers if staff are where they should be, or have a good reason not to be. If not in their zones, have they informed another member of staff?

• Is there evidence of customer awareness by staff within the store zones?

  Yes

  No

  N/A

• Observe staff in all departments:
  Yes - good level of awareness generally amongst all staff in all departments
  No - Awareness generally lacking amongst the staff

• Are staff able to demonstrate how to react to witnessed theft?

  Yes

  No

  N/A

• Ask 3 members of staff how they'd deal with a situation where they witnessed a theft

• Are staff aware of the store security codeword?

  Yes

  No

  N/A

• Confirm the codeword, then ask 3 members of staff - check how it is communicated in store

• Does the store use it's "Radio Scheme" effectively?

  Yes

  No

  N/A

• Where available are radios in regular use throughout the day by competent staff members?

• Does the store effectively engage with other partners to reduce loss?

  Yes

  No

  N/A

• Does the SM/ASM attend shopping centre / local trade / local crime initiative meetings where available?

• Are all fitting rooms free of unattended stock?

  Yes

  No

  N/A

• If stock is found, check if it is still there 30 minutes later. Does the store have a fitting room check policy?

• Is there any evidence of theft in the fitting rooms? (i.e. concealed tags, POS, etc)?

  Yes

  No

  N/A

• Check under benches, curtains, mirrors, etc.

• Does the hold location(s) contain reserved stock only from the last 24hrs & has the label been completed correctly? Is the stock still tagged?

  Yes

  No

  N/A

• Only exceptions are where customer service influences the reservation period. Labels should have name & collection date as a minimum. No stock bagged and/or de-tagged
  No - if more than one department fails to comply with the above criteria, or poor compliance is excessive in one department

• Are all till points well organised?

  Yes

  No

  N/A

• Full - organised, a place for everything necessary (tolerance for one dept not meeting standard, though highlight in the action plan)
  Non - consistently untidy during visit, disorganised and/or with items of concern (e.g. stock under tills, stock in bags, till rolls, loose cash/coins, number of items of stock not tagged without explanation)

• Is all de-tagging equipment at till points in working order? If not, has it been reported?

  Yes

  No

  N/A

• Check all de-taggers & deactivators are working - note till numbers of any defective, and check if reported

• Is stock within the menswear dept. tagged in line with Company guidelines?

  Yes

  No

  N/A

• Check 200 items
  Yes - 98% +
  No - below 98%

• Is stock within the ladieswear dept. tagged in line with Company guidelines?

  Yes

  No

  N/A

• Check 200 items
  Yes - 98% +
  No - below 98%

• Is shoe stock within the ladieswear dept. tagged in line with Company guidelines?

  Yes

  No

  N/A

• Sense check

• Is stock within the kidswear dept. tagged in line with Company guidelines?

  Yes

  No

  N/A

• Check 200 items
  Yes - 98% +
  No - below 98%

• Is shoe stock within the kidswear dept. tagged in line with Company guidelines?

  Yes

  No

  N/A

• Sense check

• Where applicable, is tagging compliance on tag trials in line with Company guidelines? (e.g. fragrance, diffusers, jewellery)

  Yes

  No

  N/A

• Check a sample of trial stock and report on compliance

• Are the tagging pedestals working properly? If not, have faults been reported?

  Yes

  No

  N/A

• Run a tag through all exit points (and additional pedestals where featured) - check staff response also

• Is Checkmate up to date as per the planner?

  Yes

  No

  N/A

• Yes - last period fully completed, all follow-ups required actioned & signed off by SM (tolerance if period has just finished, or if a couple of follow-ups not completed)
  No - last period not fully completed

• Is the safe control log up-to-date, and all leavers deleted?

  Yes

  No

  N/A

• Does it reflect all current keyholders?

• Is there evidence of incidents being reported on APIS / Pro-Inform?

  Yes

  No

  N/A

• Yes - incidents reported regularly & correctly
  No - no incidents reported

• Where appropriate, are incidents being escalated to the Police?

  Yes

  No

  N/A

• Query any incidents of reported theft (or anything more serious as appropriate)